Closed Bug 1409949 Opened 7 years ago Closed 24 days ago

Blue Screen Of Death while watching YouTube videos in Firefox

Categories

(Core :: Graphics: Layers, defect, P3)

Product:
Core
Component:
Graphics: Layers
Version:
57 Branch
Type:
defect

Tracking

()

Status:
RESOLVED WORKSFORME
Tracking Flags:
Tracking Status
platform-rel --- ?
firefox56 --- fix-optional
firefox57 --- fix-optional
firefox58 --- wontfix
firefox59 --- ?

People

(Reporter: ym, Unassigned)

References

Details

(Whiteboard: [gfx-noted][platform-rel-youtube]) 

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20171016185129

Steps to reproduce:

I've recently switched from Chrome to Firefox 57. Mostly this change has been smooth and a direct improvement, but there is one bug that's really irritating me. I generally watch about 90 minutes of YouTube per day, and sometimes (maybe once every 4 days) this crashes my computer. 

Because it's a BSOD I think it might be hardware specific. Here's my PC's specs:

CPU: AMD Ryzen 7 1800X
GPU: GTX 1080Ti
RAM: G.Skill Trident Z F4-3200C16D-16GTZR x2 @2933MHz 
SSD0: Samsung 960 Evo 1TB
SSD1: Samsung 850 Evo 2TB

I've looked at the Basic Troubleshooting guide (https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems). Restarting my PC doesn't really make sense, because the crash does that for me. Tried clearing cookies and cache. Haven't tried safe mode yet, I'll give that a go later. It's a brand new Firefox installation and profile, so I don't think refreshing/reinstalling will help.


Actual results:

During a crash, the first thing to happen is that the video freezes. The audio continues playing, but the picture stops moving. About 2-3 seconds after that, I can no longer move the mouse. 20-30 seconds later, the audio stops. 2-4 minutes later, I get the BSOD. (I've also reproduced this on Windows 10 Insider Build, where I get a Green Screen Of Death)

The STOP Code is DPC_WATCHDOG_VIOLATION. When I turn my PC back on after, Event Viewer has an item saying "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff800f788d370, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: abe2fac6-6144-4fcf-b54c-4f8ccfc9e62a."

I never encountered this issue in Chrome, so I think it must be a Firefox bug.


Expected results:

Video playback should continue un-interrupted.
BSOD is typically caused by an old, rogue graphics driver. Please make sure you have the latest graphics driver: https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Component: Untriaged → Graphics
Product: Firefox → Core
(In reply to Kohei Yoshino [:kohei] from comment #1)
> BSOD is typically caused by an old, rogue graphics driver. Please make sure
> you have the latest graphics driver:
> https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-
> acceleration

Good suggestion, I checked and I already have the latest graphics driver (387.92)

I'm disabling h/w acceleration now, I'll see if the issue persists.
If you check the .dmp file it should indicate which file(s) are implicated in the BSOD. This will give you an idea if it's related to the GPU driver or something else altogether. I've seen similar reports of this in the past that have ranged from other third party software being the cause (such as Antivirus) or a bug in a wifi driver.
Thanks, I'll check that next time it crashes as currently I don't seem to have a MEMORY.DMP file. What's the best tool to open this file, just a text editor?

Btw I had to re-enable h/w acceleration as without it SoundCloud audio was stuttering.
Sounds like a driver reset, eventually leading to a BSOD.  Bug 1403091 mentions going back to an older driver, version 385.41 making things better.  And you're right, turning off acceleration isn't really a solution as it leads to bad user experience.
Just so that we have the consistent information, a graphics section out of about:support would be very useful to us.
Blocks: 1406439
status-firefox56: --- → fix-optional
status-firefox57: --- → fix-optional
status-firefox58: --- → fix-optional
Component: Graphics → Graphics: Layers
Priority: -- → P3
Whiteboard: [gfx-noted]
(In reply to Milan Sreckovic [:milan] from comment #5)
> Sounds like a driver reset, eventually leading to a BSOD.  Bug 1403091
> mentions going back to an older driver, version 385.41 making things better.
> And you're right, turning off acceleration isn't really a solution as it
> leads to bad user experience.
> Just so that we have the consistent information, a graphics section out of
> about:support would be very useful to us.

Haven't reproduced it for a while, but I haven't (to my knowledge) updated anything. Next time I reproduce the bug I'll look in MEMORY.DMP and also try downgrading my graphics driver. In the meantime, here's the graphicsdata from about:support:

"graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 1,
    "windowLayerManagerType": "Direct3D 11",
    "windowLayerManagerRemote": true,
    "windowUsingAdvancedLayers": true,
    "adapterDescription": "NVIDIA GeForce GTX 1080 Ti",
    "adapterVendorID": "0x10de",
    "adapterDeviceID": "0x1b06",
    "adapterSubsysID": "00000000",
    "adapterRAM": "11264",
    "adapterDrivers": "C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\\nvldumd.dll",
    "driverVersion": "23.21.13.8792",
    "driverDate": "10-6-2017",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": true,
    "directWriteEnabled": true,
    "directWriteVersion": "10.0.16299.15",
    "clearTypeParameters": "Gamma: 2.2 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 100 ",
    "offMainThreadPaintEnabled": false,
    "webgl1Renderer": "Google Inc. -- ANGLE (NVIDIA GeForce GTX 1080 Ti Direct3D11 vs_5_0 ps_5_0)",
    "webgl1Version": "OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)",
    "webgl1DriverExtensions": "GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object ",
    "webgl1Extensions": "ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture",
    "webgl1WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 0000000000032c35)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ",
    "webgl2Renderer": "Google Inc. -- ANGLE (NVIDIA GeForce GTX 1080 Ti Direct3D11 vs_5_0 ps_5_0)",
    "webgl2Version": "OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)",
    "webgl2DriverExtensions": "GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object ",
    "webgl2Extensions": "EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc",
    "webgl2WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 0000000000032c35)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ",
    "info": {
      "AzureCanvasBackend (UI Process)": "skia",
      "AzureFallbackCanvasBackend (UI Process)": "cairo",
      "AzureContentBackend (UI Process)": "skia",
      "AzureCanvasBackend": "Direct2D 1.1",
      "AzureContentBackend": "Direct2D 1.1",
      "AzureCanvasAccelerated": 0,
      "ApzWheelInput": 1,
      "ApzDragInput": 1,
      "ApzKeyboardInput": 1,
      "ApzAutoscrollInput": 1
    },
    "featureLog": {
      "features": [
        {
          "name": "HW_COMPOSITING",
          "description": "Compositing",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D11_COMPOSITING",
          "description": "Direct3D11 Compositing",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "DIRECT2D",
          "description": "Direct2D",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D11_HW_ANGLE",
          "description": "Direct3D11 hardware ANGLE",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "GPU_PROCESS",
          "description": "GPU Process",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "WEBRENDER",
          "description": "WebRender",
          "status": "unavailable",
          "log": [
            {
              "type": "default",
              "status": "opt-in",
              "message": "WebRender is an opt-in feature"
            },
            {
              "type": "runtime",
              "status": "unavailable",
              "message": "Build doesn't include WebRender"
            }
          ]
        },
        {
          "name": "ADVANCED_LAYERS",
          "description": "Advanced Layers",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        }
      ],
      "fallbacks": []
    },
    "crashGuards": []
  }
I had hoped that this was caused by Spybot S&D, which was giving me some errors ocassionally. I uninstalled it a week ago but today I experienced this crash again.

I installed WinDbg and looked in the crashdump, and it seems nvlddmkm.sys (NVIDIA driver) is responsible. The crash doesn't happen in Chrome though, so not sure what's going on.
platform-rel: --- → ?
Whiteboard: [gfx-noted] → [gfx-noted][platform-rel-youtube]

This can be closed as fixed, it was a windows 10 form of the TDR issue affecting 7.

Severity: normal → S3

Closing per comment 9

Status: UNCONFIRMED → RESOLVED
Closed: 24 days ago
Resolution: --- → WORKSFORME
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