153734 - commerce.motorola.com - Pulldown menu selection doesn't stick on next pull-down.

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: Other, defect)

Description

[David G King]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.1a+) Gecko/20020621
BuildID:    2002062109-TRUNK

This is a page to download Motorola manuals in PDF format.

When I select the first pull-down, and select "Broadband", the second pulldown
flashes to "Select Broadband" (which is correct) but then reverts back to
"Select Product" (which is incorrect) within anout 1-2 seconds.

Using IE v6, the "Select Broadband" in the second pull-down sticks and I can
select the SB4100 (Cable Modem).

Reproducible: Always
Steps to Reproduce:
1. Go to URL
2. Use first pull-down to select Broadband
3. Watch the second pull down closely.

Actual Results:  Can't use second pull-down

Expected Results:  Expected to be able to select the SB4100.

The same thing happens with Netscape 6.2.3, although I didn't see it flash to
"Select Broadband" first.

Comment 1

[Greg L.]

I am not that great with JavaScript but looking at the source of their script:
http://commerce.motorola.com/consumer/QWhtml/manual.js

It seems to me that their last two functions cancel out all the work done before
by setting all the menus back to the original if the browsers's appname is
"Netscape"

function setToNull(){
       for (m=optPrd.options.length-1;m>0;m--){optPrd.options[m]=null;}
       for (m=optLang.options.length-1;m>0;m--){optLang.options[m]=null;}

       optCg.options[0].selected=true;
       optPrd.options[0]=new Option("--Select Product--");
       optPrd.options[0].selected=true;
       optLang.options[0].selected=true;
}
	 
if (navigator.appName !="Netscape"){
    setToNull();  
}

Since Mozilla returns "Netscape"  for navigator.appName it is also affected by this.

This is my theory, I hope someone who knows JS can take a look at it and see if
I am at all close on this one.

Comment 2

[Greg L.]

Just tried editing the manual.js file after saving the page locally and after
removing:
-------------
if ( (navigator.appName=="Netscape")){history.go(0);}

and 

	 if (navigator.appName !="Netscape"){
             setToNull();  
	 }
-------------

The menus worked fine and I was able to select any manual I needed. So the
problem is in Motorola's JS.

Comment 3

[Stephen P. Morse]

reassigning to evangelism based on preceding comments.

Comment 4

[David G King]

As a help to the Evangelism crowd, I've just submitted a question to Motorola
about why they exclude Netscape from using that URL.

Comment 5

[David G King]

I got a reponse from Motorola, although an automated one. However, it does give
a case number as follows "Question Reference #020623-000073".

Comment 6

[kupolo]

*** Bug 184162 has been marked as a duplicate of this bug. ***

Comment 7

[Bob Clary [:bc] (inactive)]

-> other

Comment 8

[Boris Zbarsky [:bzbarsky]]

*** Bug 212956 has been marked as a duplicate of this bug. ***

Comment 9

[Abtin Shakouri]

The same thing happens with this link
http://direct.motorola.com/hellomoto/index.htm

which is also motorola webpage. 

Comment 10

[Bernard Alleysson]

*** Bug 249227 has been marked as a duplicate of this bug. ***

Comment 11

[phil]

*** Bug 277124 has been marked as a duplicate of this bug. ***

Comment 12

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.