1559687 - Firefox Quantum (up to 67.0.4 x64) stops content upgrade of the windows unless resized after some hours of idle time on Mac OS Mojave 64Bit.

Status: RESOLVED WORKSFORME

(Core :: Widget: Cocoa, defect, P3)

Description

[claus]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.1 Safari/605.1.15

Steps to reproduce:

Not possible to reproduce, but happens aprox. one out of four times.
I tried it with disabeling hardware acceleration, with or without plugins etc., there are no unusual extensions running on the Mac, it is a iMac Retina first gen with 12 GB Ram and a Fusion drive that was newly installes with mojave. The Problems with Firefox startet a month ago.

Actual results:

After the iMac wakes up Firefox stops working, but not completely. I can eg. open a new Window, resize etc., but Input in the URL-Bar or klicking on links does not work, closing a tab/windows also does not work. This is not registered by FIrefox as a crash, but I habe to Kill the Prozess to start a working Firefox again.
The only error I found in logs etc is:
Jun 16 00:42:12 iMac firefox[544]: assertion failed: 18F132: libxpc.dylib + 90677 [9A0FFA79-082F-3293-BF49-63976B073B74]: 0x89

Comment 1

[Liviu Seplecan]

Hi @Claus, at the 1st look of the issue I can say that cannot reproduce it. Checked on Mac OS X & Windows systems | FF versions: Nightly 69.0a1, beta 68.0b11, release 67.0.3. In the end if you find steps or a scenario of how we can reproduce the issue please provide those info.
Further, I will add a component, hopefully is the right one, if isn't please fell free to change it.
Thanks.

Comment 2

[claus]

Hi,
I had one thing wrong. My Mac does not sleep. It is configured to switch of the Display but keeps running. So Firefox idles for some hours and than the reported problem appears. I may relate to some open pages, I will investigate that. Since there are now two new versions maybe I am lucky and the problem goes away.

Comment 3

[claus]

Attachment: FFox Screen update Issue

Screen recording of the update issue. The OS is a fully patched Mac OS Mojave, the FFox version is FIrefox Quantum 67.0.4. 64Bit.

Comment 4

[claus]

OK. After some more Investigations I think I have identififed the problem: The Browser Content stopps beeing updated unless the windows is resized. So I can eg. enter an URL oder click somewhere, but the graphical result only shows if I change the windows-size. Simply clicking on the frame does not do the trick. I have made a small screen video to show what I mean.

Comment 5

[Liviu Seplecan]

Hi @Claus, thanks for the video. Tried on FF -release 67.0.4 but cannot reproduce it. Please provide me a list with all extensions you've have installed, to ensure that isn't a conflict situation.
Thanks.

Comment 6

[claus]

Hi @Claus, thanks for the video. Tried on FF -release 67.0.4 but cannot reproduce it. Please provide me a list with all extensions you've have installed, to ensure that isn't a conflict situation.
Thanks.
I included the about:support output:

Application Basics

Name: Firefox
Version: 67.0.4
Build ID: 20190619235627
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0
OS: Darwin 18.6.0
Multiprocess Windows: 4/4 Enabled by default
Web Content Processes: 7/8
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports

All Crash Reports Firefox Features

Name: Firefox Monitor
Version: 3.0
ID: [e-mail]

Name: Firefox Screenshots
Version: 37.1.0
ID: [e-mail]

Name: Form Autofill
Version: 1.0
ID: [e-mail]

Name: Web Compat
Version: 4.0.0
ID: [e-mail]

Name: WebCompat Reporter
Version: 1.1.0
ID: [e-mail]

Extensions

Name: Absolute Enable Right Click & Copy
Version: 1.3.8
Enabled: true
ID: {9350bc42-47fb-4598-ae0f-825e3dd9ceba}

Name: Adaware Ad Block
Version: 2.0.2.1
Enabled: true
ID: [e-mail]

Name: Chrome Logger
Version: 1.7.3
Enabled: true
ID: [e-mail]

Name: Easy Youtube Video Downloader Express
Version: 15.2
Enabled: true
ID: {b9acf540-acba-11e1-8ccb-001fd0e08bd4}

Name: Firefox Lightbeam
Version: 2.1.0
Enabled: true
ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: HTTP Header Live
Version: 0.6.5.1
Enabled: true
ID: {ed102056-8b4f-43a9-99cd-6d1b25abe87e}

Name: Image Block X
Version: 0.5
Enabled: true
ID: {0035bf10-3f36-4d60-b92d-08c1a8b060a6}

Name: Privacy Badger
Version: 2019.2.19
Enabled: true
ID: jid1-MnnxcxisBPnSXQ@jetpack

Name: TabStore
Version: 1.1.0
Enabled: true
ID: [e-mail]

Name: tb-clear-cache.tooltip
Version: 1.7
Enabled: true
ID: [e-mail]

Name: Toggle Animated Gif
Version: 1.0.0
Enabled: true
ID: {68e413c3-f9d1-4dbe-b5d4-2405f5b2506c}

Name: Toggle Referrer
Version: 3.2.0
Enabled: true
ID: {8883111b-4bc8-4a99-b37f-5672f6cf9597}

Name: User-Agent Switcher
Version: 1.2.18
Enabled: true
ID: [e-mail]

Name: YouTube Download Button
Version: 1.5.3
Enabled: true
ID: {c11016db-e96e-4eb7-bc19-7121d96d0e2f}

Name: YouTube Download Plus
Version: 2.1.0
Enabled: true
ID: [e-mail]

Name: YouTube MP4 Downloader
Version: 2.0.13
Enabled: true
ID: @youtube-mp4-downloader

Security Software
----------------- Type:

Type:

Type:

Graphics

Features
Compositing: OpenGL
asyncPanZoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
webgl1WSIInfo: CGL
WebGL 1 Driver Renderer: ATI Technologies Inc. -- AMD Radeon R9 M295X OpenGL Engine
WebGL 1 Driver Version: 4.1 ATI-2.9.26
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: ATI Technologies Inc. -- AMD Radeon R9 M295X OpenGL Engine
WebGL 2 Driver Version: 4.1 ATI-2.9.26
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 60
GPU #1
Active: Yes
Vendor ID: 0x1002
Device ID: 0x6938

Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
TileHeight: 1024
TileWidth: 1024
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
blocked by env: No qualified hardware

Media

Audio Backend: audiounit
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Apowersoft_AudioDevice: ApowersoftEngine:0
Internal Speakers: AppleHDAEngineOutput:1B,0,1,2:0
Input Devices
Name: Group
Apowersoft_AudioDevice: ApowersoftEngine:0
Internal Microphone: AppleHDAEngineInput:1B,0,1,0:1

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 8
browser.search.useDBForOrder: true
browser.sessionstore.interval: 600000
browser.sessionstore.resume_from_crash: false
browser.sessionstore.upgradeBackup.latestBuildID: 20190619235627
browser.startup.homepage: -
browser.startup.homepage_override.buildID: 20190619235627
browser.startup.homepage_override.mstone: 67.0.4
browser.tabs.remote.autostart.2: true
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.maxRichResults: 12
browser.urlbar.placeholderName: Google
browser.urlbar.searchSuggestionsChoice: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.event.contextmenu.enabled: false
dom.ipc.processCount.web: 4
dom.mozApps.used: true
dom.push.userAgentID: c33d3d734d914ea28a43f10bd7ee440d
extensions.lastAppVersion: 67.0.4
font.internaluseonly.changed: true
font.size.variable.x-western: 14
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g144
gfx.blacklist.layers.direct3d9.failureid: FEATURE_FAILURE_DL_BLACKLIST_g150
gfx.crash-guard.glcontext.appVersion: 45.0.2
gfx.crash-guard.glcontext.deviceID: 0x6938
gfx.crash-guard.status.glcontext: 2
idle.lastDailyNotification: 1561895982
media.benchmark.vp9.fps: 264
media.benchmark.vp9.versioncheck: 5
media.eme.enabled: false
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1558574572
media.gmp-gmpopenh264.version: 1.8.1
media.gmp-manager.buildID: 20190619235627
media.gmp-manager.lastCheck: 1561890854
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.sendRefererHeader: 0
network.http.speculative-parallel-limit: 0
network.predictor.cleaned-up: true
network.predictor.enabled: false
network.prefetch-next: false
places.database.lastMaintenance: 1561723154
places.history.expiration.transient_current_max_pages: 166971
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugins.ctprollout.cohort: control
plugins.ctprollout.cohortSample: 0.914572
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 68160
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_resolution: 70380
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 17
print.print_unwriteable_margin_left: 17
print.print_unwriteable_margin_right: 17
print.print_unwriteable_margin_top: 17
privacy.donottrackheader.enabled: true
privacy.donottrackheader.value: 1
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
privacy.trackingprotection.cryptomining.enabled: true
privacy.trackingprotection.enabled: true
privacy.trackingprotection.fingerprinting.enabled: true
privacy.trackingprotection.introCount: 20
security.remote_settings.intermediates.checked: 1561903476
security.sandbox.content.tempDirSuffix: {128919c1-ee7a-ce4b-850b-5b956253334f}
security.sandbox.plugin.tempDirSuffix: 44b3f405-388d-2640-a8fd-84d6bd02077e
services.sync.declinedEngines:
services.sync.engine.prefs.modified: false
services.sync.lastPing: 1561903373
services.sync.lastSync: Mon Jul 01 2019 09:33:54 GMT+0200 (Central European Summer Time)
services.sync.numClients: 1
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1560512017

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0

Library Versions

NSPR
Expected minimum version: 4.21
Version in use: 4.21

NSS
Expected minimum version: 3.43
Version in use: 3.43

NSSSMIME
Expected minimum version: 3.43
Version in use: 3.43

NSSSSL
Expected minimum version: 3.43
Version in use: 3.43

NSSUTIL
Expected minimum version: 3.43
Version in use: 3.43

Sandbox

Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3

Internationalization & Localization

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["de","en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["de-DE"]
Regional Preferences: ["de-DE"]

Comment 7

[Andrew Overholt [:overholt]]

Moving in case this is macOS-specific.

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:spohl, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 9

[claus]

The Problem seems to be gone.
I cannot determine if it was an FF or Mac Os (Mojave) Upgrade, but
it has not happened again for some time now. It is not a satisfactory
solution, but I think that ticket can be closed.

Comment 10

[Stephen A Pohl [:spohl]]

Thank you for letting us know!