1396040 - Firefox Sync keeps saying to Reconnect to Sync on Macbook Air

Status: RESOLVED DUPLICATE of bug 1261796

(Firefox :: Sync, defect)

Description

[[e-mail]]

Attachment: Screen Shot 2017-09-01 at 1.56.21 PM.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170824053838

Steps to reproduce:

Sign into Firefox sync on Firefox for Mac.
...Wait


Actual results:

After a few hours, minutes, seconds (inconsistent), the sync fails and I need to sign in; it says to reconnect to sync.
The sync does not work at all even if signed in.


Expected results:

The sync should stay signed in and work.

Comment 1

[Lina Butler [:lina]]

Hi! Could you please check `about:sync-log` for any error logs, and upload the most recent one as an attachment? See https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug for more details. Thanks!

Comment 2

[[e-mail]]

Attachment: This is my most recent log of the sync errors.

I believe that this issue might be related to Keepass, KeepassXC, and PassIFox (extension). I have PassIFox and when Keepass is not currently open, I receive the Sync error. The way PassIFox works is that it fills your "Saved Passwords" with the passwords from Keepass and then autofills from there. When the extension is installed but Keepass is not open, there are no passwords to fill.
This is also happening on Windows 10.

Comment 3

[Edouard Oger [:eoger]]

This is a known bug of PassIFox, see the reviews:
https://addons.mozilla.org/en-us/firefox/addon/passifox/reviews/

I don't really think we should act on that since legacy extensions are going away anyway.

Comment 4

[[e-mail]]

Thank you! I should have noticed that