Closed Bug 1418794 Opened 2 years ago Closed 2 years ago

lags and hanging , scroll lags and hangs , increases as program runs

Categories

(Core :: Disability Access APIs, defect)

57 Branch
defect
Not set

Tracking

()

RESOLVED DUPLICATE of bug 1418535

People

(Reporter: ddmore, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: hang)

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20171112125346

Steps to reproduce:

After new update , opened Firefox , 


Actual results:

all functions very slow to respond , scroll hangs continuously , lag and hangs increase with time until program hangs completely , CPU reads 40 to 50% and spikes at 90 to 100% , causes PC to lag increasingly as program runs , more tabs running increases lag and hangs faster ,PC returns to normal when Firefox is closed , tried all help solutions - no improvement , everything else and other browsers work fine ,


Expected results:

new update was supposed to be lighter and faster ,
Previous version of Firefox was functioning properly . After update to Firefox/57.0 Build ID: 20171112125346 , program was slow and lagged immediately when opened . Scroll wheel was slow to respond and lagged continuously . Lag and hangs increase with time program is running . Tried all options in help pages . Also tried deleting program and purged from registry then reinstalled Firefox . No change . Problem only affects Firefox and no other browsers .Windows 10 and Nvidia Drivers are all up to date . No malware or spyware found by Avira , Malwarebytes , SuperAntiSpyware ,or Charter Online Scanner .

Please reply to < ddmore@charter.net > if solutions are found or available . I would like to continue to use Firefox but , if problems can not be corrected I will need to dis-continue use and delete program .

Problem is so bad it has taken me over 3 hours just to complete this bub report using Firefox .
> tried all help solutions

Did you try a Profile Refresh? This could be due to some corrupt data file that needs to be rebuilt.
https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems
Group: firefox-core-security
Flags: needinfo?(ddmore)
Yes I tried that , along with every thing else in help files .
Flags: needinfo?(ddmore)
It's probably Bug 1418290.
Blocks: 1418290
Component: Untriaged → Disability Access APIs
Keywords: hang
Product: Firefox → Core
Can you please post your about:support text?
Flags: needinfo?(ddmore)
Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Flags: needinfo?(ddmore)
Resolution: --- → DUPLICATE
Duplicate of bug: 1418535
      {
        "name": "dtvhooks64.dll",
        "debugName": "dtvhooks.pdb",
        "debugID": "5B27A0911EA34295BC7B0FB0A45DDCBA2",
        "version": "18.1.9.106"
      },
--- Accessibility enabled ---

Application Basics
------------------

Name: Firefox
Version: 57.0
Build ID: 20171112125346
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 4/4
Stylo: true (enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports (including 5 pending crashes in the given time range)

Firefox Features
----------------

Name: Activity Stream
Version: 2017.11.07.1100-7f4e3634
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Firefox Screenshots
Version: 19.2.0
ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Multi-process staged rollout
Version: 3.05
ID: e10srollout@mozilla.org

Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Shield Recipe Client
Version: 76.1
ID: shield-recipe-client@mozilla.org

Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org

Extensions
----------

Name: Adguard AdBlocker
Version: 2.7.3
Enabled: true
ID: adguardadblocker@adguard.com

Name: Ghostery
Version: 7.4.1.4
Enabled: true
ID: firefox@ghostery.com

Name: Video Downloader professional
Version: 1.98.2
Enabled: true
ID: ffext_basicvideoext@startpage24

Name: Video DownloadHelper
Version: 7.0.0
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Graphics
--------

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008d71) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008d71) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Direct2D: true
DirectWrite: true (10.0.14393.1358)
GPU #1
Active: Yes
Description: NVIDIA GeForce GT 730
Vendor ID: 0x10de
Device ID: 0x1287
Driver Version: 23.21.13.8813
Driver Date: 10-27-2017
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll
Subsys ID: 232419da
RAM: 1024

Diagnostics
ClearType Parameters: DISPLAY1 [ Gamma: 2.4 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ]
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 42036
ClearType Parameters: DISPLAY1 [ Gamma: 2.4 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ]
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender




Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 44100
Output Devices
Name: Group
Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Speakers (2- M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&1f3e064a&0&8
Internal AUX Jack (M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&c0d55b9&0&8
Speaker (Digital Video Recorder): ROOT\MEDIA\0000
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Speakers (M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&c0d55b9&0&8
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (2- M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&1f3e064a&0&8
VRM Box (VRM Box): USB\VID_1235&PID_0013\5&1dbe3274&0&2
NVIDIA HDMI Output (Port 1) (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Internal AUX Jack (Console 1): USB\VID_0483&PID_A0F6&MI_00\7&3188a74f&0&0000
Speakers (Sonarworks Virtual Audio Device): ROOT\MEDIA\0001
Input Devices
Name: Group
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
VRM Box (VRM Box): USB\VID_1235&PID_0013\5&1dbe3274&0&2
Microphone (Digital Video Recorder): ROOT\MEDIA\0000
Line in (Digital Video Recorder): ROOT\MEDIA\0000
Internal AUX Jack (2- M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&1f3e064a&0&8
Internal AUX Jack (M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&c0d55b9&0&8
Line 1/2 (2- M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&1f3e064a&0&8
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Line 1/2 (M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&c0d55b9&0&8
Internal AUX Jack (Sonarworks Virtual Audio Device): ROOT\MEDIA\0001
Internal AUX Jack (Console 1): USB\VID_0483&PID_A0F6&MI_00\7&3188a74f&0&0000

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20171112125346
browser.startup.homepage: https://mail2.spectrum.net/mail#email
browser.startup.homepage_override.buildID: 20171112125346
browser.startup.homepage_override.mstone: 57.0
browser.tabs.remote.autostart.2: true
browser.urlbar.lastSuggestionsPromptDate: 20171119
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.ipc.processCount.web: 4
extensions.lastAppVersion: 57.0
gfx.crash-guard.d3d11layers.appVersion: 57.0
gfx.crash-guard.d3d11layers.deviceID: 0x1287
gfx.crash-guard.d3d11layers.driverVersion: 23.21.13.8813
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.mlgpu.sanity-test-failed: false
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1511097757
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20171112125346
media.gmp-manager.lastCheck: 1511230372
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1511097758
media.gmp-widevinecdm.version: 1.4.8.1008
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 36283
plugin.disable_full_page_plugin_for_types: application/pdf
security.sandbox.content.tempDirSuffix: {8107ad93-5573-400e-b353-19c4f647a0ff}
services.sync.declinedEngines:
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: true
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator: UIAUTOMATION|

Library Versions
----------------

NSPR
Expected minimum version: 4.17
Version in use: 4.17

NSS
Expected minimum version: 3.33
Version in use: 3.33

NSSSMIME
Expected minimum version: 3.33
Version in use: 3.33

NSSSSL
Expected minimum version: 3.33
Version in use: 3.33

NSSUTIL
Expected minimum version: 3.33
Version in use: 3.33

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3



--- Accessibility disabled ---



Application Basics
------------------

Name: Firefox
Version: 57.0
Build ID: 20171112125346
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 4/4
Stylo: true (enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports (including 6 pending crashes in the given time range)

Firefox Features
----------------

Name: Activity Stream
Version: 2017.11.07.1100-7f4e3634
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Firefox Screenshots
Version: 19.2.0
ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Multi-process staged rollout
Version: 3.05
ID: e10srollout@mozilla.org

Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Shield Recipe Client
Version: 76.1
ID: shield-recipe-client@mozilla.org

Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org

Extensions
----------

Name: Adguard AdBlocker
Version: 2.7.3
Enabled: true
ID: adguardadblocker@adguard.com

Name: Ghostery
Version: 7.4.1.4
Enabled: true
ID: firefox@ghostery.com

Name: Video Downloader professional
Version: 1.98.2
Enabled: true
ID: ffext_basicvideoext@startpage24

Name: Video DownloadHelper
Version: 7.0.0
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Graphics
--------

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008d71) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008d71) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Direct2D: true
DirectWrite: true (10.0.14393.1358)
GPU #1
Active: Yes
Description: NVIDIA GeForce GT 730
Vendor ID: 0x10de
Device ID: 0x1287
Driver Version: 23.21.13.8813
Driver Date: 10-27-2017
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll
Subsys ID: 232419da
RAM: 1024

Diagnostics
ClearType Parameters: DISPLAY1 [ Gamma: 2.4 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ]
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 47120
ClearType Parameters: DISPLAY1 [ Gamma: 2.4 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ]
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender




Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 44100
Output Devices
Name: Group
Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Speakers (2- M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&1f3e064a&0&8
Internal AUX Jack (M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&c0d55b9&0&8
Speaker (Digital Video Recorder): ROOT\MEDIA\0000
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Speakers (M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&c0d55b9&0&8
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (2- M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&1f3e064a&0&8
VRM Box (VRM Box): USB\VID_1235&PID_0013\5&1dbe3274&0&2
NVIDIA HDMI Output (Port 1) (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Internal AUX Jack (Console 1): USB\VID_0483&PID_A0F6&MI_00\7&3188a74f&0&0000
Speakers (Sonarworks Virtual Audio Device): ROOT\MEDIA\0001
Input Devices
Name: Group
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
VRM Box (VRM Box): USB\VID_1235&PID_0013\5&1dbe3274&0&2
Microphone (Digital Video Recorder): ROOT\MEDIA\0000
Line in (Digital Video Recorder): ROOT\MEDIA\0000
Internal AUX Jack (2- M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&1f3e064a&0&8
Internal AUX Jack (M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&c0d55b9&0&8
Line 1/2 (2- M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&1f3e064a&0&8
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_1028027F&REV_1004\4&90aef7&0&0201
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_19DA2324&REV_1001\5&26c8e588&0&0001
Line 1/2 (M-Audio M-Track 2X2M): USB\VID_0763&PID_400C\6&c0d55b9&0&8
Internal AUX Jack (Sonarworks Virtual Audio Device): ROOT\MEDIA\0001
Internal AUX Jack (Console 1): USB\VID_0483&PID_A0F6&MI_00\7&3188a74f&0&0000

Important Modified Preferences
------------------------------

accessibility.force_disabled: 1
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20171112125346
browser.startup.homepage: https://mail2.spectrum.net/mail#email
browser.startup.homepage_override.buildID: 20171112125346
browser.startup.homepage_override.mstone: 57.0
browser.tabs.remote.autostart.2: true
browser.urlbar.lastSuggestionsPromptDate: 20171119
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.ipc.processCount.web: 4
extensions.lastAppVersion: 57.0
gfx.crash-guard.d3d11layers.appVersion: 57.0
gfx.crash-guard.d3d11layers.deviceID: 0x1287
gfx.crash-guard.d3d11layers.driverVersion: 23.21.13.8813
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.mlgpu.sanity-test-failed: false
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1511097757
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20171112125346
media.gmp-manager.lastCheck: 1511230372
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1511097758
media.gmp-widevinecdm.version: 1.4.8.1008
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 36609
plugin.disable_full_page_plugin_for_types: application/pdf
security.sandbox.content.tempDirSuffix: {8107ad93-5573-400e-b353-19c4f647a0ff}
services.sync.declinedEngines:
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions
----------------

NSPR
Expected minimum version: 4.17
Version in use: 4.17

NSS
Expected minimum version: 3.33
Version in use: 3.33

NSSSMIME
Expected minimum version: 3.33
Version in use: 3.33

NSSSSL
Expected minimum version: 3.33
Version in use: 3.33

NSSUTIL
Expected minimum version: 3.33
Version in use: 3.33

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
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