Closed Bug 146518 Opened 18 years ago Closed 17 years ago
Biff causes "failed to connect to server" message when no connection is available
A recent re-incarnation of a bug that I can't recall. Steps to reproduce: 1. Close internet connection. 2. Activate biff ("check for new mail every x minutes") if it wasn't already activated. 3. Close Mozilla and restart it. Alternatively, wait until "x" minutes timeout. Expected results: biff doesn't trigger pop-up alert. Actual results: biff triggers a "failed to connect to server ..." pop-up. Seeing it on 2002052208, Win2K.
Reporter can you clarify some things please? What do you mean by close internet connection? As in you are not connected to internet/isp provider when you are doing these steps? But you see pop up alert in the bottom right hand corner popping up? What is the user agent string for the build you are using? (do about mozilla to get agent string). I'm trying to figure out if you are on the branch or trunk build. is this for imap or pop accnt? This is what I did using trunk build: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.0.0+)Gecko/20020521 1.I set for both imap & pop acnts: biff settings for 1 min. 2.quit 3.Pulled out my network connection to the computer. 4.Started mozilla 5.Did not go offline (which is what you are supposed to do if not connected to the network) 6.Clicked messenger. 7. waited after min or so: I get this alert mesg: Failed to connect to server <servername> Which is expected because you browser is 'online' trying to connect to mail server but your computer doesn't have network connection. So we are telling you it failed to connect. So it's not a error. You're not talking about animated pop up alert that appears above sytem tray when new messages arrive correct?
It is about the "Failed to connect to server <servername>" alert you also saw after the steps you described. And, finally I found the old bug I was talking about. It's bug 123440 and 4xp btw. That bug is identical to this one, that is why I added the "regression" keyword before.
Reporter, That mesg is supposed to appear if you aren't connected to network but you try to start mail while still in online mode. I tried both checked/uncheckd pref (check for new mail every x minutes) and in both cases the alert (Failed to connect to server <servername>) came up the same number of times, once. Are you saying that this 'Failed to connect' message appears every x minutes based on your biff setting? I don't see this. Are you using trunk or branch?
It's my fault that I didn't make things clear in the initial report. I use pop. A better procedure to reproduce what I'm seeing: 1. Have the biff to check for new messages every x minutes. 2. Activate internet connection (alternatively, do that after starting Mail). 3. Start Mail, wait for messages to download (you're in online mode). 4. Close internet connection, in order to read your messages. That is the standard behaviour if you have to read a lot of messages every day and you 're paying per connection time. Expected behaviour: no "fail to connect to server..." alerts. Actual behaviour: the above alert appears every x minutes. As you see, I'm not using off-line mode. I tried a new profile (with same biff settings), and got the same annoying result. I download trunk builds every day and this behaviour started somewhere in the last week. Currently using 2002052508 trunk (from ftp.mozilla.org/pub/mozilla/nightly/latest/, as usual). After reverting to 2002051308, I am seeing expected behaviour. Please use a build prior to May 21 (approximately) and you 'll notice the difference.
Ok confirmed reporter's bug based on comment 4. I was able to reproduce using 2002052408 commercial trunk on nt 4.0 Using a pop mail account: After disconnecting to network (but still in online mode), if I wait minute or two I would see this error mesg: Could not connect to server <servername> the connection was refused or sometimes: Conncetion to server <servername> timed out Course the same thing happens to imap mail account also. Sheela do you know of any pop bugs for this? Scott, I still question if this is a error? I think because we have the pref (check for new mesgs every x minutes) for pop or imap that we should generate this error. If you're not connected to network then the user should have browser/messenger in offline mode. When you set that pref, we assume you ARE CONNECTED to network. So it checks ever x minutes and when it can't connect to the mail server, we generate the error. I have also confirmed using (20020517 commercial trunk) and (20020524 commercial trunk) for Mac os 10.1.4, that the error mesg did not appear in 5-17 builds but does in 5-24 builds. Not sure what changed?
gchan, I think this is a valid bug. I ran a query on the open bugs on pop and was not able to find anything. Also this is more a biff problem even though this has been reported on a pop account. Biff should not be throwing any alerts and this can really get very annoying. This bug is very much like bug 123440 which probably is a recent regression. I checked this on today's branch build on win98 and did not see this behavior. So this could be on the trunk only.
Actually, I did find something with not much information at all in the bug. I will dup that bug for this since this has more info. The bug number is 118672
*** Bug 118672 has been marked as a duplicate of this bug. ***
over to biff component.
Component: Mail Back End → Mail Notification
QA Contact: gchan → stephend
Bug 118672 is not windoze-only.
Bug 118672 is not a dupe. OS/2 trunk builds are not broken.
Finally I think I must dup this one against bug 123440. It seems that the difference between the two bugs is on the kind of annoyance. I am annoyed of the alert because most of the time I read or compose mail while I'm not connected on my dial-up isp. In bug 123440, the reporter is annoyed because the autodownload feature doesn't work after the first connection failure (because he doesn't dismiss the alert). Sheela, gchan what do you think about it? I am asking because I am willing to make this bug fixed. I haven't tried to code for Mozilla before but I think this is a good chance. Not sure if I 'll succeed (probably not), but I want give it a shot. It's the greatest annoyance for me, at the moment, making emailing a misery for my home dialup connection. Autodownload is off by default, that is why I think most users don't notice this bug. Of course, there isn't even the slightest chance for a lan/high bandwidth user to get into this. Otoh, there is a workaround (uncheck autodownload) but I find it unacceptable.
I'd like to second the call for this bug to be fixed. It worked fine in Moz 1.0 which I was using until yesterday when I upgraded to Moz 1.1beta. Having auto-download in the background is the most useful way to run a mail client, in my opinion. To have this regularly report spurious errors for dial-up users is completely unacceptable. Good luck Dimitrios.
OS: Windows 2000 → All
Hardware: PC → All
I don't know why Dimitrios didn't duplicate this when he posted comment 12, but I'm dup'ing it now. email@example.com, you may wish to move your vote. *** This bug has been marked as a duplicate of 123440 ***
Status: NEW → RESOLVED
Closed: 17 years ago
Resolution: --- → DUPLICATE
Status: RESOLVED → VERIFIED
Component: MailNews: Notification → MailNews: Message Display
QA Contact: stephend → search
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