Closed Bug 1556731 Opened 6 years ago Closed 6 years ago

Netflix, Amazon, Spotify - Widevine Components don't finish updating

Categories

(Core :: Audio/Video: GMP, defect)

Product:
Core
Component:
Audio/Video: GMP
Version:
67 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: farske, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Steps to reproduce:

Loaded any Amazon Prime Video

Actual results:

Yellow bar with "Firefox is installing components needed to play the audio or video on this page. Please try again later."

This is related to "Widevine Content Decryption Module provided by Google Inc." which needs updating.

Expected results:

Video should play.

Component: Untriaged → Audio/Video: GMP
OS: Unspecified → Windows 7
Product: Firefox → Core
Hardware: Unspecified → x86_64
Summary: Netflix, Amazon, Spotify - Wildvine Components → Netflix, Amazon, Spotify - Widevine Components don't finish updating

Bryce, any thoughts here?

Flags: needinfo?(bvandyk)

This happens if we can't fetch the CDM from the location that the update server points us to. Farske, could you navigate to about:support and use the 'copy text to clipboard' button copy the information there and place it on this bug?

Flags: needinfo?(bvandyk) → needinfo?(farske)

Closing this because we don't have any info to diagnose, please reopen or comment if you have more info that would allow us to investigate!

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
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