Closed Bug 1558895 Opened 1 year ago Closed 1 year ago

Nightly keeps asking me to "Reconnect to Sync"

Categories

(Firefox :: Untriaged, defect)

69 Branch
defect
Not set
normal

Tracking

()

RESOLVED DUPLICATE of bug 1558765

People

(Reporter: geobert, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

Since the 5th of June, Nightly keeps asking me to reconnect to sync. I've done it every day, tried to disconnect reconnect, doing the same on Android with no luck.

hi, are you using avg security software by any chance?

Yes I am!
But I've try to change the password, and so far, it's still working. I'm waiting a bit more to be sure

Oh, and I've deactivated the certificate policy stuff set by AVG

thank you for following up. it's basically the same issue as discussed in bug 1558765 then, which was an issue with AVG where they cause a corruption of the firefox password store (this also holds the credentials to log authenticate your installation to the sync server afaik) for builds after a certain date.
AVG is saying that they are rolling out a fix for this problem since a couple of hours ago - so make sure that your virus definitions are fully up to date as this will hopefully stop the disconnects from now on...

Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1558765
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