1421957 - [Error][mac] "Open in Preview" sometimes triggers a "Load the following paper into the rear tray" popup then fails

Status: RESOLVED WONTFIX

(Core :: Print Preview, defect, P2)

Description

[Jonathan Watt [:jwatt]]

Loading:

data:text/html,hi

Then trying to print preview using File > Print... > PDF > Open in Preview, I sometimes get a popup with the message "Load the following paper into the rear tray" followed by Preview either crashing, or displaying a PDF with three blank pages.

Obviously there should be no message about loading paper when generating and displaying a PDF file.

Comment 1

[Jonathan Watt [:jwatt]]

Using mozregression I eventually narrowed this down on inbound to:

https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=a0334f789772302ba5cfb6fd61290408842c7432&tochange=dfa093fe1e158e6ed8ec2ef377192af94fc86832

and on autoland to:

https://hg.mozilla.org/integration/autoland/pushloghtml?fromchange=8e247550d6cf4ee040564ecced15bca47715b3b5&tochange=3568e6d34bf626fb500fd11ed746ecd1832a7a2e

So it looks like a regression from bug 1403260.

Comment 2

[Jonathan Watt [:jwatt]]

This may end up being fixed or dup'ed to bug 1328975.

Comment 3

[u554753]

I can't seem to reproduce this in the newest Nightly, but not sure if that necessarily mean it's fixed.

Comment 4

[Jonathan Watt [:jwatt]]

I can repro in 2017-12-06-10-00-53-mozilla-central.

Comment 5

[Haik Aftandilian [:haik]]

Thanks, I'm looking into this. I haven't been able to reproduce it locally, but am going to start with the assumption it was introduced by bug 1403260.

Comment 6

[Haik Aftandilian [:haik]]

@jwatt, are you running High Sierra 10.13.1 (17B1003)? If not, which OS version? Thanks.

Comment 7

[Jonathan Watt [:jwatt]]

I am, yes (or now 10.13.2).

But this seems to be something to do with a "zero" sized custom paper size that I set while debugging a different bug some time ago. Somehow that paper size is being picked as the default, and I didn't notice. So I'm not sure this is something we need to worry too much about. Having such a custom paper size is generally an indication of some bad state on a users machine.

Comment 8

[Astley Chen (inactive)]

(In reply to Jonathan Watt [:jwatt] (needinfo? me) from comment #7)
> But this seems to be something to do with a "zero" sized custom paper size
> ...
> paper size is generally an indication of some bad state on a users machine.

Does it only happen when the paper size is zero? It seems a corner case. That's said, a blank page is way better than crash.

Comment 9

[Haik Aftandilian [:haik]]

Thanks. It's good to know that it's just happening with the zero sized page format. I attempted to create a zero custom paper size on 10.13.2, but the File->Print->Paper Size->Manage Custom Sizes... GUI wouldn't let me. I will still investigate this because it still seems like we have a bug in how we're handling the paper size or printer settings. We probably shouldn't be contacting the printer at all for a print to PDF.

Comment 10

[Mike Taylor [:miketaylr]]

Haik, do we think we can realistically get this fixed to be uplifted to 58? Thanks.

Comment 11

[Haik Aftandilian [:haik]]

(In reply to Mike Taylor [:miketaylr] (58 Regression Engineering Owner) from comment #10)
> Haik, do we think we can realistically get this fixed to be uplifted to 58?
> Thanks.

Yes. I don't know the root cause yet, but talked to :jwatt in person last week and got some more information that should help debugging. I am aiming to get this fixed in 58.

Comment 12

[Haik Aftandilian [:haik]]

Reducing the priority because it turned out that on jwatt's laptop the printer driver had a setting for default page size and it was set to the 1x1 page size. I haven't been able to reproduce this with the driver alone (without the printer). jwatt, could you give me the exact printer model you have? I'll try to get one to test with.

Comment 13

[Jonathan Watt [:jwatt]]

Canon MG6100 series _179998C7B513

I wouldn't worry too much about this though. For this to hurt people they:

 1) Need to be printing
 2) Need to have some misconfigured zero sized paper (which is hard to get)
 3) Possibly need my specific rather old printer

If you're add the point where you're considering going to the time and trouble of buying this printer, I'd say just move on to more important things. If we really care about this then I can try and make time to debug the issue myself.

Comment 14

[Haik Aftandilian [:haik]]

I don't anticipate getting cycles to work on this so I'm closing the bug as WONTFIX. It can be reopened in the future if necessary.