1420988 - Firefox flickers when netflix.com tap is open.

Status: RESOLVED INVALID

(Core :: Graphics, defect, P3)

Description

[samreinf]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20171112125346

Steps to reproduce:

Open netflix.com, login and open any video. Stop video (or not).


Actual results:

Video is playing normally, but randomly (every 2 to 30 s) the whole window of Firefox "flickers". Some kind of video problem. It's ONLY happening in Netflix (DRM?)

Flickering stops when netflix tap is closed.

Comment 1

[samreinf]

Hardware;

Core i5 6500
Nvidia 970 GTX
16 GByte RAM

Comment 2

[Kohei]

Please make sure you have the latest graphics driver: https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Comment 3

[Ryan Hunt [:rhunt]]

As Kohei said, please make sure that your graphics drivers are up to date. In addition could you paste your about:support here?

If you're able to, running mozregression may be able to determine what change caused this, if any. [1]

[1] http://mozilla.github.io/mozregression/

Comment 4

[samreinf]

I have now waited some time to see if new drivers might solve the problem. This is not the case. Firefox and my Nvidia driver are up to date.

The problem is actually worse than initially thought. The video problems (after they started) affect not only Firefox, but also all video output. So my Desktop and everything. This would indicate a problem with the video driver, but it only occurs after I started Netflix with Firefox.

About:support:

Application Basics
------------------

Name: Firefox
Version: 57.0.2
Build ID: 20171206182557
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 2/4
Stylo: true (enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Firefox Features
----------------

Name: Activity Stream
Version: 2017.11.07.1100-7f4e3634
ID: [e-mail]

Name: Application Update Service Helper
Version: 2.0
ID: [e-mail]

Name: Disable Media WMF NV12 format
Version: 1.1
ID: [e-mail]

Name: Firefox Screenshots
Version: 19.2.0
ID: [e-mail]

Name: Follow-on Search Telemetry
Version: 0.9.6
ID: [e-mail]

Name: Form Autofill
Version: 1.0
ID: [e-mail]

Name: Multi-process staged rollout
Version: 3.05
ID: [e-mail]

Name: Photon onboarding
Version: 1.0
ID: [e-mail]

Name: Pocket
Version: 1.0.5
ID: [e-mail]

Name: Shield Recipe Client
Version: 76.1
ID: [e-mail]

Name: Web Compat
Version: 1.1
ID: [e-mail]

Extensions
----------

Name: uBlock Origin
Version: 1.14.22
Enabled: true
ID: [e-mail]

Graphics
--------

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006570) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006570) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Direct2D: true
DirectWrite: true (10.0.16299.15)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 970
Vendor ID: 0x10de
Device ID: 0x13c2
Driver Version: 23.21.13.8871
Driver Date: 12-15-2017
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumd.dll
Subsys ID: 31601462
RAM: 4096

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 9176
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender




Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name: Group
Speakers (2- Logitech G933 Gaming Headset): USB\VID_046D&PID_0A5B&MI_00\6&283d878c&1&0000
Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&355819ff&0&0001
Realtek Digital Output (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
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Speakers (Logitech G933 Gaming Headset): USB\VID_046D&PID_0A5B&MI_00\6&3af73831&2&0000
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Name: Group
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Microphone (2- Logitech G933 Gaming Headset): USB\VID_046D&PID_0A5B&MI_00\6&283d878c&1&0000
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&355819ff&0&0001
Rear (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Front (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Center (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Microphone (Logitech G933 Gaming Headset): USB\VID_046D&PID_0A5B&MI_00\6&3af73831&2&0000
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&355819ff&0&0001
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Front Green In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&355819ff&0&0001
Subwoofer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Front Pink In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001
Side (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&18db7577&0&0001

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------------------------------

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print.printer_Microsoft_Print_to_PDF.print_to_file: false
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
privacy.history.custom: true
privacy.sanitize.sanitizeOnShutdown: true
security.sandbox.content.tempDirSuffix: {228a2604-cacf-4c18-a85e-11b4eaf726c3}
services.sync.declinedEngines: adblockplus,history,forms,tabs
services.sync.engine.history: false
services.sync.engine.prefs.modified: false
services.sync.engine.tabs: false
services.sync.lastPing: 1514061346
services.sync.lastSync: Sun Dec 24 2017 15:08:46 GMT+0100 (Central Europe Standard Time)
services.sync.numClients: 4
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1513595714
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions
----------------

NSPR
Expected minimum version: 4.17
Version in use: 4.17

NSS
Expected minimum version: 3.33
Version in use: 3.33

NSSSMIME
Expected minimum version: 3.33
Version in use: 3.33

NSSSSL
Expected minimum version: 3.33
Version in use: 3.33

NSSUTIL
Expected minimum version: 3.33
Version in use: 3.33

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3

Comment 5

[samreinf]

Nvidia Driver 390.65 seems to have fixed it. Took a while..