1435510 - IBM Trusteer Rapport causing crashes

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox :: Other, defect)

Description

[[:philipp]]

This bug was filed from the Socorro interface and is
report bp-b8ac2b07-0c1a-4b36-bfeb-969c10180203.
=============================================================

a number of crash signatures are spiking up since thursday 2018-02-01, all with involvement of modules relating to trusteer rapport, so probably an update of theirs is causing stability issues again.

Comment 1

[Liz Henry (:lizzard Please n-i to RyanVM, jcristau, or pascal)]

Jimm or maybe Adam, would either of you like to write to the Trusteer team? This is a very high volume crash for release 58.

Comment 2

[Liz Henry (:lizzard Please n-i to RyanVM, jcristau, or pascal)]

Tracking for 58 and 59 releases.

Comment 3

[Marco Castelluccio [:marco]]

I've contacted them via email. They are usually responsive.

Comment 4

[Adam Stevenson [:adamopenweb]]

Thanks Marco! We have a mailing list as well (if needed).

Comment 5

[Marco Castelluccio [:marco]]

Windows 10 is particularly affected.

(In reply to Adam Stevenson [:adamopenweb] from comment #4)
> Thanks Marco! We have a mailing list as well (if needed).

Thanks, I've sent the email to the mailing list too.

Comment 6

[Marco Castelluccio [:marco]]

I've got a reply from Trusteer. They hadn't noticed the crash because it was not showing up on their telemetry, but have managed to track down the problem and released a fix. We should monitor the crash rate and hopefully see a reduction very soon.

For the future, they are going to switch to an extension, so hopefully they won't be able to crash the browser anymore.

Comment 7

[[:philipp]]

the crash volume is going down significantly yesterday & today, so the issue seems to have got successfully fixed by the third-party.