150738 - creditexpert.com - denies Netscape 6, detects Mozilla as Netscape 6

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[E Hays]

Using Mozilla 1.0 to go to the website www.creditexpert.com results in referal
to page http://www.creditexpert.com/creditmanager/net6.jsp which loads over and
over again.

I found this by going to www.experian.com (one of the big three US consumer
credit companies).  Credit Expert appears to be Experian's main consumer
offering. Clicking on the "learn more" from the Experian homepage goes to a
CreditExpert.com web page titled "Browser Error" with the following message
displayed: "Netscape 6 browser error: Sorry, the Netscape 6 browser you are
currently using is not supported on CreditExpert.com. We are currently working
with their latest browser so you can take full advantage of our site. We will
support Netscape 6 soon. In the meantime, please choose an earlier version of
your browser when visiting CreditExpert.com."

They may we working on it, but I think it should still be in the Evanglism
database. I did a search for it and didn't find anything.

Comment 1

[Brant Gurganus]

I do not get a loop as the reporter says, but rather I just get redirected to
the page that says Netscape 6 is unsupported at
https://www.creditexpert.com/creditexpert/creditmanager/net6.html.  Obviously
the site has two issue:
It detect Mozilla as Netscape 6.
It denies Netscape 6.
I am using build 2002070508 on Windows XP Home Edition.

Comment 2

[Shawn Lindsay]

Mozilla 1.0, Debian-woody.  With cookies disabled I get a redirection limit
exceeded alert.  It won't load at all.  With cookies it loads some js and then
the ns6 page.  After a minute or so it redirects to another page.

The site works in Konq and Opera.

The sniffer http://www.creditexpert.com/js/browsercheck.js is explicitly
blocking gecko.

Comment 3

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 4

[Emmanuel Bourg]

The site works with Firefox 2, it has been changed since it uses ASP instead of JSP now, and the Javascript check script is no longer there.