1478109 - Crash in KiUserExceptionDispatch

Status: RESOLVED WORKSFORME

(Firefox :: General, defect, P3)

Description

[Liz Henry (:lizzard) (relman/hg->git project)]

This bug was filed from the Socorro interface and is
report bp-fdd34c06-7417-45d9-9b05-497030180722.
=============================================================

Very high volume on one install, first seen in the 20180721100146 nightly build.
It seems correlated to SafeWrapper.dll, related to 360 Safeguard, an antivirus program run by Qihu 360 Software. 

Not sure if we should file this under Firefox or "External Software affecting" but let's see if the crash sticks around. 

Top 3 frames of crashing thread:

0 ntdll.dll  ?? ?? ::FNODOBFM::`string' 
1 ntdll.dll KiUserExceptionDispatch 
2 ntdll.dll  ?? ?? ::FNODOBFM::`string' 

=============================================================

Comment 1

[Jared Wein [:jaws] (please needinfo? me)]

I'm not sure what priority to triage this as since we're still awaiting more reports. Liz, I'll flag you to set a priority once you can see if more reports have come in.

Comment 2

[Liz Henry (:lizzard) (relman/hg->git project)]

Only a couple of other reports so far (on 61.0.1)

Comment 3

[Pascal Chevrel:pascalc]

Only one crash in 63, 2 on 60.3.0esr, given the extremely low volume, should we close this bug?

Comment 4

[Liz Henry (:lizzard) (relman/hg->git project)]

I'm fine with closing this. The remaining crash does not seem related to the same antivirus software.