1421996 - Firefox Screenshots does not show my screenshots or let me delete them

Status: RESOLVED INVALID

(Firefox :: Screenshots, defect, P2)

Description

[Asher Gordon]

Attachment: A screenshot of error message and a video of redirection

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20171128222554

Steps to reproduce:

I can't see my screenshots in the My Shots page. I can always reproduce with these steps:
1. Open library menu in toolbar
2. Click my shots
OR
1. Type screenshots.firefox.com/shots in the address bar and hit enter

I can't delete my screenshots after taking them either. I can always reproduce with these steps:
1. Type mozilla.org (or any other screenshot compatible website) in the address bar and hit enter
2. Open the page actions menu
3. Click "Take a Screenshot"
4. Click anywhere on the page to take a screenshot
5. Click "Save"
6. In the new tab that it opens with your screenshot, click the trash icon
7. Click "OK" when it prompts you


Actual results:

When I try to view my shots, it redirects to https://screenshots.firefox.com/#tour (see video in attachment). When I try to delete a screenshot after taking it, it says "Error deleting shot" (see screenshot in attachment). I also tried this in safe mode, and both the error and the redirection could be reproduced.


Expected results:

When I try to view my shots, it should show them. And when I try to delete a shot, it should delete it successfully.

Comment 1

[Asher Gordon]

I just tried this with a clean profile, and the bug could not be reproduced. Perhaps the problem is a corrupt profile or a setting I changed? I have poked around in about:config a little... I'm not sure if we should resolve the bug yet, in case anyone else has the problem too.

Comment 2

[Wil Clouser [:clouserw]]

There is a bug in screenshots that prohibits deleting your own shots if you do not allow 3rd party cookies or block Firefox from storing your history. Try going to about:preferences in your URL bar and temporarily resetting these preferences to allow 3rd party cookies and allow firefox to remember history.  You should be able to delete your shot if you do this. In Firefox 58+ we're respecting these preferences and Screenshots will be download-only if you have these preferences enabled.

Comment 3

[Asher Gordon]

Thanks! I did have third-party cookies disabled, and the screenshots work fine when I enable them. I'm going to resolve this bug as invalid.