1439126 - Certinomis / Docapost: Failure to respond to January 2018 survey

Status: RESOLVED FIXED

(CA Program :: CA Certificate Compliance, task)

Description

[Wayne Thayer]

The deadline for response to the January 2018 CA Communication survey was February 9. Certinomis has not responded as of February 16.

Please respond to this incident with the following information:
1. Why was no response received from your organization?
2. Confirm that the CA email alias in CCADB is correct for your organization.
3. Explain why your monitoring of the mozilla.dev.security.policy list (a requirement of Mozilla policy section 2.1), did not result in your organization responding to this survey.
3. Explain what changes will be made to ensure that future actions requested of your organization by Mozilla occur promptly and no later than any communicated deadline.

Comment 1

[Franck Leroy]

Hello

1. I'm quite overloaded by the begining of this year and still have many actions delayed.
   I can answer quickly if you reopen the survey in CCADB.

2. Email is OK.

3. see 1.

4. We are hiring and we expect to have a project manager soon.


Very sorry for the delay but I have to deal with the current ressources I have.

Franck.

Comment 2

[Wayne Thayer]

Franck: the survey has been re-opened so that you may enter your responses.

Your other responses are concerning because they imply that Certinomis would not be able to respond quickly to an incident.

Comment 3

[Franck Leroy]

We have suffered of a temporary overload on December/January.
We catch up on February and the problem should be solve in March.
However it is a matter of priority, and if an incident occurs we will obviously manage it with the highest priority.