Closed
Bug 1435510
Opened 6 years ago
Closed 6 years ago
IBM Trusteer Rapport causing crashes
Categories
(External Software Affecting Firefox :: Other, defect)
Tracking
(firefox58+ unaffected, firefox59+ unaffected)
RESOLVED
WORKSFORME
Tracking | Status | |
---|---|---|
firefox58 | + | unaffected |
firefox59 | + | unaffected |
People
(Reporter: philipp, Unassigned)
Details
(Keywords: crash)
Crash Data
This bug was filed from the Socorro interface and is report bp-b8ac2b07-0c1a-4b36-bfeb-969c10180203. ============================================================= a number of crash signatures are spiking up since thursday 2018-02-01, all with involvement of modules relating to trusteer rapport, so probably an update of theirs is causing stability issues again.
Comment 1•6 years ago
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Jimm or maybe Adam, would either of you like to write to the Trusteer team? This is a very high volume crash for release 58.
Flags: needinfo?(jmathies)
Flags: needinfo?(astevenson)
Comment 2•6 years ago
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||
Tracking for 58 and 59 releases.
Updated•6 years ago
|
Comment 3•6 years ago
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I've contacted them via email. They are usually responsive.
Flags: needinfo?(jmathies)
Flags: needinfo?(astevenson)
Comment 4•6 years ago
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Thanks Marco! We have a mailing list as well (if needed).
Comment 5•6 years ago
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Windows 10 is particularly affected. (In reply to Adam Stevenson [:adamopenweb] from comment #4) > Thanks Marco! We have a mailing list as well (if needed). Thanks, I've sent the email to the mailing list too.
Summary: IBM Trusteer Rapport update causing havoc again → IBM Trusteer Rapport causing crashes
Comment 6•6 years ago
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I've got a reply from Trusteer. They hadn't noticed the crash because it was not showing up on their telemetry, but have managed to track down the problem and released a fix. We should monitor the crash rate and hopefully see a reduction very soon. For the future, they are going to switch to an extension, so hopefully they won't be able to crash the browser anymore.
Reporter | ||
Comment 7•6 years ago
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the crash volume is going down significantly yesterday & today, so the issue seems to have got successfully fixed by the third-party.
Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → WORKSFORME
Updated•6 years ago
|
status-firefox58:
affected → ---
status-firefox59:
? → ---
Updated•6 years ago
|
status-firefox58:
--- → unaffected
status-firefox59:
--- → unaffected
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Description
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