1467353 - "Share this article" is not generated on every how-to and troubleshooting article

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Chris Ilias [:cilias]]

The following articles do not have a "Share this article" snippet at the end.

https://support.mozilla.org/en-US/kb/firefox-page-info-window
https://support.mozilla.org/en-US/kb/customize-firefox-homepage
https://support.mozilla.org/en-US/kb/new-thunderbird-52

I noticed these when syam submitted edits to the articles, adding shortlinks

https://support.mozilla.org/en-US/kb/firefox-page-info-window/revision/162029
https://support.mozilla.org/en-US/kb/customize-firefox-homepage/revision/162013
https://support.mozilla.org/en-US/kb/new-thunderbird-52/revision/162012

Those are the only ones syam edited, so there may be more articles.

Comment 1

[Alice Wyman]

(In reply to Chris Ilias [:cilias] from comment #0)
> The following articles do not have a "Share this article" snippet at the end.
> 
> https://support.mozilla.org/en-US/kb/firefox-page-info-window
> https://support.mozilla.org/en-US/kb/customize-firefox-homepage
> https://support.mozilla.org/en-US/kb/new-thunderbird-52
> 

Some other how-to or troubleshooting articles without a Share link (there may be more):

https://support.mozilla.org/en-US/kb/bookmarks-firefox 
https://support.mozilla.org/en-US/kb/hide-or-display-content-new-tab 
https://support.mozilla.org/en-US/kb/i-cant-play-audio-remote-desktop-connection 
https://support.mozilla.org/en-US/kb/tracking-protection-focus-ios 
https://support.mozilla.org/en-US/kb/extension-changed-my-home-page
https://support.mozilla.org/en-US/kb/permission-request-messages-firefox-extensions
https://support.mozilla.org/en-US/kb/tips-assessing-safety-extension
https://support.mozilla.org/en-US/kb/repackaging-windows-installer
https://support.mozilla.org/en-US/kb/choosing-firefox-update-channel
https://support.mozilla.org/en-US/kb/customizing-firefox-using-policiesjson
https://support.mozilla.org/en-US/kb/customizing-firefox-using-autoconfig
https://support.mozilla.org/en-US/kb/deploying-firefox-customizations-macos
https://support.mozilla.org/en-US/kb/access-hidden-tabs-firefox
https://support.mozilla.org/en-US/kb/information-eu-eea-and-swiss-users
https://support.mozilla.org/en-US/kb/firefox-nightly-error-collection
https://support.mozilla.org/en-US/kb/download-photos-and-files-firefox-ios
https://support.mozilla.org/en-US/kb/block-cookies-firefox-klar-android

Many of these are new articles.

Comment 2

[Alice Wyman]

(X-ref) https://github.com/mozilla/sumo/issues/1065 Restore bitly functionality to create shortlinks within the KB

Comment 3

[Alice Wyman]

(from comment #2)

(X-ref) https://github.com/mozilla/sumo/issues/1065 Restore bitly functionality to create shortlinks within the KB

All of the articles listed above by me and Chris now have a generated "Share this article" link. Articles that were edited to add a shortlink had two links (I edited those articles to remove the extra link).

Can we close this bug?

Comment 4

[Alice Wyman]

Related issue: https://github.com/mozilla/sumo/issues/1082 [SUMO] Rework locale-specific shortened link
(https://github.com/mozilla/kitsune/pull/5200 approved/ merged Aug 15, 2022)

I'll remove the NeedInfo and close this bug as fixed.

Comment 5

[Kelimutu [:kiki]]

Thanks, Alice. I just announced this in our contributor forum: https://support.mozilla.org/forums/contributors/715921?last=84082