1439074 - Crash in mozilla::ipc::MessagePump::Run

Status: NEW

(Core :: IPC, defect)

Description

[Trevor Skywalker]

This bug was filed from the Socorro interface and is
report bp-eef430b3-cd69-472b-ad4c-6b6b40180217.
=============================================================

Top 10 frames of crashing thread:

0 ntdll.dll ZwWaitForKeyedEvent 
1 ntdll.dll RtlSleepConditionVariableCS 
2 kernel32.dll SleepConditionVariableCS 
3 mozglue.dll mozilla::detail::ConditionVariableImpl::wait mozglue/misc/ConditionVariable_windows.cpp:58
4 xul.dll mozilla::CondVar::Wait xpcom/threads/CondVar.h:68
5 xul.dll mozilla::ThreadEventQueue<mozilla::PrioritizedEventQueue<mozilla::LabeledEventQueue> >::GetEvent xpcom/threads/ThreadEventQueue.cpp:155
6 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:967
7 xul.dll NS_ProcessNextEvent xpcom/threads/nsThreadUtils.cpp:517
8 xul.dll mozilla::ipc::MessagePump::Run ipc/glue/MessagePump.cpp:125
9 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run ipc/glue/MessagePump.cpp:301

=============================================================

Comment 1

[Trevor Skywalker]

Signature report for mozilla::ipc::MessagePump::Run
Showing results from 3 months ago 

66,515 Results …

Firefox 	61.0a1 	42 	1.2% 	30
Firefox 	60.0b8 	8 	0.2% 	8
Firefox 	60.0b7 	3 	0.1% 	3
Firefox 	60.0b6 	5 	0.1% 	3
Firefox 	60.0b5 	2 	0.1% 	2
Firefox 	60.0b4 	1 	0.0% 	1
Firefox 	60.0a1 	5 	0.1% 	6
Firefox 	59.0b5 	1 	0.0% 	1
Firefox 	59.0.2 	24 	0.7% 	15

Firefox 45.1.1esr 	3103 	89.8% 	1505
Firefox 45.9.0esr 	84 	2.4% 	33
Firefox 	61.0a1 	42 	1.2% 	30
Thunderbird 	52.6.0 	42 	1.2% 	46
Firefox 52.7.3esr 	38 	1.1% 	47
Firefox 	59.0.2 	24 	0.7% 	15
Firefox 	60.0b8 	8 	0.2% 	8

Comment 2

[Trevor Skywalker]

Top Crashers for Firefox 61.0a1
Top 50 Crashing Signatures. 7 days ago 

26 	0.54% 	0.04% 	mozilla::ipc::MessagePump::Run	36 	36 	0 	0 	34 	0 	2011-02-28

Comment 3

[Wayne Mery (:wsmwk)]

Trevor, is the stack or circumstandes for this bug distinct from bug 1247249 and others?

Note, between Jan 1 and May 5 the crash rate dropped by 50%. And then on May 5 it precipitously dropped by about 80%.  
Significant perhaps, is 97% of crashes in the last 6 months were win7 [1].
And currently, in the past month, the majority of crashes are some group of folks hanging on to 45.9.0esr [2].

Do you know why the big drops, and what accounts for the other factors above?


[1] 6 months https://crash-stats.mozilla.com/signature/?product=Firefox&signature=mozilla%3A%3Aipc%3A%3AMessagePump%3A%3ARun&date=%3E%3D2017-12-06T06%3A00%3A31.000Z&date=%3C2018-06-06T07%3A00%3A31.000Z#summary
[2] past month https://crash-stats.mozilla.com/signature/?product=Firefox&signature=mozilla%3A%3Aipc%3A%3AMessagePump%3A%3ARun&date=%3E%3D2018-05-06T03%3A02%3A07.000Z&date=%3C2018-06-06T03%3A02%3A07.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&_sort=-date&page=1#reports

Comment 4

[Wayne Mery (:wsmwk)]

FWIW a high percentage of crashes with email addresses is reported by users of a xxx.com.br domain using 45.1.1esr (yes, 45.1.1esr) cease reporting crashes in the mid April time frame.  Others from that domain appear to mostly be on 45.9.0esr.  And a few are on 52.1.0 - how agressive is that? :)

Comment 5

[Trevor Skywalker]

(In reply to Wayne Mery (:wsmwk) from comment #3)
> Trevor, is the stack or circumstandes for this bug distinct from bug 1247249
> and others?

Yes, I believe so. Bug 1247249 has specific steps to reproduce, and is suspected to be related to the silverlight plugin, and affecting Ubuntu Linux (and is 2 years old). Whereas this Bug 1439074 has no specific steps to reproduce, is not suspected to be related to silverlight or other plugins, and affects Windows 7 mostly. 

> 
> Note, between Jan 1 and May 5 the crash rate dropped by 50%. And then on May
> 5 it precipitously dropped by about 80%.  
> Significant perhaps, is 97% of crashes in the last 6 months were win7 [1].
> And currently, in the past month, the majority of crashes are some group of
> folks hanging on to 45.9.0esr [2].
> 
> Do you know why the big drops, and what accounts for the other factors above?
> 
> 
> [1] 6 months
> https://crash-stats.mozilla.com/signature/
> ?product=Firefox&signature=mozilla%3A%3Aipc%3A%3AMessagePump%3A%3ARun&date=%3
> E%3D2017-12-06T06%3A00%3A31.000Z&date=%3C2018-06-06T07%3A00%3A31.000Z#summary
> [2] past month
> https://crash-stats.mozilla.com/signature/
> ?product=Firefox&signature=mozilla%3A%3Aipc%3A%3AMessagePump%3A%3ARun&date=%3
> E%3D2018-05-06T03%3A02%3A07.000Z&date=%3C2018-06-06T03%3A02%3A07.
> 000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_colum
> ns=platform&_columns=reason&_columns=address&_columns=install_time&_sort=-
> date&page=1#reports


I don't have any insight into why the crash rate dropped for this crash signature recently. Sorry.

Comment 6

[Trevor Skywalker]

(Possibly significant ones highlighted):

(39.47% in signature vs 100.0% overall) ipc_fatal_error_msg = null

(97.37% in signature vs 56.45% overall) reason = EXCEPTION_BREAKPOINT

(39.47% in signature vs 09.00% overall) shutdown_progress = quit-application [75.00% vs 25.16% if process_type = null]

(60.53% in signature vs 08.46% overall) ipc_channel_error = null [187.50% vs 211.02% if process_type = null]

(28.95% in signature vs 05.19% overall) Module "AccessibleHandler.dll" = true

(15.79% in signature vs 00.42% overall) Addon "RescueTime" = true
(15.79% in signature vs 00.58% overall) Addon "Tab Tally" = true
(15.79% in signature vs 00.61% overall) Addon "Smart Referer" = true
(15.79% in signature vs 00.61% overall) Addon "Multiple Tab Handler" = true
(15.79% in signature vs 00.63% overall) Addon "Web Scrobbler" = true
(18.42% in signature vs 03.15% overall) Addon "Tree Style Tab" = true


(all listed):

Correlations for Firefox Nightly

(39.47% in signature vs 100.0% overall) ipc_fatal_error_msg = null
(97.37% in signature vs 53.43% overall) Module "propsys.dll" = true
(100.0% in signature vs 60.59% overall) Module "nlaapi.dll" = true
(100.0% in signature vs 60.71% overall) Module "dnsapi.dll" = true
(21.05% in signature vs 70.19% overall) plugin_version = null
(97.37% in signature vs 56.45% overall) reason = EXCEPTION_BREAKPOINT
(21.05% in signature vs 02.23% overall) Module "amdihk64.dll" = true [50.00% vs 04.90% if platform_version = 10.0.17134]
(15.79% in signature vs 00.47% overall) adapter_device_id = 0x67b1 [50.00% vs 02.60% if adapter_vendor_id = 0x1002]
(21.05% in signature vs 03.04% overall) process_type = null [37.84% vs 06.61% if startup_crash = 0]
(39.47% in signature vs 09.00% overall) shutdown_progress = quit-application [75.00% vs 25.16% if process_type = null]
(60.53% in signature vs 08.46% overall) ipc_channel_error = null [187.50% vs 211.02% if process_type = null]
(28.95% in signature vs 05.19% overall) Module "AccessibleHandler.dll" = true
(28.95% in signature vs 05.77% overall) Module "ia2marshal.dll" = true [43.75% vs 08.42% if platform_version = 10.0.17134]
(28.95% in signature vs 05.91% overall) Module "sxs.dll" = true [43.75% vs 08.53% if platform_version = 10.0.17134]
(28.95% in signature vs 06.06% overall) Module "oleacc.dll" = true [43.75% vs 09.38% if platform_version = 10.0.17134]
(18.42% in signature vs 01.10% overall) Addon "Enhanced Steam" = true
(18.42% in signature vs 01.26% overall) CPU Info = family 23 model 1 stepping 1
(15.79% in signature vs 00.03% overall) address = 0x7ff9e38dd7a4
(15.79% in signature vs 00.42% overall) Addon "RescueTime" = true
(15.79% in signature vs 00.58% overall) Addon "Tab Tally" = true
(15.79% in signature vs 00.61% overall) Addon "Smart Referer" = true
(15.79% in signature vs 00.61% overall) Addon "Multiple Tab Handler" = true
(15.79% in signature vs 00.63% overall) Addon "Web Scrobbler" = true
(18.42% in signature vs 03.15% overall) Addon "Tree Style Tab" = true
(18.42% in signature vs 96.32% overall) app_init_dlls = null ∧ safe_mode = 0
(39.47% in signature vs 99.87% overall) jit_category = null ∧ safe_mode = 0
(78.95% in signature vs 24.23% overall) "DWrite?" in app_notes = true ∧ app_init_dlls = null
(39.47% in signature vs 94.72% overall) app_init_dlls = null ∧ plugin = false
(39.47% in signature vs 85.21% overall) "WR?" in app_notes = true ∧ moz_crash_reason = null
(60.53% in signature vs 17.64% overall) platform = Windows NT ∧ moz_crash_reason = null
(36.84% in signature vs 76.67% overall) startup_crash = 0 ∧ app_init_dlls = null
(60.53% in signature vs 25.10% overall) "DWrite?" in app_notes = true ∧ moz_crash_reason = null

Comment 7

[Trevor Skywalker]

Firefox 	45.9.0esr 	1961 	87.2% 	542
Thunderbird 	52.8.0 	        69 	3.1% 	102
Firefox 	62.0a1 	        45 	2.0% 	29
Firefox 	52.8.1esr 	42 	1.9% 	32
Firefox 	60.0.2 	        35 	1.6% 	33
FennecAndroid 	60.0.2 	        15 	0.7% 	13
Firefox 	61.0b99 	9 	0.4% 	8
Firefox 	45.8.0esr 	5 	0.2% 	2
Firefox 	52.5.3esr 	4 	0.2% 	3

Comment 9

[Wayne Mery (:wsmwk)]

Crash rate significantly increased early June, and dropped very low around July 20.
46% of the current crashes are version 45.9.0esr.  Version 60.x crash counts are extremely low.

Comment 11

[Wayne Mery (:wsmwk)]

From a Thunderbird perspective this is dead.
Firefox 64 crashes about 10 per day for version 64, so not a topcrash by any stretch.

I doubt this is actionable

Comment 13

[Pascal Chevrel:pascalc]

No longer a top crash but still about 50 crashes a day across channels. I am noticing an increase on the Nightly channel since the beginning of the year.

Comment 14

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

[Tracking Requested - why for this release]:

Jed: The IPCError variant of the failure is with Nightly 87.0a1 on Windows 10 Developer Preview 10.0.21301 (planned release April or May afaik). Can you investigated and create a new bug if necessary? Nightly's crashes started at the start of February and are continuously increasing.

Comment 15

[BugBot [:suhaib / :marco/ :calixte]]

The bug is linked to a topcrash signature, which matches the following criteria:

• Top 5 RDD process crashes on release
• Top 5 socket and utility process crashes on release
• Top 5 desktop browser crashes on Mac on release

For more information, please visit auto_nag documentation.

Comment 16

[BugBot [:suhaib / :marco/ :calixte]]

Based on the topcrash criteria, the crash signatures linked to this bug are not in the topcrash signatures anymore.

For more information, please visit auto_nag documentation.

Comment 17

[BugBot [:suhaib / :marco/ :calixte]]

Since the crash volume is low (less than 15 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.

For more information, please visit auto_nag documentation.

Comment 18

[Intermittent Failures Robot]

2 failures in 4224 pushes (0.0 failures/push) were associated with this bug in the last 7 days.

Repository breakdown:

• autoland: 2

Platform and build breakdown:

• linux1804-64-qr: 2
  • debug: 2

For more details, see:
https://treeherder.mozilla.org/intermittent-failures/bugdetails?bug=1439074&startday=2023-12-11&endday=2023-12-17&tree=all