1424982 - vps13662.ovh.net is down for lack of payment

Status: RESOLVED FIXED

(Participation Infrastructure :: MCWS, task)

Description

[Francesco Lodolo [:flod]]

Once again, the server has been shut down for lack of payment.

Can we please solve this once and for all? If we need to move out of OVH, let's create a plan for communities affected. If we don't make plan, please let's set up an automated form of payment.

Comment 1

[Francesco Lodolo [:flod]]

Henrik, can we please add a form of automated payment and plan how to help communities getting out of OVH, if that's the plan?

Comment 2

[Henrik Mitsch [:hmitsch]]

We enabled automated renewal at the Austin All Hands.

/cc kensie, tad and yousef

Comment 3

[Henrik Mitsch [:hmitsch]]

Flod, is the server still down?

Comment 4

[Francesco Lodolo [:flod]]

(In reply to Henrik Mitsch [:hmitsch] from comment #3)
> Flod, is the server still down?

No, it was fixed a few hours after the bug was filed.

(In reply to Henrik Mitsch [:hmitsch] from comment #2)
> We enabled automated renewal at the Austin All Hands.

I don't see changes in my control panel:
* Automatic renewal was already in place (and that's why I don't get emails anymore when the VPS is ending, I assume). 
* There's still no payment method set, but I don't know if that depends on the account used for payments being a separate one.

If someone could confirm that's expected, it would be great.

Comment 5

[Majken Connor [:Kensie]]

Hi Flod,

Yes, we set up the automatic payment during Austin and added a payment method on the main account. Of course this next payment will be the first one to test it. Unfortunately I can't tell you for sure if it's expected that you can't see that a payment method is set up, but it all looks right from the main account and from a security standpoint it makes sense that you wouldn't be able to see it.

We definitely want to move off of OVH. Things have finally been coming together in the last few months and with support from Henrik and Arielle from CoSS we believe we will see some real progress this year, however it's a large undertaking and so it will be some time for some communities still, which is why we agreed it would be best to properly set up automatic payment. In the past we had been way too optimistic about moving from OVH to Mozilla infra and we definitely apologize for that.

If you aren't already, please watch https://discourse.mozilla.org/c/mcws

Let's move any other discussion about whether the automatic payments are working to this topic so it's more accessible to other affected communities - https://discourse.mozilla.org/t/ovh-update-payment-improvements/23492/1 

I'll mark this as fixed. Hopefully we won't need to open another!

Comment 6

[Francesco Lodolo [:flod]]

(In reply to Majken Connor [:Kensie] from comment #5)
> Hi Flod,
> 
> Yes, we set up the automatic payment during Austin and added a payment
> method on the main account. Of course this next payment will be the first
> one to test it. Unfortunately I can't tell you for sure if it's expected
> that you can't see that a payment method is set up, but it all looks right
> from the main account and from a security standpoint it makes sense that you
> wouldn't be able to see it.

Yes, that makes totally sense. Thanks for the update, I'll keep things monitored.

Comment 7

[Firefox Bug Husbandry Bot]

Bulk move of bugs