Closed Bug 1493217 Opened 7 years ago Closed 6 years ago

I request my old email to be updated

Categories

(Cloud Services :: Server: Firefox Accounts, task)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1469785

People

(Reporter: aros, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 Build ID: 20180830143136 Steps to reproduce: Over three months ago I asked Mozilla to change my email administratively since I no longer have access to it. Citing security considerations, for instance, I could be an imposter, I was refused. I presume that three months are enough to prove that I am who I am. Also you have a complete login history for the previous and current emails, so you can see for yourself that I'm using the same networks and I'm indeed the same person. If that's still not enough, I can scan and upload a copy of my country passport, my international passport, my driving license and my birth certificate. That all sounds like a humiliation because out of approximately 40 services/websites that I had to change my email for, Mozilla is the only one which doesn't allow to do that without verifying your old email. The company behind my old email, Lycos Com, is in a shaky financial state and I cannot restore access to my old email, t.artem@mailcity.com. My new email is the one I'm filing this bug report from. If there's any associated encrypted data linked to the old email, I'm totally OK if this information gets destroyed in a process. I have the password my old account and I can use it without any issues, however for simplicity sake I'd like everything to be in order. Please change my email.
Also, I've just updated my profile, https://addons.mozilla.org/en-US/firefox/user/artem-s-tashkinov/ and added this snippet: Biography Mozilla, please change my email. Bug report 1493217.

Bump.

Hi, I don't see an LDAP or mozillians.org account for you. Which system is it that you are trying to change your e-mail address in? Is it bugzilla itself or addons.mozilla.org?

(In reply to Justin Dow [:jabba] from comment #3)

Hi, I don't see an LDAP or mozillians.org account for you. Which system is it that you are trying to change your e-mail address in? Is it bugzilla itself or addons.mozilla.org?

addons.mozilla.org and the infrastructure which is responsible for storing a Firefox account.

Ok, I'll try moving this bug over to the firefox accounts queue.

Assignee: infra → nobody
Component: SSO: Issues → Server: Firefox Accounts
Product: Infrastructure & Operations → Cloud Services
Version: Production → unspecified

Hi Artem, I understand the frustration here, however the same policy still applies. We are unable change emails of a Firefox account without access to the existing email address for all of the reasons outlined in the original bug https://bugzilla.mozilla.org/show_bug.cgi?id=1469785.

Closing as duplicate of the original.

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → DUPLICATE

Artem, if you are within the EU, you can request an

Sorry, that last message was submit when I cc'd Alicia Grey from our legal team. If you are within the EU you can request a GDPR account deletion, but we are unable to change the email address on an account without access to the original address.

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