1453192 - AAQ Code Changes for Firefox for Enterprise

Status: RESOLVED FIXED

(support.mozilla.org :: Questions, task, P1)

Description

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

+++ This bug was initially created as a clone of Bug #1399339 +++

Firefox Enterprise needs code changes for the SUMO Questions App, aka "AAQ". There will be AAQ topics for Firefox Enterprise and AAQ for Zerda will have to support en-us and possibly other languages to be determined.

Comment 1

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

I know Ben Sternthal's team (probably Giorgos L.?)  will need the following, therefore needinfo'ing Romain Testard and Mike Kaply to confirm:

 1. Real Product name for SUMO (not code name) <-- Use "Firefox Enterprise" correct Mike K and Romain T?

 2. Order that product will appear on https://support.mozilla.org/en-US/questions/new (maybe after Firefox Fire TV, correct Mike K and Romain T?)

 3. At least one category for the second AAQ page. For example Focus has (https://support.mozilla.org/en-US/questions/new/focus)<-- To be provided by Mike K or Romain T in consultation with SUMO content editor Joni Savage
 
 4. Icon <-- Use the Firefox desktop icon, correct Mike K and Romain T?

Comment 2

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

oh and one more for Romain and Mike: Is it ok for the Firefox Enterprise SUMO forum to be just in English? if not's ok, please let us know any other languages (i think English-only would be sensible for 60)

Comment 3

[Romain Testard [:RT]]

(In reply to Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland from comment #1)
> I know Ben Sternthal's team (probably Giorgos L.?)  will need the following,
> therefore needinfo'ing Romain Testard and Mike Kaply to confirm:
> 
>  1. Real Product name for SUMO (not code name) <-- Use "Firefox Enterprise"
> correct Mike K and Romain T?
Ryan was referring to "Firefox Quantum for Enterprise" although that may be a little long.
Since Ryan is out I'm NIing Porfirio to confirm - should we be using "Firefox for Enterprise"?
> 
>  2. Order that product will appear on
> https://support.mozilla.org/en-US/questions/new (maybe after Firefox Fire
> TV, correct Mike K and Romain T?)
> 
We discussed that we did not need to appear on that page since all we need is a link to point users to. We don't expect enterprise users to end-up on https://support.mozilla.org/en-US/questions/new )
>  3. At least one category for the second AAQ page. For example Focus has
> (https://support.mozilla.org/en-US/questions/new/focus)<-- To be provided by
> Mike K or Romain T in consultation with SUMO content editor Joni Savage
I'd suggest "Deployment of Firefox in an enterprise environment" and "Customization of Firefox in an enterprise environment"
>  
>  4. Icon <-- Use the Firefox desktop icon, correct Mike K and Romain T?
Yes, we may want to change that but for now that's all we have.

>oh and one more for Romain and Mike: Is it ok for the Firefox Enterprise SUMO forum to be just in English? if not's ok, please >let us know any other languages (i think English-only would be sensible for 60)
Sounds good. 40% of enterprise users are en-US followed by 13% de and 13% fr. Only English is fine.

Comment 4

[Giorgos Logiotatidis [:giorgos]]

(In reply to Romain Testard [:RT] from comment #3)
> (In reply to Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen,
> > 
> >  2. Order that product will appear on
> > https://support.mozilla.org/en-US/questions/new (maybe after Firefox Fire
> > TV, correct Mike K and Romain T?)
> > 
> We discussed that we did not need to appear on that page since all we need
> is a link to point users to. We don't expect enterprise users to end-up on
> https://support.mozilla.org/en-US/questions/new )


I will have to double check but I believe that if we add the product to the AAQ, it will get listed in this page. This is a problem Romain? If not in what order should we list the new entry?

Comment 5

[planderos]

(In reply to Romain Testard [:RT] from comment #3)
> (In reply to Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen,
> :adobo, :sinigang, :roland from comment #1)
> > I know Ben Sternthal's team (probably Giorgos L.?)  will need the following,
> > therefore needinfo'ing Romain Testard and Mike Kaply to confirm:
> > 
> >  1. Real Product name for SUMO (not code name) <-- Use "Firefox Enterprise"
> > correct Mike K and Romain T?
> Ryan was referring to "Firefox Quantum for Enterprise" although that may be
> a little long.
> Since Ryan is out I'm NIing Porfirio to confirm - should we be using
> "Firefox for Enterprise"?
> > 

"Firefox for Enterprise" should be fine, and we can refer to it as Firefox Quantum and Firefox Quantum ESR in the body of the articles as needed.

> >  
> >  4. Icon <-- Use the Firefox desktop icon, correct Mike K and Romain T?
> Yes, we may want to change that but for now that's all we have.

Yes, the logo should just be the Firefox Quantum desktop logo.

> 
> >oh and one more for Romain and Mike: Is it ok for the Firefox Enterprise SUMO forum to be just in English? if not's ok, please >let us know any other languages (i think English-only would be sensible for 60)
> Sounds good. 40% of enterprise users are en-US followed by 13% de and 13%
> fr. Only English is fine.

If possible, also refer to forum title as "Firefox for Enterprise", as this could be a discussion of several products in the future (tools, mobile, etc.).

Thank You!

Comment 6

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

OL, i have changed the name to "Firefox for Enterprise" in the project plan and on all the bugs:
https://docs.google.com/document/d/1UIp67Ew6-RrhPWdCcI0ouZO0IZwDBXltMzV65VytwXs/edit?ts=5ace3332#

If we change the name to something other than "Firefox for Enterprise" , please needinfo me in this bug, cheers all! ...Roland

Comment 7

[Romain Testard [:RT]]

(In reply to Giorgos Logiotatidis [:giorgos] from comment #4)
> (In reply to Romain Testard [:RT] from comment #3)
> > (In reply to Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen,
> > > 
> > >  2. Order that product will appear on
> > > https://support.mozilla.org/en-US/questions/new (maybe after Firefox Fire
> > > TV, correct Mike K and Romain T?)
> > > 
> > We discussed that we did not need to appear on that page since all we need
> > is a link to point users to. We don't expect enterprise users to end-up on
> > https://support.mozilla.org/en-US/questions/new )
> 
> 
> I will have to double check but I believe that if we add the product to the
> AAQ, it will get listed in this page. This is a problem Romain? If not in
> what order should we list the new entry?

I don't see a problem, the expectation is just that very few users would use the link.
You can probably place it where it's least visible for users - at the bottom just before "Other Mozilla products"?

Comment 8

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

here is the url for the product page: https://support.mozilla.org/en-US/products/firefox-enterprise

Comment 9

[Giorgos Logiotatidis [:giorgos]]

AAQ changes are now in prod.

https://support.mozilla.org/en-US/questions/new/firefox-enterprise