1433408 - Crash in dbroverlayiconbackuped.dll@0x47c2

Status: RESOLVED FIXED

(External Software Affecting Firefox :: Other, defect)

Description

[baffclan]

This bug was filed from the Socorro interface and is
report bp-1e1ec74b-ff75-415f-9b39-a48290180126.
=============================================================

Top 10 frames of crashing thread:

0 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x47c2 
1 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x4651 
2 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x49cf 
3 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x2db1bf 
4 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x490e 
5 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x2db1bf 
6 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x2db1bf 
7 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x47fa 
8 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x2db1bf 
9 dbroverlayiconbackuped.dll dbroverlayiconbackuped.dll@0x16ad37 

=============================================================

Comment 1

[Jorg K (CEST = GMT+2)]

Sorry, but the crash report clearly states "Firefox".

Comment 2

[Panos Astithas (he/him) [:past] (please ni?)]

This appears to be caused by the Dell Backup and Recovery tool, which has an updated version online: 1.9.2.8. There are a lot of crash reports for various products online that are caused by it. Can you try updating your copy to see if this fixes the problem?

Comment 3

[baffclan]

(In reply to Panos Astithas [:past] (please ni?) from comment #2)
Yes, I using Dell's PC.
It seems to be a crash caused by "Dell Backup and Recovery tool".
There was similar crash information in adobe.

https://helpx.adobe.com/elements-organizer/kb/elements-organizer-crashes-on-dell.html

"Dell Backup and Recovery tool" was the latest version.

Comment 4

[Panos Astithas (he/him) [:past] (please ni?)]

Hey Marco, I think you have some experience with the dll blocklist? Do you think we could blocklist this dll?

Comment 5

[Marco Castelluccio [:marco]]

(In reply to Panos Astithas [:past] (please ni?) from comment #4)
> Hey Marco, I think you have some experience with the dll blocklist? Do you
> think we could blocklist this dll?

We can definitely try, but we'd need someone to verify the block is working and not causing additional problems.
Baffclan, could you test a custom build?

Comment 6

[Marco Castelluccio [:marco]]

You can download the custom build from here: https://queue.taskcluster.net/v1/task/Y406GyVwTBau1pYLlRvhYQ/runs/0/artifacts/public/build/target.zip.

Comment 7

[baffclan]

(In reply to Marco Castelluccio [:marco] from comment #6)
> You can download the custom build from here:

Thank you for making a test build.
I'll try using this build.
However, it is a crash with low reproducibility.

Comment 8

[baffclan]

(In reply to Marco Castelluccio [:marco] from comment #6)
> You can download the custom build from here:
> https://queue.taskcluster.net/v1/task/Y406GyVwTBau1pYLlRvhYQ/runs/0/
> artifacts/public/build/target.zip.
Cannot reproduce this problem with test build and nightly builds.

Comment 9

[Marco Castelluccio [:marco]]

If you can't reproduce it with Nightly builds either then we can't know if the patch is actually fixing the crash. Given that it doesn't seem to cause issues, I would land the patch anyway.

Comment 10

[Marco Castelluccio [:marco]]

Attachment: Patch

Comment 11

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/mozilla-inbound/rev/6f79a4a67724
Blocklist Dell Backup and Recovery tool DLLs as they cause crashes. r=aklotz

Comment 12

[Andreea Pavel [:apavel]]

https://hg.mozilla.org/mozilla-central/rev/6f79a4a67724