Closed Bug 1478109 Opened 2 years ago Closed 1 year ago

Crash in KiUserExceptionDispatch


(Firefox :: General, defect, P3, critical)

63 Branch
Windows 7



Tracking Status
firefox-esr60 --- wontfix
firefox61 --- wontfix
firefox63 --- wontfix
firefox64 --- wontfix
firefox65 --- wontfix


(Reporter: lizzard, Unassigned)


(Keywords: crash)

Crash Data

This bug was filed from the Socorro interface and is
report bp-fdd34c06-7417-45d9-9b05-497030180722.

Very high volume on one install, first seen in the 20180721100146 nightly build.
It seems correlated to SafeWrapper.dll, related to 360 Safeguard, an antivirus program run by Qihu 360 Software. 

Not sure if we should file this under Firefox or "External Software affecting" but let's see if the crash sticks around. 

Top 3 frames of crashing thread:

0 ntdll.dll  ?? ?? ::FNODOBFM::`string' 
1 ntdll.dll KiUserExceptionDispatch 
2 ntdll.dll  ?? ?? ::FNODOBFM::`string' 

I'm not sure what priority to triage this as since we're still awaiting more reports. Liz, I'll flag you to set a priority once you can see if more reports have come in.
Flags: needinfo?(lhenry)
Only a couple of other reports so far (on 61.0.1)
Flags: needinfo?(lhenry)
Priority: -- → P3
Only one crash in 63, 2 on 60.3.0esr, given the extremely low volume, should we close this bug?
I'm fine with closing this. The remaining crash does not seem related to the same antivirus software.
Closed: 1 year ago
Flags: needinfo?(lhenry)
Resolution: --- → WORKSFORME
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