1496250 - SSL problems with club.myce.com

Status: RESOLVED DUPLICATE of bug 943937

(Core :: Security: PSM, defect)

Description

[bgrh]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0

Steps to reproduce:

1) Go to https://club.myce.com
2) Wait for a while (not sure about the time, it happen sporadically)


Actual results:

It is not possible to connect - any connections gives the ssl handshake error page - see attach.


Expected results:

There shouldn't be ssl handshake problems .

The problem immediately solves if you just restart Firefox - so maybe some temporary data problem

Comment 1

[bgrh]

Attachment: ssl_problems_1.png

Comment 2

[bgrh]

Attachment: ssl_problems_2.png

Comment 3

[bgrh]

Attachment: ssl_problems_3.png

Comment 4

[bgrh]

I tried setting network.http.spdy.enforce-tls-profile and security.ssl.enable_ocsp_must_staple to false (it was recommended in some arcticle), but it seems to have no effect on this problem.

Comment 5

[Artem S. Tashkinov]

This is not Firefox' issue because I observe the same behaviour with the latest stable release of Google Chrome.

Looks like a server misconfiguration or networking issues on their side.

Comment 6

[bgrh]

(In reply to Artem S. Tashkinov from comment #5)
> This is not Firefox' issue because I observe the same behaviour with the
> latest stable release of Google Chrome.
> 
> Looks like a server misconfiguration or networking issues on their side.

When whey the problem is immediately gone when the Firefox is restarted? Is it possible to add/view some additional logging, which will show the root cause of the problem?

I didn't mention the same problem with Google Chrome, but I think it is possible since the root cause is not clear.

Comment 7

[Dana Keeler (she/her) (use needinfo) [:keeler]]

What url is in the location bar when this happens?

Comment 8

[u554753]

I cannot reproduce this with the following specs:
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
Version 	64.0a1
Build ID 	20181008100121

Comment 9

[bgrh]

(In reply to Dana Keeler [:keeler] (she/her) (use needinfo) from comment #7)
> What url is in the location bar when this happens?

It doesn't matter, any url starting with https://club.myce.com/ was giving this problem.

Nowadays I do not see this error; however, it would be nice to have some extra debugging/logging feature in FF to be able to view and diagnose such problems.