Closed Bug 1426784 Opened 8 years ago Closed 8 years ago

No subtitles / captions in Amazon Prime video

Categories

(Core :: Audio/Video: Playback, defect, P2)

Product:
Core
Component:
Audio/Video: Playback
Version:
57 Branch
Platform:
x86_64
Linux
Type:
defect

Tracking

()

Status:
RESOLVED INVALID
Tracking Flags:
Tracking Status
platform-rel --- ?

People

(Reporter: greg, Assigned: bryce)

Details

(Whiteboard: [platform-rel-amazon])

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:57.0) Gecko/20100101 Firefox/57.0 Build ID: 20171129230835 Steps to reproduce: * Navigate to prime.amazon.com, for example https://www.amazon.com/Arrival-Amy-Adams/dp/B01MDTS4VZ/ref=sr_1_1?s=instant-video&ie=UTF8&qid=1513900132&sr=1-1 * Turn on "English subtitles" using the appropriate icon in the top right of the movie pane. Actual results: No subtitles, and a message at the beginning of the film stating "We're unable to show subtitles for this video." Expected results: * Navigating to https://www.amazon.com/Arrival-Amy-Adams/dp/B01MDTS4VZ/ref=sr_1_1?s=instant-video&ie=UTF8&qid=1513900132&sr=1-1 and turning on subtitles in Google Chrome shows subtitles NOTE: THIS BUG HAS ALSO BEEN REPORTED TO AMAZON.PRIME AS IT MAY OR MAY NOT ORIGINATE ON THEIR END. Browser: Firefox 57.0.1 (64-bit) Operating system details: Linux version 4.14.2-041402-lowlatency (kernel@tangerine) (gcc version 7.2.0 (Ubuntu 7.2.0-8ubuntu3)) #201711240330 SMP PREEMPT Fri Nov 24 08:45:05 UTC 2017
Unable to test this as it requires an amazon prime account and I don't have one. There are no subtitles on the trailer.
Has STR: --- → yes
Component: Untriaged → Audio/Video: Playback
OS: Unspecified → Linux
Product: Firefox → Core
Hardware: Unspecified → x86_64
platform-rel: --- → ?
Whiteboard: [platform-rel-amazon]
Bryce, can you please take a look? We should have a functional WebVTT implementation, but there might be bugs, or it might be a site issue.
Assignee: nobody → bvandyk
Priority: -- → P2
Hi Greg, could you let me know if you're still seeing this issue? I've been unable to reproduce this, so if you're still having problems we can try and narrow down what's going on.
Flags: needinfo?(greg)
Hi Bryce, Good news is that I am NOT seeing the behavior. It runs out it's the No-Script script blocker that was the culprit. Captions work perfectly on Amazon Prime and you can close this issue...
Flags: needinfo?(greg)
Thanks for your response. Glad to hear you got this resolved!
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID

Not Amazon's bug, not Firefox bug.

You are not able to download subtitles because of a DNS issue. Likely you are using a DNS ad blocking server (like adguard o an instance of pihole), and the lists you are using are blocking subtitle server dns resolution.

Try disabling your adblock or switching to google dns servers in your device and/or your router, and try again.

If this helps anyone, please leave a comment, so more people can find this solution and solve the problem.

For future readers encountering this problem, and if using the NoScript add-on, the domain aiv-delivery.net needs to be whitelisted in NoScript to see the subtitles (the bug reporter mentioned it was a NoScript problem he resolved on his own, and thus not a DNS / ad block issue for him -- but didn't give the specific domain to whitelist).

 

(In reply to donTeleco from comment #6)

Not Amazon's bug, not Firefox bug.

You are not able to download subtitles because of a DNS issue. Likely you are using a DNS ad blocking server (like adguard o an instance of pihole), and the lists you are using are blocking subtitle server dns resolution.

Try disabling your adblock or switching to google dns servers in your device and/or your router, and try again.

If this helps anyone, please leave a comment, so more people can find this solution and solve the problem.

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