Closed Bug 1470864 Opened 3 years ago Closed 3 years ago

Crash in supershieldhookcpy32.dll@0x1ed17 (PC Pitstop PC Matic)

Categories

(External Software Affecting Firefox :: Other, defect, P3)

All
Windows
defect

Tracking

(firefox-esr52 wontfix, firefox-esr60 wontfix, firefox60 wontfix, firefox61 wontfix, firefox62 wontfix)

RESOLVED WONTFIX
Tracking Status
firefox-esr52 --- wontfix
firefox-esr60 --- wontfix
firefox60 --- wontfix
firefox61 --- wontfix
firefox62 --- wontfix

People

(Reporter: philipp, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash, Whiteboard: inj+)

Crash Data

This bug was filed from the Socorro interface and is
report bp-f94fd69a-6090-44a5-9702-4e8e40180625.
=============================================================

Top 10 frames of crashing thread:

0 supershieldhookcpy32.dll supershieldhookcpy32.dll@0x1ed17 
1 supershieldhookcpy32.dll supershieldhookcpy32.dll@0x56f2 
2 mozglue.dll patched_LdrLoadDll mozglue/build/WindowsDllBlocklist.cpp:803
3 kernelbase.dll kernelbase.dll@0x2b245 
4 kernel32.dll LoadLibraryW 
5 bcrypt.dll _LoadImage 
6 bcrypt.dll SizeTAdd 
7 bcrypt.dll BCryptOpenAlgorithmProvider 
8 nvwgf2um.dll nvwgf2um.dll@0x12e298 
9 nvwgf2um.dll nvwgf2um.dll@0xcaab5 

=============================================================

these content crashes with involvement of a dll module from the software vendor at www.pcpitstop.com are spking up since yesterday across channels, indicating that they have released some faulty update. can we try to get in contact with them?

the crash signature is triggering many user comments, indicating that it has quite a bad impact on affected users.
curiously all reports seem to contain a nvidia gpu
Blocks: 1435797
Whiteboard: inj+
We should try to see if we can blocklist this.
Priority: -- → P3
putting the modules onto the dll blocklist wasn't successful in a trial run.

according to a mail conversation with the vendor of this software they have identified the problem though and are confident to have a fix pushed out to their users very soon :-)
Closing because no crashes reported for 12 weeks.
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → WONTFIX
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