For some time now, I haven't seen snippet on the new tab page. But in my settings, Snippet is an always has been activated. I am hoping to troubleshoot this and understand why it's happening in case this affects more users than just me. I am not sure what information would be helpful to diagnose, but am happy to provide whatever would help.
This is my snippet settings. I've turned it off and on in the past, left it on restarted, all the things.
My activity stream page. There is not now and has not been for a LONG time any snippet content on this page.
Snippets aren't expected to show up all the time, but if you haven't seen anything in a long time that might be a problem. Any chance you see any errors logged in your developer console when you load about:newtab?
I don't think I've seen a snippet for months. Here are some errors. If these aren't the ones you need, let me know, please.
Line 5645 does match up with a console.error from snippets.js SnippetsProvider.init calling await this.snippetsMap.connect();: https://hg.mozilla.org/releases/mozilla-release/file/2a7133445b5e/browser/extensions/activity-stream/data/content/activity-stream.bundle.js#l5645 https://github.com/mozilla/activity-stream/blob/2076b6d27823afbdeef4abcfc0efe79a40acd13b/content-src/lib/snippets.js#L325-L330 Could it be indexedDB is in a broken state? Lauren, could you try visiting https://firefox-storage-test.glitch.me/ and does everything show up green "Good: Totally Working. (fullyOperational)" ?
This looks like it would be relevant. . .
asuth, could you interpret attachment 9014523 [details] and provide any fixes / workaround for the reporter? Or if it would be useful to try to get the broken files? LocalStorage Good: Totally Working. (fullyOperational) QuotaManager Bad: Totally Broken. (fullyBroken) IndexedDB Bad: Totally Broken. (fullyBroken) Cache API Bad: Totally Broken. (fullyBroken)
Flags: needinfo?(khudson) → needinfo?(bugmail)
Unfortunately, QuotaManager is broken in the profile. https://wiki.mozilla.org/DOM/Workers-Storage/projects/WSIF tracks our overall effort to permanently address this scenario automatically. To fix an affected user's profile, the quick options are: - Refresh the profile. This migrates cookies and history and passwords and such but leaves a lot of junk behind. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings has the magic button to push plus additional documentation. (This is the mechanism Firefox may suggest on its own if you haven't used a profile for a while.) - As a more targeted fix if there are concerns about the data that will be lost, removing the directory PROFILE/storage and the file PROFILE/storage.sqlite if they exist (while Firefox is not running!) Opening about:profiles can help with locating the profile directory. There is some documentation on it and the profile manager at https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles.
Also, there's no need to provide the broken profile, although the offer is appreciated.
Looks like we'll need a fix related to War on Storage Initialization Failures guessing bug 944918.
Depends on: 944918
Priority: -- → P3
(In reply to Andrew Sutherland [:asuth] from comment #8) > - As a more targeted fix if there are concerns about the data that will be > lost, removing the directory PROFILE/storage and the file > PROFILE/storage.sqlite if they exist (while Firefox is not running!) … 'Bad: Totally Broken. (fullyBroken)' can appear for QuotaManager if there's simply a file where it's not wanted. For example (not the best example): PROFILE/storage/default/thumbs.db
(In reply to Graham Perrin from comment #11) > PROFILE/storage/default/thumbs.db Thanks for raising this file type! I've added it to be added to the white-list of files that we shouldn't freak out about over in the part 1 patch on bug 1423917.
(In reply to Andrew Sutherland [:asuth] from comment #12) > (In reply to Graham Perrin from comment #11) > > PROFILE/storage/default/thumbs.db > > Thanks for raising this file type! I've added it to be added to the > white-list of files that we shouldn't freak out about over in the part 1 > patch on bug 1423917. Can you please help confirm when this would get fixed? My concern is that there are a lot of broken profiles that do not see snippets. Unless broken profiles are more of a rare case? Please let me know and thanks!
https://wiki.mozilla.org/DOM/Workers-Storage/projects/WSIF tracks the overall effort. This class of problem should have fixes landed during the now-current Firefox 66 release cycle.
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