1557519 - lost passwords

Status: RESOLVED DUPLICATE of bug 1558765

(Firefox :: Untriaged, defect)

Description

[M.W.]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Steps to reproduce:

After update all passwords are gone. Also have been kicked out form my account and after logging in and resync password list is still empty.

Comment 1

[Florencia Di Ciocco, NI to vbalducci]

Hi M.W.,

I was unable to reproduce this issue even though I tried twice, once with the update not being automatic, but maybe you can provide a bit more info.

Can you please download Firefox Nightly from here:https://ftp.mozilla.org/pub/firefox/nightly/2019/06/2019-06-11-21-35-17-mozilla-central/ and retest the problem and see if the issue still occurs there as well?

Does this issue occur with a fresh profile? you can find the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Screenshots are always welcomed, too.

Best regards, Flor.

Comment 3

[M.W.]

(In reply to Florencia Marina Di Ciocco from comment #1)

Hi M.W.,

I was unable to reproduce this issue even though I tried twice, once with the update not being automatic, but maybe you can provide a bit more info.

Can you please download Firefox Nightly from here:https://ftp.mozilla.org/pub/firefox/nightly/2019/06/2019-06-11-21-35-17-mozilla-central/ and retest the problem and see if the issue still occurs there as well?

Does this issue occur with a fresh profile? you can find the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Screenshots are always welcomed, too.

Best regards, Flor.

I am not IT guy, so I am unable to provide more information. After that update password list was wiped out. I was using Firefox Nightly since then and it was able to synchronize correctly and download passwords, so it was just Firefox issue. Now it's fine, I think next updates fixed this bug.
I can see it is pinned as "duplicate", but I am not using AVG. Anyway problem seems to be solved, cheers.

Comment 4

[Florencia Di Ciocco, NI to vbalducci]

Hi M.W.,

I'm sorry I wasn't able to help you out more, but I'm glad this is solved. We found out later that this was a major problem which is now fixed, as you mentioned.

Have a nice weekend, Florencia.