1556277 - Google Hangouts Connected To Google Voice Delay When Answering Call

Status: UNCONFIRMED

(Core :: WebRTC, defect, P2)

Description

[rob.dispatcher]

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36 OPR/60.0.3255.109

Steps to reproduce:

My issue is an extended delay when answering calls. When utilizing FF there is a 8-10 second delay when answering calls before the caller can hear me.

Actual results:

Caller cannot hear me for 8-10 seconds.

Expected results:

They should hear my voice immediately when answered. I utilize Opera as well and the call is answered normally when using the service.

Comment 1

[Michael Froman [:mjf]]

rob.dispatcher, can you please give more detailed steps to reproduce?

Comment 2

[rob.dispatcher]

Michael,

My setup consists of running Google Voice thru Google Hangouts so that I can make/rec calls while in Gmail. The issue is that when a call rings in it takes the caller 8-10 seconds to hear my voice when I answer. Outgoing calls work as intended FYI. When I utilize this same setup via Opera the call is answered and heard immediately as soon as I answer.

Comment 3

[Nico Grunbaum [:ng, @chew:mozilla.org]]

So that we can attempt to reproduce this issue, Rob, can you provide which version of Firefox you experience this in , which distro and version you are using, and if you downloaded Firefox directly or installed it via your OS's package manager? On its face, this sounds like a bug in hangouts, and we should probably bring it to their attention.

Comment 4

[rob.dispatcher]

Please see below Nico, as mentioned this doesn't happen in other chromium based browsers so cant say if it would be a hangout issue or not, but thanks for checking into it.

OS: Gentoo

Kernel: 5.1.7-gentoo

FF 67 compiled via Portage | I also tried the firefox-bin binary via Portage, but it also produced the same results.

Comment 5

[contact]

I can confirm this bug with GSuite hangouts as well.

Firefox 67.0.1 (64-bit)
Distributor ID: Ubuntu
Description: Ubuntu 19.04
Release: 19.04
Codename: disco
Kernel: 5.0.0-16-generic

Comment 6

[santicalcagno]

I'm experiencing the same issue in Hangouts (Meet) with a GSuite account.

Firefox: 76.0.1 (installed via flatpak from flathub)
OS: Ubuntu 20.04 Focal Fossa
Kernel: 5.4.0-31-generic