Closed Bug 145844 Opened 22 years ago Closed 22 years ago

Cannot complete installation under Windows XP

Categories

(SeaMonkey :: Installer, defect)

Product:
SeaMonkey
Component:
Installer
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
VERIFIED DUPLICATE of bug 167515

People

(Reporter: Paul, Assigned: dveditz)

References

Details

Attachments

(2 files)

Install Wizard log
11.99 KB, text/plain
Details
RC3 Install Wizard Log
1.79 KB, text/plain
Details 
From Bugzilla Helper:
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Q312461)
BuildID:    20020520

Downloaded RC2 and attempted to install.  The install log shows that it stops 
at this point:

    XPInstall Start
        Mozilla XPCOM



Reproducible: Always
Steps to Reproduce:
1.Download RC2
2.Double click the installer
3.Click next next next all the way through until it begins to install

Actual Results:  Began to install and then simply quit.  Task manager showed 
the installer during the installation and then it just "disappeared" from the 
task list.

Expected Results:  Installed correctly.

Start Log: 5/20/2002 - 9:36:49 PM
    System Info:
        OS Type: NT51
        Major Version: 5
        Minor Version: 1
        Build Number: 2600
        Extra String: 
        Total Physical Memory: 523760KB
        Total Available Physical Memory: 243344KB

    Product Info:
        Install mode: Normal
        Company name: mozilla.org
        Product name (external): Mozilla
        Product name (internal): Mozilla
        Uninstall Filename: MozillaUninstall.exe
        UserAgent: 1.0 (en)
        Alternate search path: 

    Components corrupted (startup):
        none

    Destination Path:
        Main: t:\Program Files\mozilla.org\Mozilla
        SubPath: 

    Setup Type: C&omplete

    Components selected:
        Mozilla XPCOM
        Navigator
        Mail & Newsgroups
        Personal Security Manager
        mozilla.org Uninstaller
        Chatzilla
        Debugger
        US English profile defaults
        English (US) language pack
        US region pack
        Inspector
        Quality Feedback Agent

    Components to download:
        Mozilla XPCOM found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Navigator found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Mail & Newsgroups found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        Personal Security Manager found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        mozilla.org Uninstaller found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        Chatzilla found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Debugger found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        US English profile defaults found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        English (US) language pack found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        US region pack found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Inspector found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Quality Feedback Agent found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        **
        ** All components have been found locally.  No components will be 
downloaded.
        **

    Disk Space Info:
             Path: t:\
         Required: 30566KB
        Available: 17531920KB
             Path: C:\
         Required: 12235KB
        Available: 1513228KB

    Download protocol: FTP

    Download status: ok
        Mozilla XPCOM: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Navigator: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Mail & Newsgroups: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Personal Security Manager: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        mozilla.org Uninstaller: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Chatzilla: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Debugger: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        US English profile defaults: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        English (US) language pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        US region pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Inspector: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Quality Feedback Agent: NetRetries:0, CRCRetries:0, NetTimeOuts:0

    Turbo Mode: false

    Uncompressing Xpcom Succeeded: 0

    XPInstall Start
        Mozilla XPCOM
Have you had Mozilla installed before?
If yes: Did you uninstall the older version before installing a new?
Was there an error message associated with the install stopping?

Please attach (as an /attachment/, NOT the way you included install_status.log)
the install_wizard<n>.log from the install.
Attached file Install Wizard log — 
As requested my install wizard log.
unable to reproduce. Please try with a newer build. Also uninstall any old build
before installing the new build.
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago
Resolution: --- → WORKSFORME
It's kind of hard to UNinstall something that never installs!
Sorry you were unable to duplicate the error, but the error exists 
nonetheless.  If Mozilla is to take off you cannot simply dismiss an error 
because ONE person cannot duplicate it.

I will scour my registry for Mozilla references and remove every trace of it 
from my system and attempt once again to re-install it.  Hopefully it will 
work after that.
Attached file RC3 Install Wizard Log — 

    
    

    
  
Just attempted to install RC3 with the same results - see attached Install 
Wizard Log.


Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---

    
    

    
  
Does 1.0 work for you?

    
    

    
  
No - 1.0 does not work either.  It dies at the exact same point.

    
    

    
  
describe "dies". Does the installer stops/crash/hangs?

What are your network connection? Firewall?

Please try the following:
remove old mozilla completely (files in mozilla.org directory)
remove any temp files in your TEMP directory
try to install mozilla

report back to this bug...:

    
    

    
  
If you follow this bug thread you will see what it does.  Essentially the 
installer creates all of the directories and then simply stops the 
installation.  The error has occured in the same place with each release - 
RC1, RC2, RC3 and 1.0.  I have never been able to install Mozilla.  I have 
always removed it & cleaned my registry before attempting a new install.





    
    

    
  
>If you follow this bug thread you will see what it does.  Essentially the 
>installer creates all of the directories and then simply stops the 
>installation. 

stops? Is the progress dialog shown? Does the installer exists? Do you have to
kill it? please provide more info...

Could you attach the screen shot of the installer when it stops or does it
disappaer?

What directories are created?

    
    

    
  
The install window only pops up for a moment so it would be nearly impossible 
to take a screen shot.  It dies at "installing XPCOM" and it only creates the 
following directory before quitting:

Program Files\mozilla.org\Mozilla\Plugins
Program Files\mozilla.org\Mozilla\uninstall
Program Files\mozilla.org\Mozilla\install_status.log
Program Files\mozilla.org\Mozilla\install_wizard.log

Here's the install_status.log:

Start Log: 6/6/2002 - 11:13:50 AM
    System Info:
        OS Type: NT51
        Major Version: 5
        Minor Version: 1
        Build Number: 2600
        Extra String: 
        Total Physical Memory: 523760KB
        Total Available Physical Memory: 243920KB

    Product Info:
        Install mode: Normal
        Company name: mozilla.org
        Product name (external): Mozilla
        Product name (internal): Mozilla
        Uninstall Filename: MozillaUninstall.exe
        UserAgent: 1.0 (en)
        Alternate search path: 

    Components corrupted (startup):
        none

    Destination Path:
        Main: t:\Program Files\mozilla.org\Mozilla
        SubPath: 

    Setup Type: C&omplete

    Components selected:
        Mozilla XPCOM
        Navigator
        Mail & Newsgroups
        Personal Security Manager
        mozilla.org Uninstaller
        Chatzilla
        Debugger
        US English profile defaults
        English (US) language pack
        US region pack
        Inspector
        Quality Feedback Agent

    Components to download:
        Mozilla XPCOM found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Navigator found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Mail & Newsgroups found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        Personal Security Manager found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        mozilla.org Uninstaller found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        Chatzilla found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Debugger found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        US English profile defaults found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        English (US) language pack found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        US region pack found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Inspector found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\
        Quality Feedback Agent found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1
\Temp\ns_temp\
        **
        ** All components have been found locally.  No components will be 
downloaded.
        **

    Disk Space Info:
             Path: t:\
         Required: 28198KB
        Available: 16717836KB
             Path: C:\
         Required: 12586KB
        Available: 1157754KB

    Download protocol: HTTP

    Download status: ok
        Mozilla XPCOM: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Navigator: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Mail & Newsgroups: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Personal Security Manager: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        mozilla.org Uninstaller: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Chatzilla: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Debugger: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        US English profile defaults: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        English (US) language pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        US region pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Inspector: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Quality Feedback Agent: NetRetries:0, CRCRetries:0, NetTimeOuts:0

    Turbo Mode: false

    Uncompressing Xpcom Succeeded: 0

    XPInstall Start
        Mozilla XPCOM

    
    

    
  
Have you cleaned up the temporary directory listed in the install_status.log
you've attached? I assume you're using the full install version rather than the
small stub since it's trying to use local files, right?

    
    

    
  
Resolving as we have not had reply from reporter in a month.
Reporter, if you are still experiencing this issue with a current build please
reopen bug and comment with details.
Severity: blocker → critical
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago → 22 years ago
Resolution: --- → WORKSFORME

    
    

    
  
Attempted to install 1.1 Alpha with exactly the same results.


Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---

    
    

    
  
Probably best to leave a reply to the queries in comment 14, then.

    
    

    
  
*** Bug 169079 has been marked as a duplicate of this bug. ***

    
    

    
  
I have successfully installed Mozilla 1.1 on two Win XP systems.  One with SP1
and one without.

The trick is to put the installer in "Win98/ME compatibility mode".  Worked like
a charm and I still have my prefs.

-Chip C.

    
    

    
  
marking duplicate of bug 167515- that has more information in it regarding
1. compatibility mode 
2. zlib.dll

*** This bug has been marked as a duplicate of 167515 ***
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago → 22 years ago
Resolution: --- → DUPLICATE

    
    

    
  
Reopening... Original reporter never said he was using SP1 so it could be a
completely different issue. Although if he had an early SP1 beta maybe that's
the problem.

Paul, if you haven't given up on us, does the problem go away if you set the
executable to Win95 or Win98 compatibility mode? Are you using SP1?
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---

    
    

    
  
I have verified this bug..... if I install on a fresh copy of Windows XP, all
installers run fine; then I can apply SP1 and everything works; however, if I
install Windows XP, followed by SP1, then Mozilla, I can't get Mozilla to
install.  Crashes in same place first poster indicated.  Haven't tried
compatibility mode, but that's kind of a lame solution......

    
    

    
  
Verified that compatibility mode worked.... currently running Windows XP SP1,
and installer would crash.  Set compatibility to 98 and it ran fine.  Program
works great in native mode once it is installed.

    
    

    
  
Crashes for me after installing SERVICE PACK 1 on Windows XP Professional Engl.
edition. I tried recent 09-28 full install and net install, both crashes into
microsoft report tool.

    
    

    
  

*** This bug has been marked as a duplicate of 167515 ***
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago → 22 years ago
Resolution: --- → DUPLICATE

    
    

    
  
v dupe
Status: RESOLVED → VERIFIED
Product: Browser → Seamonkey

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