1469811 - Firefox 60 hangs on startup due to failure to restore previous session

Status: RESOLVED WORKSFORME

(Firefox :: Session Restore, defect)

Description

[Dennis Pearson]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Build ID: 20180427210249

Steps to reproduce:

Firefox version 59 had been running fine. After notification of new version (60) accepted update which seemed to be OK. After shutdown and restart of windows (next day), starting Firefox resulted in it freezing. (Option is set to load home page on startup) 


Actual results:

Firefox freezes. After closing and trying again receive an error indicating Firefox was unable to restore previous session. Selecting option not to restore previous session allowed firefox to come up and work normally. The problem recurs next time system restarted. Tried disabling all Add-ons using safe mode but problem still recurred. Tried uninstalling and reinstalling Firefox but problem still recurred. Tried uninstalling Firefox and reinstalling version 59 (59.0.3), all working OK.


Expected results:

Firefox should start normally and should load the home page. If it cannot restore a previous session it should notify user and allow new session, i.e. not freeze.

Comment 1

[Dale Harvey (:daleharvey)]

Apologies, shouldnt happen but sounds like with a reinstall you dont have any more information to reproduce and there isnt enough here to be actionable

Closing WFM but if you have any information that you think could help us reproduce this feel free to reopen