1424488 - Startup crash in safecheckcode64.dll@0xf14d from IObit Malware Fighter

Status: RESOLVED WONTFIX

(External Software Affecting Firefox :: Other, defect)

Description

[[:philipp]]

This bug was filed from the Socorro interface and is
report bp-b21e9344-c6d6-479b-8981-7d6fc0171208.
=============================================================

Top 10 frames of crashing thread:

0  @0x130038 
1 safecheckcode64.dll safecheckcode64.dll@0xf14d 
2 xul.dll nsLocalFile::CopySingleFile xpcom/io/nsLocalFileWin.cpp:1981
3 xul.dll nsLocalFile::CopyMove xpcom/io/nsLocalFileWin.cpp:2102
4 xul.dll mozilla::ScriptPreloader::OpenCache js/xpconnect/loader/ScriptPreloader.cpp:391
5 xul.dll mozilla::ScriptPreloader::InitCache js/xpconnect/loader/ScriptPreloader.cpp:428
6 xul.dll mozilla::ScriptPreloader::GetChildSingleton js/xpconnect/loader/ScriptPreloader.cpp:137
7 xul.dll mozilla::ScriptPreloader::GetSingleton js/xpconnect/loader/ScriptPreloader.cpp:94
8 xul.dll NS_InitXPCOM2 xpcom/build/XPCOMInit.cpp:711
9 xul.dll ScopedXPCOMStartup::Initialize toolkit/xre/nsAppRunner.cpp:1587

=============================================================

these crashes on startup with involvement of a module relating to the 3rd party software "IObit Malware Fighter" seem to get more common since mid october, perhaps related to the win64 migration on the release channel.

can we try some outreach to the vendor?

Comment 1

[Marco Castelluccio [:marco]]

Adam, do you have any contacts at IObit?

Comment 2

[Chris Peterson [:cpeterson]]

99% of these crashes are 64-bit Firefox on Windows 7.

Comment 3

[Adam Stevenson [:adamopenweb]]

Marco, sorry for the delay here. I don't have any currently but can reach out if this is still relevant. Let me know.

Comment 4

[Marco Castelluccio [:marco]]

Yes, there are still a handful of crashes (~180 in the past week).

Comment 5

[Adam Stevenson [:adamopenweb]]

Reaching out to them via email. Will update when I hear back.

Comment 6

[Adam Stevenson [:adamopenweb]]

Their engineers are looking into this now and will report back with their findings.

Comment 7

[Adam Stevenson [:adamopenweb]]

Nothing to report back yet. Our contact is currently out of office.

Comment 8

[Marcia Knous [:marcia]]

Updating flags on this one as it is back on the 66 release, and in 67 as well. Currently #20 on 66.0.2 release in early returns.

Comment 9

[Toshihito Kikuchi [:toshi]]

Given that the latest version of IObit Malware Fighter (v8.1.0) does not contain safecheckcode64.dll and the number of the crashes is very low, resolving this bug as won'tfix.