Use case: Better guide users to ask their own question: Solution: Request to change the automatic archive date on Support Threads
Categories
(support.mozilla.org :: Questions, task)
Tracking
(Not tracked)
People
(Reporter: guigs, Unassigned)
References
Details
Background:
Based on the discussion https://support.mozilla.org/en-US/forums/contributors/713306?last=75281#post-75281
Use cases:
As a user coming to the support site, I can find solved threads via search that haven't been archived yet and I ask my question on a very old solved thread to easily find my answer.
As a community member I want threads that are more than 2 months old archived to prevent the possibility of 16 weeks of 20 unanswered questions a day that are unarchived to be responded to to make it easier to guide users to ask their own question.
Current behavior:
After 6 months, all threads are automatically archived, and can still be searched from a search engine and from the Ask A Question Flow.
Expected behavior:
Threads only 2 months old are going to show up in the Ask a Question Flow.
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Updated•7 years ago
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Yes, however I say we make this part of the Search refactoring.
Description
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