Closed Bug 1559436 Opened 6 years ago Closed 6 years ago

Saved logins and passwords missing after update to 67.0.2

Categories

(Toolkit :: Password Manager, defect)

Product:
Toolkit
Component:
Password Manager
Version:
67 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: vankiu11, Unassigned, NeedInfo)

References

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Steps to reproduce:

Firefox updated itself from 67.0.01 to 67.0.01, then all passwords after 2014 were not available. Win 10 Home edition with MAD Ryzen 7 with Using Windows Defender

  1. From 67.0.01 add few saved passwords
  2. Update to 67.0.2
  3. restart Firefox
  4. Open Firefox and try to use saved password.

Actual results:

Saved passwords are not available under options-->privacy and Security--> saved logins

Expected results:

All saved logins must be present

You mentioned Windows Defender, do you also have AVG installed?

See bug 1558765.

Flags: needinfo?(vankiu11)
See Also: → 1558765
Component: Untriaged → Password Manager
Product: Firefox → Toolkit

No I do not have AVG

Flags: needinfo?(vankiu11)

(In reply to me from comment #3)

I also do not have AVG, and use Windows Defender, using the default settings. On both of my machines I was logged out of 1Password X and Firefox Sync.

Are your logins actually missing from your profile? Or did you get logged out - as this would be a different bug. Check "Logins and Password" in the main menu (or via preferences at about:preferences#privacy).

Both: Could you check about:profiles to see if you are using the expected profile or if a new one was created after the upgrade, leaving your saved logins behind.

Are either you using master password? If so, Matt's comment on https://bugzilla.mozilla.org/show_bug.cgi?id=1558765#c6 are probably our next best steps:

  • Please try to move pkcs11.txt from your profile folder to the trash (keep a copy in case we need to inspect it). You can find your profile folder using the button in about:support (load that URL in the browser). Logins are saved in logins.json in that same folder and the encryption key is stored in key4.db.

Both: Can you please attach debug logs from after setting the signon.debug pref . and restarting Firefox. Then load chrome://passwordmgr/content/passwordManager.xul and attach the logs as a file here.

Flags: needinfo?(vankiu11)
Flags: needinfo?(me)

Closing for now. Please re-open if you able to to supply the info requested in comment #4.

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
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