156550 - Mail does not print if message includes graphics

Status: RESOLVED WORKSFORME

(MailNews Core :: Printing, defect)

Description

[Robert W. Meade]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.0.0) Gecko/20020530
BuildID:    2002053012

If a mail message includes graphics it cannot be printed.  When a job with
graphics is submitted an immediate HP DeskJet Toolbox window displayes the
message: Printer Driver Problem.  Data required by the printer cannot be found
or has been corrupted.  Restart windows and try printing again.  The printer is
an HP DeskJet 820 Cxi with V8.5 driver.  Changing spooling has no effect on the
problem.  Netscape 4.79 prints the message with no problem.

Plain text messages print with no problem.

Reproducible: Always
Steps to Reproduce:
1. Find a mail message with graphics.
2. Try to print it.
3. It won't print.
4. Print this same message with 4.79.
5. It will print.

Actual Results:  Mail message does not print.

Expected Results:  Mail message should print.

NT 4.0 workstation sp 6a

Comment 1

[Robert W. Meade]

Attachment: Additional info

Comment 2

[Robert W. Meade]

I just installed 1.1b and printing is still as described in this bug.

Comment 3

[Robert W. Meade]

Installing build 2002080208 had no effect on this bug.

Comment 4

[Robert W. Meade]

This bug has reappeared in all builds newer than 1.3a.

Comment 5

[Roland Mainz]

bzbarsky:
Shouldn't the "load images from content instead from layout" have fixed this
kind of issues (unless it is a Win32-specific one) ?

Comment 6

[Boris Zbarsky [:bzbarsky]]

It fixed issues with images not printing, in some cases (not all).  It wouldn't
fix issues with the print driver or printer barfing on something, though.. why
would it have?

Comment 7

[Roland Mainz]

Boris Zbarsky wrote:
> It fixed issues with images not printing, in some cases (not all).  It 
> wouldn't fix issues with the print driver or printer barfing on something, 
> though.. why would it have?

We had crashers in gfx/src/ps/ due a race condition when images were not loaded
at the moment we print a message (other platforms just do not show/print the
image).
I was guessing/hoping that this was another incarnation of the issue (remember
that gfx/src/windows/ and gfx/src/ps/ originate from the same author and that
they had lots of similar bugs due that detail (most of them are now fixed in
gfx/src/windows/) ... ;-/

Comment 8

[Robert W. Meade]

This bug is still present in v1.4 rc 1.

Please note new e-mail address: [e-mail]

Comment 9

[Robert W. Meade]

This bug is present in Thunderbird 0.1 (20030723).  Can anyone tell us if this
bug will ever be fixed?  I don't want to have to give up Mozilla or Thunderbird,
but it is a real pain to exit Mozilla or Thunderbird and fire up Netscape
everytime we need to print an e-mail containing graphics.

Comment 10

[Boris Zbarsky [:bzbarsky]]

well, a good start is getting someone to look at it.  The problem is that there
is no one at all working on printing on Windows at the moment, to my knowledge.

jkeiser, do you have any idea who would be a good person to look at this, if one
even exists?

Comment 11

[Moritz Strübe]

Works for me! 1.8 RC2

Comment 12

[Moritz Strübe]

I think this can be deleted.....

Comment 13

[Karsten Düsterloh]

Closing as per comment #11.