1464979 - Firefox 60, 60.0.1 "Not responding" and no website could be reached when I use pkcs11

Status: RESOLVED DUPLICATE of bug 1461731

(NSS :: Libraries, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:60.0) Gecko/20100101 Firefox/60.0
Build ID: 20180516032417

Steps to reproduce:

My environment is Mac 10.13.4, with Aladin/gemalto Safe Net Authenticator Client (last) 10.1.x (PKCS11) and Mozilla Firefox 60 or 60 ESR.

PKCS11 module eToken loaded successfully in Firefox with /usr/local/lib/libeTPkcs11.dylib

I also recreate my firefox profile from scartch and I have the same issue (when I use PKCS11).





Actual results:

All websites with PKCS11 token auth works fine. 

After a wile, and some website navigation my firefox browser "Not responding" and before not responding any website couldn't be reached because I have no networking access in firefox (within OS networks could be reached without any problems).

If I'll remove PKCS11 module of eToken from firefox "Security devices" and restart firefox, everithing works perfect in any conditions.




Expected results:

I'll expect to work fine after PKCS11 module loaded.

Older version of firefox prior to 60 work fine.
and
On my Ubuntu 18.04 linux box using the same setup, everything work fine.

Comment 1

[BPER_ILEX]

Hello,

Have a look to the folowing ticket which I think is similar to yours.

https://bugzilla.mozilla.org/show_bug.cgi?id=1461731

Comment 2

[[e-mail]]

Seems to be the same behavior and the same area.

Comment 3

[Abe - QA (:Abe_LV)]

I tested this on OSX 10.13.4 with esr 60.0.1 and an existing PCKS#11 module. But could not manage to reproduce the issue. Websites look responsive to me.

IS there a specific website that can reliably reproduce the issue? Could you please try to capture a profile when the issue arises? Information is available here - https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem

Thanks

Test Env't: 
----------
Version  60.0.1
Build ID  20180516032417
Update Channel  esr
User Agent  Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:60.0) Gecko/20100101 Firefox/60.0
OS  Darwin 17.5.0

Comment 4

[[e-mail]]

I reproduced again also with Nigthly build - 62.0a1 (2018-06-01) (64-bit)

Steps to reproduce: 
1. Open some few sites ...
2. Open Linkedin -> Sign in -> https://www.linkedin.com/feed/

Everything runs and no website could be accessed in other new tabs etc.
Firefox Nightly could be closed only with "Force quit" or kill 

Please see attached stacks and profile analyzing.

Comment 5

[[e-mail]]

Attachment: Mac issue

Comment 6

[[e-mail]]

Attachment: Firefox 2018-06-02 10.46 profile.sps.json.zip

Comment 7

[[e-mail]]

Attachment: Firefox 2018-06-02 11.45 profile.sps.json.gz

Comment 8

[[e-mail]]

Attachment: Firefox 2018-06-02 12.16 profile.sps.json.gz - Firefox Nightly with a brand new profile

Comment 9

[Franziskus Kiefer [:franziskus]]

Thanks for reporting.
Can you try with a new Nightly? Bug 1461731 has been fixed in Nightly for a couple days now and should resolve this issue as well.

Comment 10

[[e-mail]]

With Firefox Nightly 62.0a1 (2018-06-04) (64-bit) works well.
Please see attached Performance capture.

Comment 11

[[e-mail]]

Attachment: Firefox 2018-06-05 12.50 profile.sps.json.gz

Comment 12

[Franziskus Kiefer [:franziskus]]

Thanks for confirming. Closing this as duplicate of bug 1461731 then. The fix should roll out on all Firefox channels soon.