1408711 - firefox won't sync

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[hakar]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:56.0) Gecko/20100101 Firefox/56.0
Build ID: 20171002220106

Steps to reproduce:

installed a fresh mac os high sierra
installed a fresh firefox
logged in to my account


Actual results:

my bookmarks won't sync i waited an half hour but nothing happens!


Expected results:

it should showed me my bookmarks in my firefox!
another lesson for me is to not trust cloud

Comment 1

[Ryan Kelly [:rfkelly]]

Hi hakar, thanks for the report.  Unfortunately Firefox Sync is not really designed to be a reliable backup system at this time, so there may be a number of reasons why the bookmarks did not appear as expected.  How recently did you sync your bookmarks from another device?  Did you do a password reset when logging in to the new machine?

If you've got the bookmarks on a previous device, then connecting it to your Firefox Account should result in the bookmarks being synced over to the new device.  If you've tried this and it doesn't work, please let me know and we can dig in further.

Comment 2

[Lina Butler (ex-Mozilla)]

Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address.