Closed Bug 1523370 Opened 6 years ago Closed 5 years ago

Slack Sidebar Stops Working

Categories

(Core :: Graphics, defect, P3)

Product:
Core
Component:
Graphics
Version:
65 Branch
Platform:
x86_64
macOS
Type:
defect

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: sdaswani, Unassigned)

Details

Attachments

(1 file)

Screen Shot 2019-01-28 at 10.23.18 AM.png
1.24 MB, image/png
Details

After FF has been open for a while, this happens to my slack window. Reloading doesn't help (I have to restart).

This is on Mac OS FYI.

Component: General → Graphics
Product: Firefox → Core

Can you attach your about:support? Thanks.

Flags: needinfo?(sdaswani)
Priority: -- → P3

Sure thing - do you need the about:support when the issue happens, or at anytime?

Flags: needinfo?(sdaswani) → needinfo?(aosmond)

Here is about support when the issue is happening.

{
"application": {
"name": "Firefox",
"osVersion": "Darwin 18.0.0",
"version": "66.0b4",
"buildID": "20190131191227",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:66.0) Gecko/20100101 Firefox/66.0",
"safeMode": false,
"updateChannel": "beta",
"supportURL": "https://support.mozilla.org/1/firefox/66.0/Darwin/en-US/",
"numTotalWindows": 13,
"numRemoteWindows": 13,
"remoteAutoStart": true,
"currentContentProcesses": 9,
"maxContentProcesses": 8,
"autoStartStatus": 1,
"policiesStatus": 0,
"keyGoogleFound": true,
"keyMozillaFound": true
},
"securitySoftware": {
"registeredAntiVirus": "",
"registeredAntiSpyware": "",
"registeredFirewall": ""
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 1048576,
"browser.cache.disk.filesystem_reported": 1,
"browser.cache.disk.hashstats_reported": 1,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.frecency_experiment": 3,
"browser.places.smartBookmarksVersion": 8,
"browser.sessionstore.upgradeBackup.latestBuildID": "20190131191227",
"browser.startup.homepage_override.buildID": "20190131191227",
"browser.startup.homepage_override.mstone": "66.0",
"browser.tabs.remote.autostart.2": true,
"browser.tabs.warnOnClose": false,
"browser.urlbar.daysBeforeHidingSuggestionsPrompt": 0,
"browser.urlbar.lastSuggestionsPromptDate": 20170622,
"browser.urlbar.matchBuckets": "general:5,suggestion:Infinity",
"browser.urlbar.placeholderName": "Google",
"browser.urlbar.timesBeforeHidingSuggestionsHint": 0,
"dom.forms.autocomplete.formautofill": true,
"dom.push.userAgentID": "f007cbf12b374f04b40dd48f57cc81c0",
"extensions.formautofill.creditCards.used": 3,
"extensions.formautofill.firstTimeUse": false,
"extensions.lastAppVersion": "66.0",
"font.internaluseonly.changed": true,
"media.gmp-manager.lastCheck": 1549405331,
"media.gmp-manager.buildID": "20190131191227",
"media.benchmark.vp9.fps": 271,
"media.benchmark.vp9.versioncheck": 5,
"media.gmp-gmpopenh264.abi": "x86_64-gcc3",
"media.gmp-gmpopenh264.lastUpdate": 1543857440,
"media.gmp-gmpopenh264.version": "1.7.1",
"media.gmp-widevinecdm.abi": "x86_64-gcc3",
"media.gmp-widevinecdm.lastUpdate": 1543329936,
"media.gmp-widevinecdm.version": "4.10.1196.0",
"media.gmp.storage.version.observed": 1,
"network.cookie.prefsMigrated": true,
"network.predictor.cleaned-up": true,
"network.trr.experimentalRollout": -4,
"places.history.expiration.transient_current_max_pages": 135592,
"places.database.lastMaintenance": 1549358735,
"places.database.migrateV48Frecencies": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.importedState": true,
"plugins.ctprollout.cohort": "test",
"plugins.ctprollout.cohortSample": "0.320862",
"print.print_bgcolor": false,
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"print.print_scaling": " 1.00",
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"print.print_unwriteable_margin_left": 25,
"print.print_unwriteable_margin_right": 25,
"print.print_unwriteable_margin_top": 25,
"print.printer_SFO7-Folsom.print_bgcolor": false,
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"print.printer_SFO7-Folsom.print_evenpages": true,
"print.printer_SFO7-Folsom.print_footercenter": "",
"print.printer_SFO7-Folsom.print_footerleft": "&PT",
"print.printer_SFO7-Folsom.print_footerright": "&D",
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"print.printer_SFO7-Folsom.print_headerleft": "&T",
"print.printer_SFO7-Folsom.print_headerright": "&U",
"print.printer_SFO7-Folsom.print_in_color": true,
"print.printer_SFO7-Folsom.print_margin_bottom": "0.5",
"print.printer_SFO7-Folsom.print_margin_left": "0.5",
"print.printer_SFO7-Folsom.print_margin_right": "0.5",
"print.printer_SFO7-Folsom.print_margin_top": "0.5",
"print.printer_SFO7-Folsom.print_oddpages": true,
"print.printer_SFO7-Folsom.print_orientation": 0,
"print.printer_SFO7-Folsom.print_page_delay": 50,
"print.printer_SFO7-Folsom.print_paper_data": 0,
"print.printer_SFO7-Folsom.print_paper_height": " 11.00",
"print.printer_SFO7-Folsom.print_paper_name": "na-letter",
"print.printer_SFO7-Folsom.print_paper_size_unit": 0,
"print.printer_SFO7-Folsom.print_paper_width": " 8.50",
"print.printer_SFO7-Folsom.print_resolution": 0,
"print.printer_SFO7-Folsom.print_reversed": false,
"print.printer_SFO7-Folsom.print_scaling": " 1.00",
"print.printer_SFO7-Folsom.print_shrink_to_fit": true,
"print.printer_SFO7-Folsom.print_to_file": false,
"print.printer_SFO7-Folsom.print_unwriteable_margin_bottom": 17,
"print.printer_SFO7-Folsom.print_unwriteable_margin_left": 17,
"print.printer_SFO7-Folsom.print_unwriteable_margin_right": 17,
"print.printer_SFO7-Folsom.print_unwriteable_margin_top": 17,
"print.printer__.print_bgcolor": false,
"print.printer__.print_bgimages": false,
"print.printer__.print_duplex": 71303424,
"print.printer__.print_edge_bottom": 0,
"print.printer__.print_edge_left": 0,
"print.printer__.print_edge_right": 0,
"print.printer__.print_edge_top": 0,
"print.printer__.print_evenpages": true,
"print.printer__.print_footercenter": "",
"print.printer__.print_footerleft": "&PT",
"print.printer__.print_footerright": "&D",
"print.printer__.print_headercenter": "",
"print.printer__.print_headerleft": "&T",
"print.printer__.print_headerright": "&U",
"print.printer__.print_in_color": true,
"print.printer__.print_margin_bottom": "0.5",
"print.printer__.print_margin_left": "0.5",
"print.printer__.print_margin_right": "0.5",
"print.printer__.print_margin_top": "0.5",
"print.printer__.print_oddpages": true,
"print.printer__.print_orientation": 0,
"print.printer__.print_page_delay": 50,
"print.printer__.print_paper_data": 0,
"print.printer__.print_paper_height": " 11.00",
"print.printer__.print_paper_name": "na-letter",
"print.printer__.print_paper_size_unit": 0,
"print.printer__.print_paper_width": " 8.50",
"print.printer__.print_resolution": 0,
"print.printer__.print_reversed": false,
"print.printer__.print_scaling": " 1.00",
"print.printer__.print_shrink_to_fit": true,
"print.printer__.print_to_file": false,
"print.printer__.print_unwriteable_margin_bottom": 17,
"print.printer__.print_unwriteable_margin_left": 17,
"print.printer__.print_unwriteable_margin_right": 17,
"print.printer__.print_unwriteable_margin_top": 17,
"privacy.sanitize.pending": "[{"id":"newtab-container","itemsToClear":[],"options":{}}]",
"privacy.cpd.offlineApps": true,
"privacy.cpd.siteSettings": true,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.timeSpan": 0,
"privacy.trackingprotection.enabled": true,
"privacy.trackingprotection.introCount": 20,
"privacy.userContext.enabled": true,
"privacy.userContext.extension": "@contain-facebook",
"privacy.userContext.longPressBehavior": 2,
"privacy.userContext.ui.enabled": true,
"security.sandbox.content.tempDirSuffix": "{6987535c-5a2e-2d47-a78e-dcb8e2711893}",
"security.sandbox.plugin.tempDirSuffix": "7ac451ce-ff62-3c40-a346-a47215505cc6",
"services.sync.declinedEngines": "",
"services.sync.lastPing": 1549625118,
"services.sync.lastSync": "Fri Feb 08 2019 11:06:46 GMT-0800 (Pacific Standard Time)",
"services.sync.engine.passwords.validation.lastTime": 1549576209,
"services.sync.engine.bookmarks.validation.lastTime": 1549576209,
"services.sync.engine.addresses.available": true,
"services.sync.engine.prefs.modified": false,
"signon.debug": true,
"signon.importedFromSqlite": true,
"storage.vacuum.last.index": 0,
"storage.vacuum.last.places.sqlite": 1543636000
},
"lockedPreferences": {},
"media": {
"currentAudioBackend": "audiounit",
"currentMaxAudioChannels": 2,
"currentPreferredSampleRate": 44100,
"audioOutputDevices": [
{
"name": "Internal Speakers",
"groupId": "AppleHDAEngineOutput:1F,3,0,1,1:0",
"vendor": "Apple Inc.",
"type": 2,
"state": 2,
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"supportedFormat": 12336,
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}
],
"audioInputDevices": [
{
"name": "Internal Microphone",
"groupId": "AppleHDAEngineInput:1F,3,0,1,0:1",
"vendor": "Apple Inc.",
"type": 1,
"state": 2,
"preferred": 15,
"supportedFormat": 12336,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 44100,
"maxRate": 96000,
"minRate": 44100,
"maxLatency": 4105,
"minLatency": 23
}
]
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0,
"handlerUsed": false,
"instantiator": ""
},
"libraryVersions": {
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"version": "4.20"
},
"NSS": {
"minVersion": "3.42",
"version": "3.42"
},
"NSSUTIL": {
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"version": "3.42"
},
"NSSSSL": {
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"version": "3.42"
},
"NSSSMIME": {
"minVersion": "3.42",
"version": "3.42"
}
},
"userJS": {
"exists": false
},
"intl": {
"localeService": {
"requested": [
"en-US"
],
"available": [
"en-US"
],
"supported": [
"en-US"
],
"regionalPrefs": [
"en"
],
"defaultLocale": "en-US"
},
"osPrefs": {
"systemLocales": [
"en"
],
"regionalPrefsLocales": [
"en"
]
}
},
"crashes": {
"submitted": [],
"pending": 0
},
"sandbox": {
"contentSandboxLevel": 3,
"effectiveContentSandboxLevel": 3
},
"graphics": {
"numTotalWindows": 13,
"numAcceleratedWindows": 13,
"windowLayerManagerType": "OpenGL",
"windowLayerManagerRemote": true,
"windowUsingAdvancedLayers": false,
"adapterDescription": "",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x67ef",
"adapterRAM": "",
"adapterDrivers": "",
"driverVersion": "",
"driverDate": "",
"usesTiling": true,
"contentUsesTiling": true,
"offMainThreadPaintEnabled": true,
"offMainThreadPaintWorkerCount": 4,
"lowEndMachine": false,
"targetFrameRate": 60,
"webgl1Renderer": "ATI Technologies Inc. -- AMD Radeon Pro 460 OpenGL Engine",
"webgl1Version": "4.1 ATI-2.0.36",
"webgl1DriverExtensions": "GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier",
"webgl1Extensions": "ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_texture_compression_rgtc EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context",
"webgl1WSIInfo": "CGL",
"webgl2Renderer": "ATI Technologies Inc. -- AMD Radeon Pro 460 OpenGL Engine",
"webgl2Version": "4.1 ATI-2.0.36",
"webgl2DriverExtensions": "GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier",
"webgl2Extensions": "EXT_color_buffer_float EXT_texture_compression_rgtc EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context",
"webgl2WSIInfo": "CGL",
"info": {
"AzureCanvasBackend": "skia",
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "skia",
"AzureCanvasAccelerated": 0,
"ApzWheelInput": 1,
"ApzDragInput": 1,
"ApzKeyboardInput": 1,
"ApzAutoscrollInput": 1,
"TileHeight": 1024,
"TileWidth": 1024
},
"featureLog": {
"features": [
{
"name": "HW_COMPOSITING",
"description": "Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "OPENGL_COMPOSITING",
"description": "OpenGL Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "WEBRENDER",
"description": "WebRender",
"status": "opt-in",
"log": [
{
"type": "default",
"status": "opt-in",
"message": "WebRender is an opt-in feature"
}
]
},
{
"name": "WEBRENDER_QUALIFIED",
"description": "WebRender qualified",
"status": "blocked",
"log": [
{
"type": "default",
"status": "available"
},
{
"type": "env",
"status": "blocked",
"message": "No qualified hardware"
}
]
},
{
"name": "OMTP",
"description": "Off Main Thread Painting",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
}
],
"fallbacks": []
},
"crashGuards": []
},
"extensions": [
{
"name": "APT GitHub Improvements",
"version": "0.5.1",
"isActive": true,
"id": "{32c53eee-8e02-464c-9ed6-bfdcee491acd}"
},
{
"name": "Facebook Container",
"version": "1.4.2",
"isActive": true,
"id": "@contain-facebook"
},
{
"name": "Firefox Multi-Account Containers",
"version": "6.1.0",
"isActive": true,
"id": "@testpilot-containers"
},
{
"name": "Min Vid",
"version": "0.4.9",
"isActive": true,
"id": "@min-vid"
},
{
"name": "Test Pilot",
"version": "3.0.6vffecb95",
"isActive": true,
"id": "@testpilot-addon"
},
{
"name": "Tile Tabs WE",
"version": "11.8",
"isActive": true,
"id": "tiletabs-we@DW-dev"
},
{
"name": "ZenHub for GitHub",
"version": "2.38.37",
"isActive": true,
"id": "zenhub@zenhub.io"
},
{
"name": "Adobe Acrobat",
"version": "18.0.9",
"isActive": false,
"id": "web2pdfextension.17@acrobat.adobe.com"
},
{
"name": "Stylus",
"version": "1.5.2",
"isActive": false,
"id": "{7a7a4a92-a2a0-41d1-9fd7-1e92480d612d}"
}
],
"features": [
{
"name": "Firefox Screenshots",
"version": "35.0.0",
"id": "screenshots@mozilla.org"
},
{
"name": "Form Autofill",
"version": "1.0",
"id": "formautofill@mozilla.org"
},
{
"name": "Web Compat",
"version": "3.0.0",
"id": "webcompat@mozilla.org"
},
{
"name": "WebCompat Reporter",
"version": "1.1.0",
"id": "webcompat-reporter@mozilla.org"
}
]
}

Flags: needinfo?(aosmond)
OS: Unspecified → macOS
Hardware: Unspecified → x86_64

I double checked to see if anyone else who uses Slack in their browser on MacOS at Mozilla has seen this issue and so far - nope. So going to assume it was something particular to the reporter's machine potentially. We will re-open if this happens again.

Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → INVALID
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