Closed Bug 1426952 Opened 8 years ago Closed 9 months ago

Delta onboard entertainment doesn't work with Firefox for Android or Firefox for iOS

Categories

(Web Compatibility :: Site Reports, defect, P1)

Product:
Web Compatibility
Component:
Site Reports
Type:
defect

Tracking

(Webcompat Priority:P1, Webcompat Score:8)

Status:
VERIFIED FIXED
Project Flags:
Webcompat Priority P1
Webcompat Score 8

People

(Reporter: marco, Unassigned)

References

(Depends on 1 open bug,
URL
)

Details

(Keywords: webcompat:needs-contact, webcompat:site-report, Whiteboard: [webcompat:sightline])

User Story

platform:android
impact:unsupported-feature
configuration:general
affects:all
branch:release
diagnosis-team:webcompat
user-impact-score:800

Attachments

(1 file)

Screenshot-2017-12-16 Delta Air Lines Entertainment.png
210.09 KB, image/png
Details
No description provided.
Summary: Delta onboard entertainment doesn't work with Firefox for Android → Delta onboard entertainment doesn't work with Firefox for Android or Firefox for iOS
Please, someone flying Delta, retest and debug this...
Priority: -- → P3
It looks like a conscious decision from their part, so maybe we should try to reach out to them?
I will try to reach out.
Whiteboard: [needscontact]
Contacted a product manager at Delta Air Lines, will update if / when I hear back.
Whiteboard: [needscontact] → [sitewait]
No response, trying another contact at Delta.
Product: Tech Evangelism → Web Compatibility

See bug 1547409. Moving webcompat whiteboard tags to keywords.

Keywords: webcompat:site-wait

Marco, could you please provide an URL for the issue or steps to reproduce in order to get to the desired place of the issue from delta.com ? From their page, I get this info: "Customers traveling on any domestic Delta or Delta Connection two-cabin aircraft equipped with Wi-Fi will be able to stream free movies and TV options directly to their mobile devices while in flight by using Gogo's video player app". I'm guessing that you have to be on an actual flight to test this..

Flags: needinfo?(mcastelluccio)

Yeah, unfortunately it's going to be pretty hard to test this. We could try contacting someone at Delta, but it looks like Adam didn't manage to find anyone.

Flags: needinfo?(mcastelluccio)
Severity: normal → S3
Component: Mobile → Site Reports
URL: https://www.delta.com/
Severity: S3 → S2
Type: enhancement → defect
User Story: (updated)
Depends on: firefox-not-supported
Keywords: webcompat:site-wait → webcompat:needs-contact
Priority: P3 → P2
Keywords: webcompat:site-report
Whiteboard: [sitewait]
User Story: (updated)
Whiteboard: [webcompat:sightline]
Webcompat Priority: --- → P1
Webcompat Score: --- → 8
Blocks: 1951675
No longer blocks: 1951675
User Story: (updated)
Priority: P2 → P1

We should try outreach to GoGo, who I think is the underlying platform behind a number of these airline issues (Air India, Alaska Air, Delta at least are in our bug DB). Note this appears to be android-only, though no one appears to have retried this recently.

Can we mark this as verified-fixed, so that it won't appear in our query for re-triage in late Beta?

Flags: needinfo?(dschubert)

Of course!

Status: RESOLVED → VERIFIED
Flags: needinfo?(dschubert)
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