Point to merchant site for any vague errors

VERIFIED FIXED in Firefox 64

Status

()

enhancement
P1
normal
VERIFIED FIXED
10 months ago
6 months ago

People

(Reporter: epang, Assigned: sfoster)

Tracking

Trunk
Firefox 64
Points:
---

Firefox Tracking Flags

(firefox64 verified)

Details

(Whiteboard: [webpayments])

Attachments

(2 attachments)

(Reporter)

Description

10 months ago
Work with Brian on content for this

Updated

10 months ago
Priority: P1 → P2
Flags: qe-verify-
Flags: qe-verify-
A new bullet point was added to the failure page in the spec to address this.
Whiteboard: [webpayments] [ux] → [webpayments]
(Assignee)

Updated

7 months ago
Assignee: nobody → sfoster
Status: NEW → ASSIGNED
Priority: P2 → P1
Comment on attachment 9010430 [details]
Bug 1470183 - Add 3rd suggestion to failure page directing users to merchant for more info. r?MattN

Matthew N. [:MattN] (PM me if requests are blocking you) has approved the revision.
Attachment #9010430 - Flags: review+

Comment 4

7 months ago
Pushed by sfoster@mozilla.com:
https://hg.mozilla.org/integration/autoland/rev/45df249c3895
Add 3rd suggestion to failure page directing users to merchant for more info. r=MattN

Comment 5

7 months ago
bugherder
https://hg.mozilla.org/mozilla-central/rev/45df249c3895
Status: ASSIGNED → RESOLVED
Last Resolved: 7 months ago
Resolution: --- → FIXED
Target Milestone: --- → Firefox 64
Flags: qe-verify+
QA Contact: hani.yacoub

Comment 6

7 months ago
Posted image error.png
Could this bug be verified on this test page "https://bug1447777.bmoattachments.org/attachment.cgi?id=8988961"?

These are the only bullet points displayed in the failure page and none of them is referring to direct users to merchant for more info.

The most likely cause is a hiccup with your credit 
* Make sure the card you’re using hasn’t expired
* Double check the card number and expiration date
* If your credit card information is correct, contact the merchant for more information
Flags: needinfo?(sfoster)
(Assignee)

Comment 7

7 months ago
(In reply to Hani Yacoub from comment #6)
> Created attachment 9012153 [details]
> error.png
> 
> Could this bug be verified on this test page
> "https://bug1447777.bmoattachments.org/attachment.cgi?id=8988961"?

Yes, that would work. I have hosted the same/similar page at https://sfoster.github.io/payments-scratch/completeTimeout.html
Flags: needinfo?(sfoster)
(In reply to Hani Yacoub from comment #6)
> These are the only bullet points displayed in the failure page and none of
> them is referring to direct users to merchant for more info.
> 
> …
> * If your credit card information is correct, contact the merchant for more
> information

^ This is the added message you're looking for. See how it says "…contact the merchant…"

Comment 9

7 months ago
oops my bad, somehow every time I read that point I skipped the last part.

Verified as fixed on Firefox Nightly 64.0a1 on Windows 10 x 64, Windows 7 x32, Mac OS X 10.12 and Ubuntu 16.04 x64.
Status: RESOLVED → VERIFIED
Flags: qe-verify+
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