1504264 - Widevine CDM plugin constantly crashing

Status: RESOLVED WONTFIX

(Core :: Audio/Video: Playback, defect, P2)

Description

[levkov]

Attachment: crashreportwidevine.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:63.0) Gecko/20100101 Firefox/63.0

Steps to reproduce:

After installing version 63.0.1 of Firefox I wanted to watch something on Netflix.


Actual results:

Whichever Netflix page I load, Widevine CDM plugin keeps crashing about 1-2 seconds later. Cannot watch any content.


Expected results:

Widevine CDM should have loaded as it was working with prior version of Firefox, content should be played.

Comment 1

[levkov]

UPDATE: I have downloaded the latest BETA version 64.0b6 and Widevine CDM plugin is working fine in this version.

Will continue with this version for now.

Comment 2

[Marcia Knous [:marcia]]

Moving to a better component. Reporter - can you please type about:crashes in the URL bar and paste the report in this bug?

Comment 3

[levkov]

Here are the relevant one's, date shown is the date of crash: 

7bdea56b-9653-4b5a-905f-dc8c2b9adef5 	02/11/2018, 17:39 	
529465b4-c859-4f82-9906-d8c1fc78fe72 	02/11/2018, 17:29 	
6dd639f6-7f97-4e24-9fa4-99f317d21ae6 	02/11/2018, 17:27 	
d043499d-e1a9-44fe-a486-b6939490fce7 	02/11/2018, 17:27 	
69e799a3-2591-4bd9-8072-f4265d5f1aa2 	02/11/2018, 17:10 	
1d3aa88c-2992-4cf0-92e5-ebe023178f67 	02/11/2018, 17:09 	
9d6918bc-b6eb-42ee-a234-228e6b941258 	02/11/2018, 17:09 	
7e5801b8-c23a-4a64-91a0-ae67a3dbfdfe 	02/11/2018, 17:08 	
4835c94b-2abd-4268-a54d-e2c5e0cfc228 	02/11/2018, 17:08 	
027ee57b-3cde-4a44-abb1-c86f31e0be32 	02/11/2018, 17:07 	
90b430a2-47fd-490e-a6ec-8e91224bcf3d 	02/11/2018, 17:07 	
81b92ca3-82c9-4b71-ada8-d0f5497dd808 	02/11/2018, 17:07

Comment 4

[levkov]

I think I made a mistake in the previous comment so here are the URLs of the crash reports. They were unreported before but I uploaded them.

https://crash-stats.mozilla.com/report/index/07a33149-e927-44f5-b036-f5a890181102
https://crash-stats.mozilla.com/report/index/3a2206b1-78ee-4a88-b4aa-578dd0181102
https://crash-stats.mozilla.com/report/index/73e80692-892f-47d7-8466-cf9530181102
https://crash-stats.mozilla.com/report/index/6a62427c-57b2-405a-8189-e5a560181102
https://crash-stats.mozilla.com/report/index/ff5c2fd1-d2fc-4729-9283-1fff10181102
https://crash-stats.mozilla.com/report/index/3179a721-357f-477d-b44d-584c10181102
https://crash-stats.mozilla.com/report/index/a834cf6b-9b80-4aca-80c8-c00a10181102
https://crash-stats.mozilla.com/report/index/f6587f68-a373-4ca1-88a4-d62400181102
https://crash-stats.mozilla.com/report/index/30b66b88-ed2d-4b3e-b743-107970181102
https://crash-stats.mozilla.com/report/index/1fabf036-762c-4b70-af7c-9c4a10181102
https://crash-stats.mozilla.com/report/index/11e53e72-eac0-4592-a89e-1a6f20181102

Comment 5

[joshkaner66]

I'm getting this issue with 64.0b14 and 13 my submitted or unsubmitted crash reports for this aren't showing up on about:crashes

it is Netflix and Amazon Prime video etc.

Comment 6

[BugBot [:suhaib / :marco/ :calixte]]

Closing because no crashes reported for 12 weeks.