150607 - hotpoint.co.uk - doesn't correctly sniff browser/features

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Ian Neal]

Using BuildID 2002060208 on WinXP and Win2KSP2

Go to above URL
Site tells you it only supports IE4+ and Netscape 4+ (if you look at the coding
it only supports windows!)

Comment 1

[Ian Neal]

Changing to right component

Comment 2

[Mathieu Pillard [:mat]]

confirming. 

Comment 3

[Mathieu Pillard [:mat]]

on the main page, they are using some easy-to-fix-yet-not-so-small javascript
api to move/hide/show content. working on a fix.

Comment 4

[Ian Neal]

I've rung their information line (as their email us page required me to put in
details, like house address, and there didn't seem to be a website specific
category). They've said that they will ring me back today.

Comment 5

[Ian Neal]

I've had the following email back:

The Hotpoint website was designed for Internet Explorer 4 and above and
Netscape 4 and above. However, we didn't know at the time that Netscape
would re-write their browser for Netscape 6. As the site looses
functionality when viewed through Netscape 6 we try to block it.

There are plans to relaunch the Hotpoint website in the near future and this
would be an ideal opportunity to incorporate Netscape 6.

I hope this answers your question.

Regards

Nancy Lloyd
Brand Marketing Assistant

General Domestic Appliances Ltd
Morley Way
Peterborough
PE2 9JB
UK
Tel [phone]
Fax [phone]
[e-mail]

Comment 6

[Ian Neal]

This problem also affects http://www.creda.co.uk/ , http://www.cannongas.co.uk/
and http://www.theservicecentre.co.uk/ websites which are all part of the same
group of companies. If you skip the first page by going to
http://www.hotpoint.co.uk/cgi-bin/db2www/Hotpoint/home.d2w/report the page does
not display correctly because there various javascript entries that look like
they need tweaking because they only give choices for document.layers and
document.all but not document.getElementById.
One such entry is:
function showLayer(l)
{
	if (document.layers)
	{
		eval("document."+l+".visibility='visible';");
	}
	else
	{
		eval("document.all."+l+".style.visibility='visible';");
	}
}
I've used their online contact us form to send the standard letter and pointed
them to example 2 on
http://devedge.netscape.com/viewsource/2002/browser-detection/#examples as a
possible suggestion.

Comment 7

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 8

[Pascal Chevrel:pascalc]

site works ok now except for onmouseover events on center images which do not
render as intended

Comment 9

[Chris Lawson (gone)]

Everything looks pretty normal on this site now, in both Firefox 2 and Camino-trunk. Fixed?

Comment 10

[Philip J. Smith]

Fixed. Looks good in 1.5.0.12.

Comment 11

[Ian Neal]

Yes, it works alot better but mousing over does generate errors in the console such as:
Warning: Element referenced by ID/NAME in the global scope. Use W3C standard document.getElementById() instead.
Source File: http://www.hotpoint.co.uk/macro/home.d2w/report
Line: 364

So still not doing things properly.

Comment 12

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.

Comment 13

[Ian Neal]

Site has been redesigned again and does work completely properly now -> WFM