1399586 - Crash in keyhook.dll@0xc93d (Sony DLL)

Status: RESOLVED WONTFIX

(External Software Affecting Firefox :: Other, defect, P3)

Description

[Chris Peterson [:cpeterson]]

This bug was filed from the Socorro interface and is 
report bp-fed165dc-4647-4584-819c-777fb0170913.
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This keyhook.dll crash is a startup crash that only affects 32-bit Windows 7 and first began in Firefox Beta 52.0b1 (January 2017).

keyhook.dll is probably a Sony DLL that enables extra function keys on Sony VAIO laptops, based on information from https://www.file.net/process/keyhook.dll.html and that this crash only affects a specific system configuration (32-bit Windows 7).

Comment 1

[Chris Peterson [:cpeterson]]

These keyhook.dll crashes affect all Windows versions, but only 32-bit Firefox.

Comment 2

[Jim Mathies [:jimm]]

good blocklist candidate

Comment 3

[Marco Castelluccio [:marco]]

770 crashes in the past two weeks, only 12 in the past week, nice trend! Well, unless affected users are uninstalling Firefox...

We could blocklist, but we would need somebody to verify the block is working and not causing other problems.

Comment 4

[Marco Castelluccio [:marco]]

The crash volume increased again starting from 57.0b7, but all the crashes are coming from a single installation.

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

Closing because no crashes reported for 12 weeks.