1464762 - After login, the prompt text to install mobile version is easily misunderstood

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[yxu]

Attachment: prompt text

A "success" page appears when the user completes login authentication in firefox.(see attachment)

The prompt text is 'Still adding devices? Sign in to Firefox on another device to complete set-up'. According to the user feedback collected, it is easily misunderstood that if I want to complete the synchronization settings, I must download the mobile version of Firefox. In fact, we recommend that users download the mobile version in order to save the bookmark backup.

I think we can highlight this purpose in the tip text. For example, change it to: Take Firefox with You. Get your bookmarks, history, passwords and other settings on all your devices.(reference firstrun page)

Comment 1

[Mark Hammond [:markh] [:mhammond]]

FWIW, I was also quite confused when I first saw this page start appearing and felt it could easily confuse users.

Comment 2

[Alex Davis [:adavis]]

I agree that the copy is not ideal. Feeley was trying to display something that works in a wide range of context and flows where that message gets displayed. (on mobile and desktop)

Feature doc:
https://docs.google.com/document/d/1I2lspQj1x7AMIahM7PgcphnMSfLX-pJC_teru4HYaBs/edit#heading=h.qrbb2drvq5dg

Feeley made it a question so that it would be passive and make it clear users had an option. I think we should keep that.

IMO, the confusing part is "to complete set-up" which is in regards to signing-in when adding another device and not the current sign-in flow that users are in. 

I think that this will be a small copy change. Here are a couple of proposals:

1) When buttons are displayed, we should prob change it from 'Still adding devices? Sign in to Firefox on another device to complete set-up' to something like 'Still adding devices? Download here. Don't forget to sign in after install.'

2) When the SMS form is displayed, change it to:
'Still adding devices? Send Firefox directly to your smartphone for a quick install and login.'

Comment 3

[Alex Davis [:adavis]]

This will get addressed in a more recent bug that has more activity.

Comment 4

[Alice Wyman]

Attachment: Fx71AcountMenu-signout-signin-MobilePhonePrompt.png

This bug doesn't appear to be a duplicate since bug 1548331 is specifically Firefox for Android.

This bug also affects Firefox desktop users and is especially problematic for users who don't even have a smartphone. Examples:
https://support.mozilla.org/en-US/questions/1265002
https://support.mozilla.org/en-US/questions/1208092
Related discussion:
https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer/discuss/8232 Mobile phone number prompt can be ignored
Related github issue:
https://github.com/mozilla/fxa-content-server/issues/5610 Kill the Maybe Later link until we have a decent destination

Comment 5

[Alice Wyman]

Looks like this is being addressed in a newer bug. See bug 1602000 comment 2 Wil Clouser [:clouserw] 2019-12-13 11:46 EST
Thanks for bringing this to our attention. We've fixed it in https://github.com/mozilla/fxa/issues/3597 which will go live in mid-January.

Comment 6

[Wil Clouser [:clouserw]]

Thanks for filing this. This was addressed and we continue to iterate on the text and the flows since then too (now experimenting with app store badges and QR codes...)