Closed Bug 1421957 Opened 6 years ago Closed 5 years ago

[Error][mac] "Open in Preview" sometimes triggers a "Load the following paper into the rear tray" popup then fails

Categories

(Core :: Print Preview, defect, P2)

Unspecified
macOS
defect

Tracking

()

RESOLVED WONTFIX
Tracking Status
firefox57 --- unaffected
firefox58 --- wontfix
firefox59 --- wontfix
firefox60 --- wontfix
firefox61 --- fix-optional

People

(Reporter: jwatt, Assigned: haik)

References

Details

(Keywords: regression, Whiteboard: sb+)

Loading:

data:text/html,hi

Then trying to print preview using File > Print... > PDF > Open in Preview, I sometimes get a popup with the message "Load the following paper into the rear tray" followed by Preview either crashing, or displaying a PDF with three blank pages.

Obviously there should be no message about loading paper when generating and displaying a PDF file.
This may end up being fixed or dup'ed to bug 1328975.
See Also: → 1328975
Keywords: regression
Assignee: nobody → haftandilian
Priority: -- → P1
Whiteboard: sb+
I can't seem to reproduce this in the newest Nightly, but not sure if that necessarily mean it's fixed.
I can repro in 2017-12-06-10-00-53-mozilla-central.
Blocks: 1421309
Thanks, I'm looking into this. I haven't been able to reproduce it locally, but am going to start with the assumption it was introduced by bug 1403260.
@jwatt, are you running High Sierra 10.13.1 (17B1003)? If not, which OS version? Thanks.
Flags: needinfo?(jwatt)
I am, yes (or now 10.13.2).

But this seems to be something to do with a "zero" sized custom paper size that I set while debugging a different bug some time ago. Somehow that paper size is being picked as the default, and I didn't notice. So I'm not sure this is something we need to worry too much about. Having such a custom paper size is generally an indication of some bad state on a users machine.
Flags: needinfo?(jwatt)
(In reply to Jonathan Watt [:jwatt] (needinfo? me) from comment #7)
> But this seems to be something to do with a "zero" sized custom paper size
> ...
> paper size is generally an indication of some bad state on a users machine.

Does it only happen when the paper size is zero? It seems a corner case. That's said, a blank page is way better than crash.
Thanks. It's good to know that it's just happening with the zero sized page format. I attempted to create a zero custom paper size on 10.13.2, but the File->Print->Paper Size->Manage Custom Sizes... GUI wouldn't let me. I will still investigate this because it still seems like we have a bug in how we're handling the paper size or printer settings. We probably shouldn't be contacting the printer at all for a print to PDF.
Haik, do we think we can realistically get this fixed to be uplifted to 58? Thanks.
Flags: needinfo?(haftandilian)
(In reply to Mike Taylor [:miketaylr] (58 Regression Engineering Owner) from comment #10)
> Haik, do we think we can realistically get this fixed to be uplifted to 58?
> Thanks.

Yes. I don't know the root cause yet, but talked to :jwatt in person last week and got some more information that should help debugging. I am aiming to get this fixed in 58.
Flags: needinfo?(haftandilian)
Reducing the priority because it turned out that on jwatt's laptop the printer driver had a setting for default page size and it was set to the 1x1 page size. I haven't been able to reproduce this with the driver alone (without the printer). jwatt, could you give me the exact printer model you have? I'll try to get one to test with.
Flags: needinfo?(jwatt)
Priority: P1 → P2
Canon MG6100 series _179998C7B513

I wouldn't worry too much about this though. For this to hurt people they:

 1) Need to be printing
 2) Need to have some misconfigured zero sized paper (which is hard to get)
 3) Possibly need my specific rather old printer

If you're add the point where you're considering going to the time and trouble of buying this printer, I'd say just move on to more important things. If we really care about this then I can try and make time to debug the issue myself.
Flags: needinfo?(jwatt)
Summary: [mac] "Open in Preview" sometimes triggers a "Load the following paper into the rear tray" popup then fails → [Error][mac] "Open in Preview" sometimes triggers a "Load the following paper into the rear tray" popup then fails

I don't anticipate getting cycles to work on this so I'm closing the bug as WONTFIX. It can be reopened in the future if necessary.

Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → WONTFIX
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