Closed Bug 1390729 Opened 8 years ago Closed 4 years ago

[wfh] Facebook (messenger) doesn't support group calls in Firefox

Categories

(Web Compatibility :: Site Reports, defect, P1)

Product:
Web Compatibility
Component:
Site Reports
Platform:
Desktop
All
Type:
defect

Tracking

(platform-rel ?, firefox77 affected, firefox78 affected, firefox79 affected, firefox80 affected)

Status:
RESOLVED WORKSFORME
Tracking Flags:
Tracking Status
platform-rel --- ?
firefox77 --- affected
firefox78 --- affected
firefox79 --- affected
firefox80 --- affected

People

(Reporter: alwu, Unassigned)

References

(
URL
)

Details

(Keywords: enterprise, webcompat:site-wait, Whiteboard: [platform-rel-facebook])

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(1 file)

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Details
STR. 1. open facebook.com 2. enter a group chat 3. start a group call Expect. 4. group call starts Actual. 4. Showing unsupported message and ask me using Chrome --- Is there any missing feature we haven't implemented yet? Or we have supported group call but facebook doesn't know about that?
Component: Audio/Video → WebRTC
Rank: 21
Priority: -- → P2
Mass change P2->P3 to align with new Mozilla triage process.
Priority: P2 → P3
platform-rel: --- → ?
Whiteboard: [platform-rel-facebook]
AFAIK this needs to be fixed by Facebook. We have not heard from them that or what needs to implemented in Firefox to get this working in Firefox.

Nils, did you hear anything about this issue since your last message? If not we can ask St Peter to possibly bring up at the next meeting with FB.

Flags: needinfo?(drno)
See Also: → https://github.com/webcompat/web-bugs/issues/24597

As far as I'm aware FB is still running on so called Plan-B, which is the old Chrome way of signaling in WebRTC. Now with Chrome offering support for Unified Plan my guess is that some time FB should switch over as well. But I have no idea when that would happen. So yes it might be good to discuss this with FB.

Flags: needinfo?(drno)
Flags: needinfo?(stpeter)

I've asked one of our Facebook contacts about this and will report back.

Flags: needinfo?(stpeter)

Any update on this? Many of my friends and family have to use Chrome this week to do group calls…

URL: https://www.messenger.com
Flags: needinfo?(stpeter)
Summary: Doesn't support group call on facebook → Facebook (messenger) doesn't support group calls in Firefox

:adamopenweb and I are following up with folks at Facebook.

Flags: needinfo?(stpeter) → needinfo?(astevenson)
Whiteboard: [platform-rel-facebook] → [platform-rel-facebook] [wfh]

We have the right FB contact at this point, haven't heard back yet and followed up yesterday.

Flags: needinfo?(astevenson)
Summary: Facebook (messenger) doesn't support group calls in Firefox → [wfh] Facebook (messenger) doesn't support group calls in Firefox
See Also: → 1634011

Facebook just released a new product, called Rooms, and it also doesn't work with Firefox (see bug 1634011).

Does this need to move to webcompat? This will never work until Facebook stops using API that was never standardized.

Flags: needinfo?(miket)

Sure, we can move the bug (though I'm not sure that will result in FB rewriting their RTC stack any sooner. :P)

Component: WebRTC → Desktop
Flags: needinfo?(miket)
Keywords: webcompat:site-wait
Priority: P3 → P1
Product: Core → Web Compatibility
Version: Other Branch → unspecified
Severity: normal → S2
status-firefox78: --- → affected
status-firefox79: --- → affected
status-firefox80: --- → affected
OS: Unspecified → All
Hardware: Unspecified → Desktop
Version: unspecified → Trunk

Just noticed that it's now working with Firefox 91.0 64 bits on Windows 10.
Seems like Facebook fixed it.

Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → WORKSFORME
Keywords: enterprise
Whiteboard: [platform-rel-facebook] [wfh] → [platform-rel-facebook]
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