1495384 - Mozilla Firefox Version 62.0.2 (64-bit) can't load Search Grid properly, developed in (Struts 2) but other browsers can

Status: RESOLVED WONTFIX

(Firefox :: Untriaged, defect)

Description

[sandeeppatel]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
Build ID: 20180920131237

Steps to reproduce:

We have an application developed in Java (Struts), in pages having search grids (to display records), J-Query is used to display is not loading properly in Latest Mozilla Firefox Version 62.0.2 (64-bit).

Issue Description:- When the search button is clicked the grid displays the first row (Loading icon disappears), and the rest of the page displays blank but when user move cursor to the grid then only the grid loads properly (with less data it is working fine.) 

We checked in the previous versions of Firefox, the page renders properly i.e. Loading icon appears until the page is fully loaded. We also checked other browsers like Edge, IE11, Chrome, the page renders properly. 

When we tried to view the same page in Firefox Safe mode, the issue seems to be resolved (tried many times but issue didn't occurred) and when exit from Safe Mode the issue replicated again. 

As suggested by Support forum, we have tried various steps to getting resolve the issue and some are as below:-

1. extensions 
- No Extensions/Plugins installed/enabled 

2. hardware acceleration of graphics 
- Disabled

3. Second-level compiler: Double-click the javascript.options.ion preference to switch the value from true to false -- restart Firefox to test whether this makes any difference 
- Tried but same issue 

4. First-level compiler: Double-click the javascript.options.baselinejit preference to switch the value from true to false -- restart Firefox to test whether this makes any difference 
- Tried but same issue

I am reporting this bug as suggested by user jscher2000

https://support.mozilla.org/en-US/questions/1235426

I have uploaded a video on youtube, here you can see the results display only when user move the cursor to the grid. But when running in safe mode, no such issues found.

https://youtu.be/ebVNMatOoII


I have searched records 4 times.
1. In the normal mode - Issue occurred
2. In the Safe mode - Issue not occurred
3. In the safe mode - Issue not occurred
4. In the normal mode - Issue occurred

Note:- Before creating the video, I have completely refreshed firefox also.

I hope this will help.


Actual results:

When clicking on Search button one or some records (Not all records) displayed in the grid and when user move the cursor to the grid rest of the records appears.


Expected results:

The search results should display all the requested results once the progress icon/loader icon disappears and functionality should remain same as previous and running in other browsers.

Comment 1

[Sylvestre Ledru [:Sylvestre]]

Could you please provide a test case which shows the issue? thanks

Comment 2

[sandeeppatel]

Attachment: Firefox Grid Issue.pdf

Graphical steps to Reproduce the issue

Comment 4

[Sylvestre Ledru [:Sylvestre]]

I moved your comment as private as we probably don't want to expose your credentials in public.

I was asking for an html/css/javascript test case. Sorry for my lack of clarification.

Comment 5

[Daniel_A[:daschilean] [Please contact - [e-mail]]]

I wanted to test this issue but I do not have enough information. Could you provide your html/css/javascript test case? Thanks

Comment 6

[Sylvestre Ledru [:Sylvestre]]

Sorry, closing this bug as we don't have enough information to work on it.
Please provide a test case and reopen this bug.