1433682 - Firefox Sync devices sincroniced but not the browser tabs

Status: RESOLVED WORKSFORME

(Firefox for iOS :: Sync, defect)

Description

[joserenteriavazquez]

Attachment: error-sync-log

Comment 1

[:Gijs (he/him)]

Not a security bug that needs to stay hidden.

Comment 2

[joserenteriavazquez]

(In reply to :Gijs from comment #1)
> Not a security bug that needs to stay hidden.

Ok

Comment 3

[Mark Hammond [:markh] [:mhammond]]

We're sorry to hear you are having this problem, but thanks very much for taking the time to make this report. We aren't sure what is causing this issue - in this particular case, the log file is just showing that there are no tabs to Sync, which would be true immediately after starting Firefox, for example.

In this case it appears we need more detailed logs than Sync provides by default. Instructions for how to provide these detailed logs can be found at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug#Get_detailed_Sync_logs in the "Get detailed Sync logs" section. Once you've done that, please attach the logs as described on that page.

Please also let us know if you have any trouble following those instructions.

Comment 4

[joserenteriavazquez]

Hi Mark, thanks so much for your email.

I sync with another device (now three in total) and It works but, just laptop and PC at work. Iphone recognice the devices but no tags sync.

The info you sent me doesnt work with Iphone so... what now?

Thanks again.

Cheers

Comment 5

[Mark Hammond [:markh] [:mhammond]]

joserenteriavazquez, could you please give us more information about the problem? If I understand correctly, the syncing of tabs works OK between different desktop devices, but doesn't work correctly between your iPhone and desktop - is that correct?

If so, what specifically doesn't work there?

* On your iPhone, you should be able to find the list of tabs opened on desktop devices buried under "History" - are you having trouble finding that list, or is the list always empty?

* On desktop, you should be able to see the list of tabs from all your devices, including your iPhone and other desktop devices. Does this list have the tab(s) open on your iPhone?

Thanks.

Comment 6

[joserenteriavazquez]

Hi Mark, 

Yes, I can give you all the info that you want.


* If I understand correctly, the syncing of tabs works OK between different desktop devices, but doesn't work correctly between your iPhone and desktop - is that correct?" RIGHT!

* If so, what specifically doesn't work there?" IN HISTORY (IOS APP) IS NOTHING

* On your iPhone, you should be able to find the list of tabs opened on desktop devices buried under "History" - are you having trouble finding that list, or is the list always empty? ALWAYS EMPTY

* On desktop, you should be able to see the list of tabs from all your devices, including your iPhone and other desktop devices. Does this list have the tab(s) open on your iPhone? NO 

Thanks.

NOTE THAT ALL THE DEVICES RECOGNICE THE "OTHER" DEVICES. I MEAN, DESKTOP ADMIN DEVICES RECOGNICE IPHONE

Comment 7

[Mark Hammond [:markh] [:mhammond]]

Thanks for the info. Given it seems to work OK desktop->desktop this sounds like an issue with iOS, so I'll change the bug to reflect that.

Comment 8

[Justin D'Arcangelo [:justindarc]]

This sounds a lot like Bug 1409504 which may be fixed now. What version is this happening in?

Comment 9

[joserenteriavazquez]

I try log out and login in all the devices but no succes.

Version laptop and descktop is 58.0.1 Quantum

Version Firefox ios is 10.6 (8836) and ios sistem is 11.2.5.

I note that in the iphone, in settings when I press sync the date remain from 2017..., maybe it helps.

Looking fordward to your answers

Many thanks 

PD: I dont understand the bug 1409504, could you tell me more about

Comment 10

[Justin D'Arcangelo [:justindarc]]

:eoger, can you investigate this any further?

Comment 11

[Justin D'Arcangelo [:justindarc]]

Closing for now until we can get a concrete set of steps to reproduce this issue.