Closed Bug 1497177 Opened 6 years ago Closed 11 months ago

Endless loop in audiodg.exe causes W2016 black screen at logon (and other programs hanging)

Categories

(Core :: Audio/Video: cubeb, defect, P3)

Product:
Core
Component:
Audio/Video: cubeb
Version:
62 Branch
Type:
defect

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: duparchy, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 Steps to reproduce: Users are working....Some of them are listening to web radio / deezer / spotify Actual results: Some programs are not starting w/o any clue. Firefox is hanging as well. New user unable to logon (black screen at logon) See https://social.technet.microsoft.com/Forums/windowsserver/en-US/4e3ff4ea-ad23-4dda-b1e9-022f8d76c8e6/remote-desktop-rds-2016-gives-back-screen-on-logon-and-prevents-progression-to-desktop-audiodgexe?forum=winserverTS#5b3597fb-898d-4817-90c6-8520bcfd1016
Summary: Endless loop in audiodg.exe causes W2016 hangs and black screen at logon → Endless loop in audiodg.exe causes W2016 black screen at logon (and other programs hanging)
Stopping and starting the Windows Audio service solves the problem.
Component: Untriaged → Audio/Video: cubeb
Product: Firefox → Core
See Also: → 1385207
Status: UNCONFIRMED → NEW
Ever confirmed: true
Priority: -- → P3

This is a major annoyance. Please fix it.

In a lab where 40-60 students use Firefox on a citrix Desktop I observe the hanging audiosrv several times a day. As workaround i use 2 scheduled tasks: 1. Kill audiodg.exe 30 seconds after every login. This prevents logins from staying stuck in the black screen.
2. Scheduled task to detect hanging audiosrv every 3 minutes. I use "sc interrogate audiosrv" to detect this. In that cases sc.exe will not return in under 2-3 minutes. Then taskkill to end the Service because it doesnt respond anymore.

I've found a workaround : restart audiosrv upon EventID 7011.
This is done through a "scheduled task", but there no schedule at all ; the trigger is "on an event"

Hello,

the problem still exist. When can we get a fix for this? I mean this issue is reported six month ago and you confirmed it.

Do you still experience this issue when using a current version?

Flags: needinfo?(dvorg28)
Flags: needinfo?(duparchy)

I saw this error a couple month ago. It was on a normal PC with Windows 10 1909 an Citrix VDA 1912. I can't remember the version of firefrox.
My guess is that it has something to do with citrix api hooks.

On Server 2016 I didn't saw the error for maybe one or two years.

Flags: needinfo?(dvorg28)

Seems OK on W2019 RDSH and W10 here.

Flags: needinfo?(duparchy)
Severity: normal → S3

WFM per comment 8

Status: NEW → RESOLVED
Closed: 11 months ago
Resolution: --- → WORKSFORME
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