144132 - AOL-Webmail can't be accessed

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Jens Krause]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.0rc2)
Gecko/20020510
BuildID:    2002051006

If I access the AOL-Webmail-Page
(http://email.aol.de/main.dci?langid=131078)
and try to login, I get the error:
"aolmail.aol.com has sent an incorrect or unexpected message.
 Error Code: -12263"
Microsoft Internet Explorer 6.0 works fine here.
(Netscape 6.2.2 doesn't work, too.)

Reproducible: Always
Steps to Reproduce:
1. Go to the mentioned Page
2. Try to login
3.

Actual Results:  Error-message:
"aolmail.aol.com has sent an incorrect or unexpected message.
 Error Code: -12263"

Expected Results:  Login and access my emails.

Comment 1

[Matthias Versen [:Matti]]

Can you try a new profile ?
run "Mozila -profilemanager" and create an additional test profile.

Comment 2

[Jens Krause]

I've created a test profile and tried it again;
but the same error message occurs.

Comment 3

[Sam J. Fleet]

I'm using build #2002053012, win2000 and it work fine for me.  Althrough I can't
read German language but I was able to log in and log out without a problem.

FletchSOD

Comment 4

[Jens Krause]

No working! I'm using build #2002053012 (Mozilla 1.0),
too with a German Win2000 and I get the same error
as described in my mails before:
"aolmail.aol.com has sent an incorrect or unexpected
 message. Error Code: - 12263"
Internet Explorer works fine.

But I'm trying to login in the German site of AOL
(www.aol.de). At www.aol.com I receive "invalid password".
(But that's an expected answer.)
There seems to be a different behaviour between aol.de and
aol.com.

Jens

Comment 5

[Sam J. Fleet]

That gonna be tough!  

FletchSOD

Comment 6

[Sam J. Fleet]

Finally, I can help to narrow down the problem with AOL WebMail!  When I log in
to AOL, read emails and delete emails, etc.  I get the error message, "We're
sorry, an unknown error occurred: "err_kCommandBadId". (Reference #400)" when I
try to delete the email that I haven't opened.  

My understanding is that Jens's inability log in to AOL WebMail are similiar to
the popup error message I had received.  My conclusion here is that the problem
lie with AOL, not with Mozilla.  AOL WebMail could not interpret our responses
to the WebMail interface or the AOL programming had hit a snag somewhere inside
AOL WebMail.  Because of the fact the popup error message came directly from
AOL, not from Mozilla.

Do you agree with that?  Since the problem is the AOL programming, so I don't
believe it is a Mozilla Bug.  Why not safely closed the bug report?  Send a bug
report to AOL instead.

Thanks,
 FletchSOD

Comment 7

[Jens Krause]

Hello!

I don't agree with your conclusion!
I don't think, that the problem lies with AOL, because I
can access the German Mailsite of AOL with MS Internet
Explorer!

Only Mozilla and Netscape will fail!

Jens

Comment 8

[Benjamin Smedberg]

Jens Krause: is this still a problem for you using mozilla 1.1?  If not, please
resolve this bug WORKSFORME.

Comment 9

[Matthias Versen [:Matti]]

-> wfm