Microsoft Outlook Web Access won't log in



15 years ago
13 years ago


(Reporter: Doug Bish, Assigned: Matti)


Mac OS X

Firefox Tracking Flags

(Not tracked)





15 years ago
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-US; rv:1.0.0) Gecko/20020529
BuildID:    2002052918

My company e-mail access is through Microsoft Outlook Web Access for Microsoft
Exchange Server. The initial entry page loads and asks for my alias. After the
alias is entered, I should get a login box asking for by user ID, password, and
domain. Instead I get a white screen.

Reproducible: Always
Steps to Reproduce:
1.You'll need an Exchange Server set up for web access to test. Using my login
would give you access to my corporare exchange server.
2.Log into the exchange server using
3.Enter your alias. enter key or click on the click here link.

Actual Results:  The login screen never comes back. The browser displays a white

Expected Results:  Mozilla should return a login screen requesting User ID,
Password, and Domain Name.

AOL browsers also have this problem. Haven't tried Netscape. I'm hoping it's not
an issue where Microsoft won't give you the ability to access Exchange through
any browser except theirs.

Comment 1

15 years ago
Doug, is it attempting to access an https:// URL, by any chance?

Comment 2

15 years ago
Possibly a duplicate of bug 23679.

Comment 3

15 years ago

No, it is not accessing an https:// URL. It's accessing an URL named http:/
/ Since you don't have my access, you 
could try this URL to at least geta view of the entry page if it helps.


Comment 4

15 years ago
re: comment #2
I do not think so, as OWA supports Netscape.

Comment 5

15 years ago
we need a packet trace to see if the server wants NTLM for the authentification.
But it reall looks like that the problem is NTLM because you get a domain field.

Reporter: Can you try to generate a networking log ?
I dunno if this works, never tried it on Mac.
Please try to login and after you failed close Mozilla and atatch the log to
this bug.

On Mac:
Create a text file that contains the desired commands in a text editor such as
ARGS: -mail (Only if you want to Log Mail&News)

Save this file and drag and drop this file on the Netscape/Mozilla application icon.
The log file is created in the seamonkey folder.

Comment 6

15 years ago
This may be obvious, but having set up Outlook Web Access in the past, I thought
I'd mention it.  Outlook Web Access can be set to use HTTP Basic Authentication,
NTLM Authentication, or both/either.  The setup screen muddies the waters a bit
by showing the options as "Basic Authentication" or "Secure Authentication".

Any admin not very versed in Microsoft Newspeak (tm) could easily set their
server up for secure authentication only, figuring that it's more secure.

If so, bugs here could be very server-specific.  I personally know Moz had no
issues with Basic Authentication the last time I had to use Outlook Web Access.
 Another big question would be whether Outlook handles the Basic+Secure setting
correctly.  I don't have the server to test this out with anymore, unfortunately.

Comment 7

15 years ago
Since accessing the URL and trying to log in using IE results in an
authentication dialog featuring a Microsoft logo, that server is probably
configured to use NTLM rather than basic auth.

Comment 8

15 years ago
HTTP/1.1 401 Unauthorized
Date: Sun, 16 Jun 2002 14:39:29 GMT
WWW-Authenticate: NTLM
Connection: Keep-Alive
Content-Length: 0
Content-Type: text/html
Cache-control: private

Comment 9

15 years ago
WWW-Authenticate: NTLM

*** This bug has been marked as a duplicate of 23679 ***
Last Resolved: 15 years ago
Resolution: --- → DUPLICATE
Product: Browser → Seamonkey
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