1514657 - canadapost.ca password field won't keep focus, in Firefox on Ubuntu 18.04

Status: RESOLVED DUPLICATE of bug 1451466

(Core :: Widget: Gtk, defect)

Description

[Sahab Yazdani]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:64.0) Gecko/20100101 Firefox/64.0

Steps to reproduce:

1. Go to canadapost.ca
2. Click Sign-in in the top right corner
3. Click the password field (or try tabbing into it)


Actual results:

The input focus briefly stays on the password field but then goes away completely.


Expected results:

The input focus should stay on the password box.

Comment 1

[Sahab Yazdani]

I've tried this in with the "Restart with Addons Disabled" and the same result occurs.
I've tried this on Chromium and it works as expected.
I have not tried this with a fresh profile (or a refreshed profile). I don't want to lose my profile data by doing this. If there is a way to try without losing the data, I'm more than happy to do so.

Comment 2

[Sahab Yazdani]

Just for clarity, I'm not even sure if this is a 1) problem in Firefox, 2) a problem with my setup 3) a problem with canadapost.ca. But I've tried everything that is suggested when situations like this come up and I'm out of ideas at this point, so reaching out for support :)

Comment 3

[Sahab Yazdani]

From about:support

Application Basics
------------------

Name: Firefox
Version: 64.0
Build ID: 20181207224003
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:64.0) Gecko/20100101 Firefox/64.0
OS: Linux 4.15.0-42-generic
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 5/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Missing
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports (including 1 pending crash in the given time range)     Firefox Features
------------------------------------------------------------------------------------------

Name: Firefox Monitor
Version: 2.8
ID: [e-mail]

Name: Firefox Screenshots
Version: 35.0.0
ID: [e-mail]

Name: Form Autofill
Version: 1.0
ID: [e-mail]

Name: Web Compat
Version: 3.0.0
ID: [e-mail]

Name: WebCompat Reporter
Version: 1.1.0
ID: [e-mail]

Extensions
----------

Name: Decentraleyes
Version: 2.0.8
Enabled: true
ID: jid1-BoFifL9Vbdl2zQ@jetpack

Name: Easy Screenshot
Version: 3.57
Enabled: true
ID: [e-mail]

Name: Ghostery – Privacy Ad Blocker
Version: 8.2.6
Enabled: true
ID: [e-mail]

Name: React Developer Tools
Version: 3.4.3
Enabled: true
ID: @react-devtools

Name: uBlock Origin
Version: 1.17.4
Enabled: true
ID: [e-mail]

Name: YouTube High Definition
Version: 63.1.5
Enabled: true
ID: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc}

Security Software
----------------- Type:

Type:

Type:

Graphics
--------

Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: GLX 1.4 GLX_VENDOR(client): NVIDIA Corporation GLX_VENDOR(server): NVIDIA Corporation Extensions: GLX_EXT_visual_info GLX_EXT_visual_rating GLX_EXT_import_context GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGI_video_sync GLX_SGI_swap_control GLX_EXT_swap_control GLX_EXT_swap_control_tear GLX_EXT_texture_from_pixmap GLX_EXT_buffer_age GLX_ARB_create_context GLX_ARB_create_context_profile GLX_EXT_create_context_es_profile GLX_EXT_create_context_es2_profile GLX_ARB_create_context_no_error GLX_ARB_create_context_robustness GLX_NV_delay_before_swap GLX_EXT_stereo_tree GLX_ARB_context_flush_control GLX_NV_robustness_video_memory_purge GLX_ARB_multisample GLX_NV_float_buffer GLX_ARB_fbconfig_float GLX_EXT_framebuffer_sRGB GLX_NV_copy_image GLX_ARB_get_proc_address
WebGL 1 Driver Renderer: NVIDIA Corporation -- GeForce GTX 1080 Ti/PCIe/SSE2
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WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: GLX 1.4 GLX_VENDOR(client): NVIDIA Corporation GLX_VENDOR(server): NVIDIA Corporation Extensions: GLX_EXT_visual_info GLX_EXT_visual_rating GLX_EXT_import_context GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGI_video_sync GLX_SGI_swap_control GLX_EXT_swap_control GLX_EXT_swap_control_tear GLX_EXT_texture_from_pixmap GLX_EXT_buffer_age GLX_ARB_create_context GLX_ARB_create_context_profile GLX_EXT_create_context_es_profile GLX_EXT_create_context_es2_profile GLX_ARB_create_context_no_error GLX_ARB_create_context_robustness GLX_NV_delay_before_swap GLX_EXT_stereo_tree GLX_ARB_context_flush_control GLX_NV_robustness_video_memory_purge GLX_ARB_multisample GLX_NV_float_buffer GLX_ARB_fbconfig_float GLX_EXT_framebuffer_sRGB GLX_NV_copy_image GLX_ARB_get_proc_address
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WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
GPU #1
Active: Yes
Description: NVIDIA Corporation -- GeForce GTX 1080 Ti/PCIe/SSE2
Vendor ID: NVIDIA Corporation
Device ID: GeForce GTX 1080 Ti/PCIe/SSE2
Driver Version: 4.6.0 NVIDIA 410.78

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING:
blocked by default: Acceleration blocked by platform
OPENGL_COMPOSITING:
unavailable by default: Hardware compositing is disabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Hardware compositing is disabled
WEBRENDER_QUALIFIED:
blocked by env: No qualified hardware




Media
-----

Audio Backend: remote
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Family 17h (Models 00h-0fh) HD Audio Controller Analog Stereo: /devices/pci0000:00/0000:00:08.1/0000:30:00.3/sound/card2
GP102 HDMI Audio Controller Digital Stereo (HDMI): /devices/pci0000:00/0000:00:03.1/0000:2d:00.1/sound/card0
Input Devices
Name: Group
Monitor of Family 17h (Models 00h-0fh) HD Audio Controller Analog Stereo: /devices/pci0000:00/0000:00:08.1/0000:30:00.3/sound/card2
Family 17h (Models 00h-0fh) HD Audio Controller Analog Stereo: /devices/pci0000:00/0000:00:08.1/0000:30:00.3/sound/card2
Monitor of GP102 HDMI Audio Controller Digital Stereo (HDMI): /devices/pci0000:00/0000:00:03.1/0000:2d:00.1/sound/card0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 2
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20181207224003
browser.startup.homepage_override.buildID: 20181207224003
browser.startup.homepage_override.mstone: 64.0
browser.tabs.remote.autostart.2: true
browser.urlbar.lastSuggestionsPromptDate: 20171215
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.placeholderName: DuckDuckGo
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.ipc.processCount.web: 4
dom.push.userAgentID: 5878767b05da4cacb0a382d72712accc
extensions.lastAppVersion: 64.0
font.internaluseonly.changed: true
media.benchmark.vp9.fps: 265
media.benchmark.vp9.versioncheck: 5
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1513383912
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20181207224003
media.gmp-manager.lastCheck: 1545020036
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.speculative-parallel-limit: 0
network.predictor.cleaned-up: true
network.predictor.enabled: false
network.prefetch-next: false
places.database.lastMaintenance: 1544420499
places.history.expiration.transient_current_max_pages: 114307
plugin.disable_full_page_plugin_for_types: application/pdf
plugins.ctprollout.cohort: user-changed-from-test
plugins.ctprollout.cohortSample: 0.732877
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 0
print.print_evenpages: true
print.print_footerleft:
print.print_footerright:
print.print_headerright: &PT
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name: na_letter
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.sandbox.content.tempDirSuffix: 86a4bade-6e90-4580-bfd8-003d07b04cdb
security.sandbox.plugin.tempDirSuffix: ae12a905-6063-4937-85bb-02dd81b29a71
services.sync.declinedEngines:
signon.importedFromSqlite: true
signon.rememberSignons: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1543470099

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.20
Version in use: 4.20

NSS
Expected minimum version: 3.40.1
Version in use: 3.40.1

NSSSMIME
Expected minimum version: 3.40.1
Version in use: 3.40.1

NSSSSL
Expected minimum version: 3.40.1
Version in use: 3.40.1

NSSUTIL
Expected minimum version: 3.40.1
Version in use: 3.40.1

Sandbox
-------

Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronization: true
User Namespaces: true
Content Process Sandboxing: true
Media Plugin Sandboxing: true
Content Process Sandbox Level: 4
Effective Content Process Sandbox Level: 4

Rejected System Calls
---------------------

Internationalization & Localization
-----------------------------------

Application Settings
Requested Locales: ["en-CA"]
Available Locales: ["en-CA","en-GB","en-ZA","en-US"]
App Locales: ["en-CA","en-US","en-GB","en-ZA","und"]
Regional Preferences: ["en-CA"]
Default Locale: "und"
Operating System
System Locales: ["en-CA"]
Regional Preferences: ["en-CA"]

Comment 4

[Matthias Versen [:Matti]]

this seem to work for me using Firefox66 nightly on windows and Firefox64 on Ubuntu18.04LTS.

Reporter: 
Is this a new problem in Firefox64 and did it work with previous Firerfox versions ?
In that case you could try to find the change in Firefox that caused this with the help of the mozregression tool.
- https://mozilla.github.io/mozregression/

Comment 5

[Sahab Yazdani]

Hmm.. so I tried this with a fresh install of Firefox 64 on macos and it also worked fine there. I quickly tried to install that mozregression tool, but it gave some problems on the command line. I'll try to fiddle with it a bit more when I have some time to see what happens.

I'll also try to install Firefox 64 on an Ubuntu VM and see what happens there.

Given that it works for you and works on my own macos test, this does seem to point at it being a problem with my specific install (something in the profile, etc.).. any thoughts on how I can go debugging that? Its not a deal breaker, but it can get annoying.

Comment 6

[Matthias Versen [:Matti]]

First do a backup of your old profile and then create an additional, new test profile
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

This can be still something Linux specific (windows manager,...)

Comment 7

[Paul_B]

Hi,

Thank you for taking the time to report this issue.

I managed to reproduce this issue on Ubuntu 18.04 on all the latest Firefox versions. 

However, I was not able to reproduce it on Windows or Mac OS X. 

I've added this report to Core:Form Controls component for further investigation. If this is not the proper component for this issue, please change it to a more appropriate one.

Comment 8

[Emilio Cobos Álvarez (:emilio)]

Nightly 64 and Nightly WFM on Fedora. Daniel, you use Ubuntu, right? Can you repro this?

Comment 9

[Daniel Holbert [:dholbert]]

This is bug 1451466, assuming the reporter is on Ubuntu version 18.04.  Fortunately there's a patch that's on its way through the Ubuntu release process at https://bugs.launchpad.net/ubuntu/+source/ibus/+bug/1765304 ! (already verified to work)

If the bug is causing trouble for you, then for the time being, you can work around it by starting Firefox from the terminal like so:
 unset GTK_IM_MODULE
 firefox

...or putting "unset GTK_IM_MODULE" in your .profile or .bashrc files (one or the other; I don't recall which is more effective).