1536339 - crash after installing UA spoofing addon

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: General, defect, P3)

Description

[lolipopplus]

1.install addon from https://addons.mozilla.org/en-US/firefox/addon/user-agent-switcher-revived/
2. try to access browser menu
3. firefox crashed
4. restart and uninstall addon
5. try to access browser menu
6. crash again and restart
7. now every time to access browser menu will lead a crash

strange part is that it does NOT help even if I have cleared app data and uninstall firefox, uninstall, and fresh install.

Comment 1

[lolipopplus]

https://crash-stats.mozilla.com/report/index/0bada4ea-d9ec-43b3-ae87-df3710190319

crash report submited

Comment 2

[lolipopplus]

This is impacting all my Firefox and make my Firefox nearly usable, forcing me to Chrome.

Is there anything I can do before patch fix?

Comment 3

[Diana Rus]

Hi,

I did not manage to reproduce the issue, after installing the add on, I accessed the browser's menu without any problem. I followed the provided steps with the following

Environment:
Device: Sony Xperia Z5, Android(7.0)
Build: Nightly 68.0a1(2019-04-17), Beta (67.0b11) and Release(66.0.2)

Can you provide more information about the device you use and firmware?

Thank you,
Diana Rus

Comment 4

[lolipopplus]

HUAWEI NXT-AL 10 8.0.0.839(C00patch02) running EMUI 8.0

I feel more like a OS bug now.

Comment 5

[Diana Rus]

Hi,

I tried to reproduce the issue with a different device: Samsung Galaxy S9, Android (8.0.0) and build: Firefox Nightly 68.0a1(2019-05-14), but did not managed to reproduce.

Not a crash present when accessing the browser's menu Samsung Galaxy - No crash present after installing add-on and accessing the browser's menu

I also tried to reproduce with device Huawei P8 Gold, Android(6.0.0) with build: Firefox Nightly 68.0a1(2019-05-15) but still not reproduced - Huawei P8 Gold - No crash present after installing add-on and accessing the browser's menu

Do you still encounter this issue? Have you tried with the latest versions and see whether now it works for you or not?

Regards,
Diana

Comment 6

[lolipopplus]

I personally don't have a second device. So I just borrow a Xiaomi 4X from my friends. The answer seems to be positive.

The strangest part is that Firefox still cashes after I reset the app or do a clean re re-installation. But it also seems that many other apps, like OneDrive using system component for menu drawing seems also encounter this afterwards.

Shall we close this as WORKSFORME

Comment 7

[Diana Rus]

Hi,

Can you please provide a video? It would be really helpful in order to solve the issue.

Regards,
Diana

Comment 8

[lolipopplus]

Hoping to do as I truly am, but it seems useless as it is still cashing even if uninstall Firefox completely and reinstall.

All you can expect is nothing more than cashing scenes instead of reproducing procedures. Do you still actually want it?

Comment 9

[Diana Rus]

Hi, are you still reproducing the issue with the latest builds?Thanks.

Comment 10

[Sorina Florean [:sflorean]]

I was able to reproduce this crash following the steps on 68.0b9:

1. Go to https://mozilla.github.io/webrtc-landing/gum_test.html.
2. Choose Audio & Video and accept permissions.
   Result: Firefox crashes.

However, from the crash report -> Bugzilla tab, 4 open bugs are listed.
Crash Report: https://crash-stats.mozilla.org/report/index/2eb95cb9-2d2a-4167-9a84-a7b550190611#tab-bugzilla.

Not reproducible on 67.0.2.

Comment 11

[lolipopplus]

Hi,
Sorry for my delay on this.
My older device with this issue is complete down because the screen get wet (trust me, I NEVER want this). So I have to borrow another.
On a another device, in this case Redmi 4X, seems still happening.
Regards.

Comment 12

[walternatalydo65]

Thanks for the step by step tutorial. Works like a charm! The solution worked for me thanks to the community and the members for the solution.
https://www.imessageapp.org/

Comment 13

[BMO Automation]

We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.